Instruction manual

Mitel 5540 IP Console - User Guide
26
Transferring a Call to Voice mail
The Single Button Transfer to Voice mail feature provides a voice mail key that transfers a caller
to a user's voice mail. The voice mail key appears as a softkey on console.
The voice mail key functions under three different modes:
• transfer-recall mode—allows the attendant to transfer the call to the voice mailbox for an
extension after receiving a recall
• direct mode (no recall)—allows the attendant to transfer the call directly to the voice mailbox
for an extension
• consultation hold mode—allows the attendant to transfer the call to the voice mailbox for
an extension while the call is on consultation hold
To transfer a caller to the destination party's voice mailbox after receiving a recall from the
unanswered transfer
• Press [V
OICE MAIL].
To transfer a caller directly to the destination party's voice mailbox
1. Press [V
OICE MAIL].
2. Dial the required destination extension number.
To transfer a caller to the destination party's voice mailbox while on consultation hold
• Press [V
OICE MAIL].
Paging from the Console
Three types of paging are available from the console: Public Address (PA) Paging, Extension
Paging, and Park and Paging.
PA Paging
If your system has external paging equipment, you can place a call on hold, and then page for
someone to pick up the call from the console Hold slots. You can also use PA Paging to make
public announcements.
Your paging equipment may be set up to access several areas or “zones.” If so, you use the
Page key to speak to all zones at once and access codes to speak to individual zones. These
codes are available from your communications department.