Instruction manual

Mitel 5540 IP Console - User Guide
20
New Call Indication
When you are engaged in a call, a single burst of ringing signals the next incoming call.
Subsequent calls do not ring the console—even with the New Call Ring turned on. The only
way to tell that calls are waiting is by the C/W indicator on the console display.
The console can be programmed at the system level to provide a single burst of tone at regular
intervals when calls are waiting.
When Multiple Calls are Waiting
You cannot answer a new call until the one you are engaged in is transferred, disconnected,
or put on hold.
Extending (Transferring) Calls
When a caller requests to speak to someone, ask the caller to wait a moment, and then transfer
the call to the requested destination.
To extend a call:
1. Dial the destination number.
The caller is automatically placed on hold while you complete the transfer.
2. When you hear ringing, press Release to connect the caller to the destination and release
the console from the call.
Misdialed Numbers
If you do not want to complete dialing, or if you misdial a number, either
• Press to erase the misdialed digits, and then dial the correct number.
- or-
• Press Cancel to return to the Source party, and then redial the number.
Reaching a Busy Destination or an Extension with Do Not Disturb
Activated
If the called destination is busy or the extension has Do Not Disturb activated, the display will
show “Busy” or “DND” on the DST line.
In both cases, your options for handling the call are the same, except for the Callback option,
which only applies when calling a busy destination.