Instruction manual

Mitel 5540 IP Console - User Guide

Multiple Console Operation

When more than one console is in use at the same time, they will operate in one of two ways:

1. Independent Operation

Consoles in this arrangement operate independently. Each console has unique hold slots

and incoming calls ring a specific console. A recall to the attendant returns only to the

console that initially handled the call.

2. Transparent Operation

With transparent operation, all consoles operate the same way. Recalls return to all

consoles, not just to the console that originally handled the call.

The consoles are also given privileges to read or cancel messages left at an extension by

other extension users or the attendant. For more information about reading and canceling

messages, see page 49.

Inter-Console Calls and Transfers

An attendant can make and transfer calls to another attendant by dialing the console’s directory

number, but not by dialing 0 (zero). Whether you are transferring calls to an extension or another

attendant, the procedure is the same—see page 20 for instructions.

Centralized Attendant Service (CAS)

CAS allows an attendant at one PABX to answer calls that arrive at another interconnected

PABX. Except for recalls, CAS has no effect on the way you handle calls from the console.

When a call from another PABX in a CAS system recalls the console, it appears as a “Dial 0”

call. Keep this in mind when answering the recall as it may affect how you greet the caller.

Voice mail

A voice mail system connected to your telephone system does not affect the operation of the

console. If a call is answered by such a system, you may be prompted to enter an access code

or an identification number. Before responding to the prompt, you must turn on tone signaling

using the [T

ONES ON] softkey. For more information, see “Using Tone Signaling” on page 30.

Note: Inter-console calls cannot be put on hold.