Owner’s Manual Rev 1 Feb 08 1
Table of Contents 1 Introduction ............................................................................. 4 Conformance.......................................................................... 4 Important Safety instructions................................................. 4 FCC Information..................................................................... 6 Basic Requirements............................................................... 8 Using this Document......................................
Desk Phone– Basic Call Features ...................................... 26 Additional Call Features....................................................... 34 Extension Set-Up options .................................................... 39 Incoming Call Handling........................................................ 41 Using Voicemail.................................................................... 42 Remote Notification of Voice Messages ............................
1 Introduction Congratulations on purchasing the AccessLine Digital Phone Service featuring the Mitel 1000 phone system. You will now be able to share your phone connection between fixed & cordless handsets and access the latest in ‘Voice over IP’ services while also having the ability to use your existing phone lines. This User Guide will show you how to setup and use connect Mitel 1000 phone system. Conformance This equipment is designed for use in the United States.
• • • • • • • • The power socket outlet must be located near the product and must be easily accessible to allow plugging/unplugging. Do not allow anything to rest on the power cord. Do not locate this product where persons walking on it will abuse the cord. Do not use an extension cord with this product’s AC power cord. The AC outlet for this product should not be used for any other electrical equipment.
FCC Information This equipment complies with Part 68 of the FCC rules and the requirements adopted by ACTA. On the exterior of the cabinet of this equipment is a label that contains, among other information, a product identifier in the format US:LKCMF01BSIGMA If requested, this number must be provided to the telephone company. • FCC Registration Number: LKCMF01BSIGMA • Ringer Equivalence Number (REN): 0.1B • Facility Interface Code (FIC): 02LS2 • Service Order Code (SOC): 9.
Mode of Operation Permissive USOC Jack RJ11C Systems Facility Interface Codes (FIC), Service Order Codes (SOC), USOC Jack Codes and Ringer Equivalence Numbers (REN) are shown in the table below for each port where applicable: Port Line 1 Line 2 ADSL FIC 02LS2 02LS2 02LS2 SOC 9.0Y 9.0Y 9.0Y USOC RJ11C RJ11C RJ11C REN 0.1B 0.1B 0.1B Automatic Dialers WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR) MAKING TEST CALLS TO EMERGENCY NUMBERS: 1.
Electrical Safety Advisory It is strongly suggested that an AC surge arrestor be installed in the AC outlet to which this equipment is connected. Radio Interference This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Using this Document Notational conventions Acronyms are defined the first time they appear in the text. The term LAN refers to a group of Ethernet-connected computers at one site. Typographical conventions Italic text is used for items you select from menus and drop-down lists and the names of displayed web pages. Bold text is used for text strings that you type when prompted by the program, and to emphasize important points.
2 Getting to know your Mitel 1000 Parts Check Your package should arrive containing the following: Front Panel The front panel contains a ‘Page’ button and lights called Light Emitting Diodes (LEDs) that indicate the status of the Mitel 1000. Pressing the ‘Page’ button rings all the cordless handsets registered to the Mitel 1000.
Label Power Color Off Power not connected to the Mitel 1000 Red Powering up or Mitel 1000 malfunction Flashing Red/Green Cordless phone registration mode Green Power on Unused Ethernet 3 Function DSL Unused Internet Unused Wireless Unused Connecting your Mitel 1000 These instructions are a guide to the installation and basic configuration of the Mitel 1000.
either indoors or outdoors, the range could be reduced to 160ft. Thick stone walls will severely affect the range. The symbol on your handset indicates when you are in range. If you move too far away from the Mitel 1000 during a call your phone will sound an alert tone and will flash. Connecting Desk Phones At a minimum, your system will have one Desk Phone. Please connect it into extension 20. Other Desk Phones connect to extensions 21, 22 and 23.
Connecting your Existing Phone Line You may connect up to 2 existing phone lines (called CO lines) into the Mitel 1000. This is generally done when you first receive the system and are in the process of porting the phone number on that line to AccessLine. This way, you can continue to use that phone number and phone line with the Mitel 1000 until the number has been ported. To do so, plug the phone line (s) into the line socket(s) labeled CO Line 1 and CO Line 2 on the back of the unit.
away from the Mitel 1000 you can do so by having your electrician run telephone cable and install telephone jacks. Your electrician will need to refer to the table below when running phone wires.
Wall Mounting the Mitel 1000 The Mitel 1000 base unit can be wall mounted.
Desk Phone connections (underside of phone) Handset connector Line cord connector Data Port Headset Port 16
Attaching the Desk Phone desk plinth The desk plinth allows you to mount the Desk Phone at two angles. Wall mount Plinth position Plinth position 35° Plinth position 20 ° Wall-mounting a Desk Phone The phone plinth is inverted on the base to wall mount the phone. Locate, drill and plug the 2 screw locations as shown below. The holes should be deep enough to accept a 1-inch screw. Insert the two screws leaving sufficient space to clip the base over them. Locate the phone and base over the screws.
Line cord rails 6 inches Wall hook when the Desk Phone is in a 20 degrees or 35 degrees position Wall hook when the Desk Phone is wall mounted. Power Fail Telephone Connect a standard analogue telephone to the Power Fail connector. When the Mitel 1000 is switched off the optional CO line (Line 3) is switched through to this phone and you can make and receive calls on it until the power is restored.
4 Using Your Mitel 1000 Phone System System Description • The Mitel 1000 comes equipped with 2 IP Trunks • The Mitel 1000 can also accommodate up to 2 CO lines (traditional phone lines). • The Mitel 1000 system can accommodate 4 wired Desk Phones, as well as 4 cordless sets. • The Mitel 1000 Desk Phone has a simple-to-use menu-driven interface. Introduction to your Mitel 1000 Phones There are four wired and four cordless extension positions available on the Mitel 1000.
Getting Started This section of your Owner’s Manual is your guide to using the Mitel 1000 system and its features. It also explains how to program system settings using your Desk Phone. Read the section ‘System Desk Phone’ on Page 21 to understand how to operate the menus and use the other features of your Desk Phone. To get up and running with your Desk Phone, read the section ‘Getting Started – Basic Call Features ’ on page 26.
System Desk Phone Introduction to your system Desk Phone The system Desk Phones are highly featured display telephones for use with your Mitel 1000 system. It features a 4-line display that contains prompts and menus with selectable options. This unique menu-driven interface makes the system simple to use, and no codes are needed to program and activate features. System settings are also programmed via a Desk Phone using the intuitive menu-driven interface, without the need for special codes.
When you make an internal call, the extension number you dial is displayed. If the extension has been programmed with a name, the name is displayed. The call duration is also displayed. You can display caller numbers (or names) on your Desk Phone display. The duration of external calls is displayed on the top line of the display. Menus When the Desk Phone is idle, the Idle Menu is presented containing a large number of options displayed in groups of three.
When you are scrolling through menus pressing the C key steps back to the previous level menu. If you are entering digits before lifting the handset, or entering text, pressing the C key deletes the last digit on the display. Using the Keypad The Keypad can be used to enter digits when dialing or text when programming names or messages. How to enter text when programming names or messages Press 2 once for A, twice for B, and so on. (Pressing 2 continuously loops through ABCabc2).
To adjust the handset receiver volume, press the Volume Key when in Handset Mode. To adjust the ringing volume, press the Volume Key when the Desk Phone is ringing. Note The Volume level increases/decreases by one step for every press of the Volume Key. Using the Mute Key The Mute Key can be pressed when you are using the handset or in Speakerphone Mode. When pressed, the other person on the call cannot hear you. The Mute Key has a red light, which is lit when Mute is active.
Select the required option – ‘Set auto answer’ or ‘Cancel auto answer’, to set and cancel the Automatic answer mode respectively. Press the Speakerphone Key to finish programming. To program a feature onto a programmable key on your extension You may re-program any or all of the 4 Programmable Keys located on the Desk Phones (that are not used as line keys) . You can program these keys to select extensions, features or speed dial numbers.
Press the Speakerphone Key to finish programming. To enter system programming If your extension is the Programming Extension you have access to the system programming options. If you select this option you will be prompted to enter the System Programming Password. If this option is selected from any other extension the display will show ‘Programming Refused’. Again, the default Programming extension is extension 20.
Speed Dial list Each extension can program up to 30 Individual Speed Dial numbers. You can also program 99 system speed dial numbers and names. Users of the system can access the system speed dial numbers, provided they are not restricted from dialing the number because of their Class of Service. An option is available where extensions can dial numbers in the system speed dial list even though they are normally restricted from dialing them. See System Speed dial override programming on page 73.
Enter the first letter of the name or scroll through the entries to find the entry you want. When you have selected the number or name you want a free line is automatically selected and the number is then dialed. If some numbers are entered without names they are presented at the end of the list. To answer a call When the Desk Phone rings, you can do one of the following: 1. Select ‘Answer the call’ on the display. 2. Lift the handset. 3. Press the Speakerphone Key.
To transfer a call to an external number There are 2 different ways to transfer a call to an external number. One method uses the Mitel 1000 and the other method uses the AccessLine Network. The key differences between the two methods are when you perform a call transfer using the Mitel 1000 it uses two phone lines, where performing a call transfer using the AccessLine Network only works on the IP Trunks (line 1 and 2) but uses one phone line. Transferring a call using the Mitel 1000 1.
4. When the call is answered, you can go back and forth between both calls. Select the ‘Return and hold’ option on the display each time you want to swap to the other call. Re-Directing calls This allows you to re-direct a call that is ringing at your Desk Phone. To re-direct a call ringing at your extension 1. When a call is ringing at your Desk Phone, select ‘ReDirect the call’ on the display. 2. Select a free extension from the extension list presented on the display.
WARNING Note It is possible that an extension may misuse the External Forward facility. The default setting is that no extension is allowed to set the facility. Once set the Idle Menu will show the option ‘Cancel Forward’. To cancel the forwarding, select ‘Cancel Forward’. Broken tone will be heard at your extension until all call forwarding is cancelled. You cannot Forward to an extension that has the ‘Do Not Disturb’ feature set. Forwarding an external call to an external number ties up two lines.
WARNING Note It is possible that an extension may misuse the External Forward facility. The default setting is that no extension is allowed to set the facility. When ‘Forward when busy’ is enabled on an extension to Forward to an external number, external incoming calls will Forward but internal calls will not. Forwarding an external call to an external number ties up two lines. If your system only has 2 lines, incoming calls will get a busy signal until the transferred call has cleared.
To cancel a Forward on No Answer forwarding 1. From the Idle Menu, press the Scroll Down Key ( ) until ‘Extension Forward’ is displayed 2. Select ‘Forward on no answer’. The forwarding is automatically cancelled and the display returns to the Idle Menu. Line forwarding This feature allows any extension to set a Forward for a CO line or IP Trunk. Setting line forwarding from a system phone 1. From the Idle Menu, press the Scroll Down Key ( ) until ‘Line Forwarding’ is displayed 2.
3. Select a free line and dial the external number. 4. When the call is answered, select ‘Conference’ on the display. An external conference call ties up two CO lines. If your system only has 2 lines, incoming calls will get a busy signal until the transferred call has cleared. Note At the start of a conference call a single tone is presented to all parties to indicate that the call is a conference call. Using your Desk Phone with a headset Your Desk Phone is equipped with a socket for a Headset.
Call Pick-up This feature allows the user to pick up any call, ringing at another extension. These calls include Internal calls External calls CLI Routed calls Incoming ringing calls routed to a single extension To pick up a call ringing at another extension From the Idle Menu, select the ‘Call Pick-Up’ option on the display. Ring Back If the extension you call is busy, use the Ring Back feature to have the extension call you back when it becomes free.
If an attempt is made to barge-in on a protected extension the display shows “Barge-In Prohibited”. If barge-in is unsuccessful for any other reason the display shows “Barge-In Failed”. Note Note Barge-in is not allowed if the extension selected is not on a call, is transferring a call, is listening to voice mail or is in a three way conference call. A maximum of three simultaneous barge-in and conference calls are allowed in the system.
‘Pick up park’ is then displayed on the top line on the display on all Desk Phones. Select this option to retrieve the parked call. Note Only one call may be parked in the system. A parked call will recall after three minutes Storing and redialing caller numbers The Caller ID service is available on CO lines and IP trunks.
For configuration via the Desk Phone interface, see page 64. To associate a caller number with a name, and route its calls to an extension . For configuration via the Desk Phone interface, see page 64. Caller ID List – storing calls To program the Caller ID lists to store all calls or unanswered calls only see page 64 for configuration via the Desk Phone interface. To set up extensions with an individual Caller ID List . For configuration via the Desk Phone interface, see page 65.
Extension Set-Up options Do Not Disturb If your extension is set to ‘Do Not Disturb’, anyone trying to call you will receive a busy (engaged) tone. If the person trying to contact you has a Desk Phone, ‘Do Not Disturb Enabled’ will appear on its display. ‘Call Back’ and ‘Alarm call’ are the only incoming ringing that will be accepted when this feature is set. To set Do Not Disturb on your extension From the Idle Menu, press the Scroll Down Key ( ) until ‘Do Not Disturb’ is displayed.
Lift the handset and press either ‘Send digits’ or the Speakerphone Key. A line will be selected. Dial the number you require. To change your extension Lock Password From the Idle Menu, press the Scroll Down Key ( ) until ‘Extension Lock’ is displayed. Select ‘Extension Lock’. Select ‘Change the lock code’. Dial the existing 3-digit Lock Password. The default password is 123. Dial your new 3-digit Lock Password. The new Lock Password will not be displayed when entered.
To reset your Desk Phone From the Idle Menu, press the Scroll Down Key ( ) to scroll downwards until ‘Reset the telephone’ is displayed. Select ‘Reset the telephone’. The display shows ‘Extension reset’ momentarily before returning to the Idle Menu. Incoming Call Handling General Calls can be presented to the Mitel 1000 on CO lines and IP lines. Your AccessLine Digital Phone Service comes with two IP lines and you can optionally add up to two more CO lines.
Music on Hold Options When an external call is placed on hold, you can choose between supplying music, a tone, or silence to the caller. The music source is internal, and is integrated into the system and cannot be changed. For configuration via the Desk Phone interface, see page 70. Hotline Extensions can be programmed so that they automatically dial a number when they go off-hook. The number dialed can be an extension or an external number. For configuration via the Desk Phone interface, see page 71.
Enter your Voicemail Password, which is 1111 by default, followed by #. Select ‘Play’. The new messages are played. Note Each message is time stamped to tell you when the message was received. When all new messages are played, you are informed of the total number of messages in your box. You may skip the time stamp by dialing 8, which jumps forward ten seconds. Forward a message from a Desk Phone A user can forward a message from their voice box to another voice box.
Transferring calls to Voice Boxes You can transfer calls to any Voice Box without calling the extension. When you are on a call select 'Transfer to Voice Mail' The menu is updated showing those extensions equipped with voice boxes. Select the extension. Select ‘Transfer’ or replace the handset. To retrieve your Voice Mailbox messages remotely There are several ways to retrieve voicemail messages left in the Answering Machine and Extension Voicemail boxes remotely based on someone answering the phone or not.
Dial 5 Go back to the previous message Dial 7 Go back ten seconds Dial 8 Go forward ten seconds / Skip the time stamp Dial 9 Forward the message to another extension Dial 0 Return Call. Automatically make a call to the caller who left the message (this feature is not applicable when mailbox is accessed remotely). To monitor/pick-up callers as they speak to your Voice Mailbox You can operate your voicemail in Voicemail Monitor Mode.
The user can set up remote notification to notify them of all new messages or only those marked as priority by callers to their voice mail. Remote notification can be turned on and off as required. If the call is to a personal number the user can access their voice mail when they answer the call by entering their voice mail password and pressing #.
Programming the pager number and the pager dial string Press the MESSAGE key. Enter your extension number (which is your voice mailbox number). Enter your voice mail password (1111 by default) followed by #. Select “Remote Notification”. Select “Programming”. Select “Pager Number”. Select “Change”. Enter the number. Press “Confirm”. The menu updates to allow the dial string to be entered. Press “Change”. Enter the digits required by the Pager Company. Press “Confirm”.
For configuration via the Desk Phone interface, see page 78. To retrieve messages left on the Answering machine Messages stored on the Answering machine can be retrieved from any extension. When messages have been left, the Message Waiting light on extension 20 will be lit and the ‘Ans/machine messages’ will appear on the top line of the display. Select ‘Ans/machine messages’. Enter 0 as the extension number. Enter the Voicemail Password and select the option you require.
Using the Cordless Telephone The cordless telephone is designed for use with the Mitel 1000. The keys are as shown. Soft keys Rock Key On/Off and End Key Talk Key Star & Ringer Off Key Pound, Lock & Pause Key Recall Key Internal Key Calls Key Services Key Icons on your handset’s display.
Making Calls There are two ways to place a CO Line call. 1. Dial the number and press Or 2. Press and then dial the number. Answer a call When a phone is ringing and in the charger lift the phone. The call is automatically answered If the phone is not in the charger press to answer the call. Making an internal call – calling another extension Press the Internal (INT) key 1. Select the extension from the display Or 2. Dial the extension number. End a call Press or place the phone on the charger.
4. To return to the external call and release the extension, press INT (RECALL) and wait or press INT (RECALL) and dial 1. Preparatory Dialing (Pre-Dial) With pre-dial, you can see and edit the number you are calling on the display before dialing it. Enter the number you want to call. The number appears on the display. Deleting digits: Press CLEAR to delete an incorrect digit. If you press CLEAR on the last digit, your phone will return to standby. To Dial the number Press .
Speakerphone calls Speakerphone provides the convenience of talking to the caller without holding onto the phone. You can communicate by using the speaker/microphone of the phone. Speakerphone also allows others in the room to be involved in the conversation. 1. Press OPTIONS when on a call. Select SPEAKER. Press OK. You can hear the caller over the loudspeaker and you can speak via the microphone. 2. Repeat step 1 to switch off the speaker.
1. Press The display shows the current volume level. Press to adjust the volume. Using Mute on a call During a call, if you wish to speak to someone privately without having the caller hear your conversation, Press MUTE. The caller cannot hear you, but you can hear the caller. Press UNMUTE to communicate with your caller again.
Using your phonebook You can use your phonebook to manage your contacts. Your phone has a private phonebook and a shared phonebook. The information in your private phonebook is stored in your handset. If you have more than one handset, each handset has its own phonebook. The information in your shared phonebook is stored in System Speed dial list in the Mitel 1000. The information is shared by all the handsets cordless and wired.
3. Select QUICK DIAL. Press OK. The first quick dial key is displayed. 4. Scroll to the quick dial key you wish to use. If no number is assigned to the quick dial key, the display shows EMPTY. To assign a number, press SELECT, If there is already a number assigned to the quick dial key, the display shows the name and number of the contact. 5. To assign a new number press OPTIONS. Select CHANGE. Press OK. The display shows the list of contacts in your private phonebook. 6. Select the contact. 7.
Find out who has called you and who you have called Your phone keeps a record each time you make, receive or miss a call. You can access a list of the last 20 calls that you have missed and a list of the last 10 calls you have dialed and the last 10 calls you have received. You can keep track of whom you’ve talked to and for how long. Check your call records 1. Press the CALLS Key 2. Select MISSED, DIALED or RECEIVED. 3. Press OK. A list of call records is displayed. Scroll through the list. 4.
Additional features Keypad lock Locking the keypad prevents accidental key presses when you put your phone in the pocket. 1. Press and hold LOCK during standby. The keypad is locked. To unlock the keypad: 2. Press UNLOCK. UNLOCK? is displayed. Press OK. The keypad is unlocked. Screen saver The screen saver comes on when your phone is inactive for 30 seconds in standby. The screen saver is a clock that shows the current time of your phone.
Personalize your sounds You can assign different ringing melodies for each handset at different volume levels. Your phone also provides key press tones, confirmation tones and Parking tones. Key tones are tones that your phone makes each time you press a key on the phone. Confirmation tones are tones that your phone makes when an operation is successful. Parking tones are sounded when you place your phone on the base unit for charging. To set your handset’s ringing melodies and volume: 1. 2. 3. 4.
Room Monitor When Room Monitor is set other extensions can call the phone. The extension automatically answers the call and the caller can listen. 1. Press MENU. 2. Select EXTRAS. Press OK. 3. Select ROOM MONITOR. Press OK. 4. Select ON. The display shows ROOM MONITOR and the option CANCEL. To turn Room Monitor off select CANCEL CONFIRM? is shown. Select OK. Timer The handset will ring after the time you set has elapsed. 1. 2. 3. 4. Press MENU. Select EXTRAS. Press OK. Select TIMER. Press OK.
Auto answer gives you the convenience of answering a call by just picking up the phone from the base unit/charger. You do not need to press any key to answer the call. To activate or deactivate auto answer: 1. Press MENU. 2. Select SYSTEM. Press OK 3. Select AUTO ANSWER. Press OK. 4. Select ON or OFF. Press OK. Language The handset language can be changed to French or Spanish 1. Press MENU. 2. Select SYSTEM. Press OK 3. Select LANGUAGE. Press OK 4. Select the language.
Safety precautions: • • • • • • • WARNING WARNING Do not allow the handset to come into contact with liquids or moisture. Do not allow the charging contacts or the battery to come into contact with conductive materials. There is a slight chance that the telephone could be damaged by an electrical storm. It is recommended that users unplug the phone from the mains supply and telephone socket during a storm. Do not use the handset in an explosive hazard area such as where there is gas leaking.
Battery requirements The handset requires two rechargeable NiMH batteries, size AAA 1.2V 750mAh (HR10/44).
A Configuring Your Mitel 1000 via the Desk Phone To enter system programming If your extension is the Programming Extension you have access to the system programming options. If you select this option you will be prompted to enter the System Programming Password (which is 1111 by default). If this option is selected from any other extension the display will show ‘Programming Refused’. Again, the default Programming Extension is extension 20.
To set up your system to display caller numbers received on CO lines (Caller ID service) If you subscribe to the Caller Number display service from your Network Provider then you can program the system to display the callers number. From the Programming Extension, press the PROGRAM Key Press the Scroll Down Key ( ) until ‘System programming’ is displayed. Select ‘System programming’. Enter the System Programming Password and select ‘Lines’.
Press the Scroll Down Key ( ) until ‘Caller ID List’ is displayed. Select ‘Caller ID List’. Select ‘Store All Calls’ or ‘Store Unanswered Calls’. Press the Speakerphone Key to finish programming. To set up extensions with an individual Caller ID List You can program up to twelve extensions to store five numbers each. Each of these extensions will have a separate record of calls that ring on CO lines programmed to ring their extensions only.
To examine Extension Lock Passwords From the Programming Extension, press the PROGRAM Key Press the Scroll Down Key ( ) until ‘System programming’ is displayed. Select ‘System programming’. Enter the System Programming Password and select ‘Extensions’. Select ‘Examine passwords’ Select ‘Ext. lock password’. Select the extension. The Lock Password is briefly displayed on the top line of the display. Press the Speakerphone Key to finish programming.
Select the extensions that are to be allowed to barge-in. The extensions you select will have a “♦” displayed beside them. The default is that no extensions are allowed to barge-in. To Program extensions protected from “Barge-In” From the Programming extension, press the PROGRAM key. Press the Scroll Down key ( ) until “System Programming” is displayed. Select “System Programming”. Enter the System Programming Password and select “Extensions”. Press the Scroll Down key ( ) until “Barge-In” is displayed.
To restrict an extension from accessing a particular CO line From the Programming Extension, press the PROGRAM Key Press the Scroll Down Key ( ) until ‘System programming’ is displayed. Select ‘System programming’. Enter the System Programming Password and select ‘Lines’. Press the Scroll Down Key ( ) until ‘Outgoing restriction’ is displayed. Select ‘Outgoing restriction’. Select the line. Select the extensions to be prevented from accessing that line.
If there are two or more local codes programmed in the Local Codes table then the 10 digit local number is stored and dialed for local calls. If there is only one local code programmed in the Local Codes table then the area code is stripped and the 7 digit local number is stored and dialed. From the Programming Extension, press the PROGRAM Key Press the Scroll Down Key ( ) until ‘System programming’ is displayed. Select ‘System programming’. Enter the System Programming Password and select ‘System’.
To have Night Service remain on over weekends The Weekend Service feature ensures that if ‘Night Service’ is invoked on a Friday evening, the switch remains in ‘Night Service’ until Monday morning. From the Programming Extension, press the PROGRAM Key Press the Scroll Down Key ( ) until ‘System programming’ is displayed. Select ‘System programming’. Enter the System Programming Password and select ‘System’. Press the Scroll Down Key ( ) until ‘Night Service’ is displayed. Select ‘Night Service’.
Press the Scroll Down Key ( ) until ‘Music on Hold’ is displayed. Select ‘Music on hold’. Select the option (‘Internal Source’, ‘External Source’, ‘Tone on Hold’ or ‘Silence’) that you want. The default is ‘Internal Source’ and the ♦ indicates the current program setting. Internal callers are always returned ‘Tone on Hold’. Press the Speakerphone Key to finish programming. Hotline Extensions can be programmed so that they automatically dial a number when they go off-hook.
When the name is entered, select ‘Confirm’. You will be presented with the Extension Menu and can continue programming other names. Press the Speakerphone Key to finish programming. Class of Service Each extension may be programmed for a Class of Service. This determines the type of call the extension is allowed to dial.
When entering a code an additional option is given on the display of your Desk Phone. This option is the “Any” key, which when selected inserts the symbol “X” into the next character of the code (number) you are entering. The symbol “X” will represent any number (1 to 0). Select ‘Confirm’ when the code is entered. Press the Speakerphone Key to finish programming.
Enter the System Programming Password and select ‘Extensions’. Press the Scroll Down Key ( ) until ‘Sys. Speed no. override’ is displayed. Select ‘Sys. speed no. override’ Select the extensions on which you wish to activate the feature. Those extensions allowed to dial System Speed Dial numbers not normally appropriate to their Class of Service are indicated by a ♦. Press the Speakerphone Key to finish programming.
Select the extensions that are to be allowed to use remote notification . Selecting the Number of Simultaneous Calls The number of simultaneous remote notification calls can be set at 1 or 2. From the Programming extension, press the PROGRAM key. Press the Scroll Down key ( ) until “System Programming” is displayed. Select “System Programming”. Enter the System Programming Password and select “System”. Select “Remote Notification”. Select “Simultaneous Calls”. Enter the value 1 or 2 and press “Confirm”.
From the Programming extension, press the PROGRAM key. Press the Scroll Down key ( ) until “System Programming” is displayed. Select “System Programming”. Enter the System Programming Password and select “System”. Select “Timers”. Select “Notification Interval”. Enter the value between 60 and 900 seconds and press “Confirm”. Call Recording Those extensions allowed to record calls are set via system programming. From the Programming extension, press the PROGRAM key.
To turn on your Voice Mailbox When an extension is allocated a Mailbox ‘Forward’ on no answer is automatically set to the Voice Box. All calls not answered by the extension are automatically answered by the Voicemail. By default all extensions have been assigned Voicemail boxes. If you wish to have all calls go immediately to the Voice Mailbox you can activate ‘Forward All Calls’ to the Voicemail.
To turn the Answering Machine on and off At extension 20, press the Scroll Down Key ( ) until Answering Machine’ is displayed. Select ‘Answering Machine’’ The top line of the display will display the ‘Answering Machine’ prompt. To turn the answering machine off press ’Answering Machine’ again. To program lines to be answered by the Answering machine From the Programming Extension, press the PROGRAM Key Press the Scroll Down Key ( v) until ‘System programming’ is displayed. Select ‘System programming’.
Select 'External forwarding'. Select ‘No trunk to trunk calls’. Select the extensions that are not allowed to activate an external forwarding or set up trunk to trunk calls. If both internal and external calls are to be Forwarded select 'All calls'. If external calls only are to be Forwarded select 'External calls only' Miscellaneous system configuration options To change the system Language The text prompts can be presented in English, French or Spanish.
Press the Speakerphone Key to finish programming. To configure unequipped line interfaces The system assumes that available line interfaces have CO lines connected to them. If a line interface does not have an CO line connected ensure correct system operation by unequipping the line interface in system programming, as follows: From the Programming Extension, press the PROGRAM Key Press the Scroll Down Key ( ) until ‘System programming’ is displayed. Select ‘System programming’.
Select either ‘Extension lock password’, or ‘Voicemail password’, or ‘System VM box’. 1. If you selected ‘Extension lock password’, the extension menu will appear. Select an extension and its Extension Lock Password will appear on the display. 2. If you selected ‘Voicemail password’, the extension menu will appear. Select an extension and its Voicemail Password will appear on the display. 3. If you selected ‘Answering machine’, the Answering machine Password appears on the display.
The default is that all extensions are set for 25 Hz ringing. Inverting ringing cadences The external and Internal ringing cadences can be interchanged on an extension by extension basis. From the Programming Extension, press the PROGRAM Key Select ‘System programming’. Enter the System Programming Password and select 'Extensions'. Press the Scroll Down Key ( ) until ‘Reverse Cadence ' is displayed. Select 'Reverse Cadence'.
Programming Caller ID Detection On standard CO lines on the Mitel 1000 the 'Caller ID Detection' option is programmed. The system can then detect when Caller ID information is being sent from the network and display the number. From the Programming Extension, press the PROGRAM Key Press the Scroll Down Key ( ) until ‘System programming’ is displayed. Select ‘System programming’. Enter the System Programming Password and select ‘Lines’. Press the Scroll Down Key ( ) until ‘PSTN programming’ is displayed.
Button Hopping When Button hopping is enabled if you press a second line key while on a call on another line the first call is disconnected. With button hopping off the first call is placed on hold when the second line key is pressed. From the Programming Extension, press the PROGRAM Key Press the Scroll Down Key ( ) until ‘System programming’ is displayed. Select ‘System programming’. Enter the System Programming Password and select ‘System’.
Forward on no answer This is the time that elapses before a call ringing at an extension, with ’Forward On No Answer’ set, is Forwarded. Call Park This is the time that elapses before a call placed on ‘Call Park’ rings back the parked call extension Ringback time duration This is the time an extension will ring when Ringback has been invoked. Ans. Machine delay This is the time that elapses before an unanswered incoming call is presented with the Answering Machine greeting.
B Troubleshooting This appendix takes you through a step-by-step procedure to help you resolve problems that you may encounter when installing or using Mitel 1000. Troubleshooting your Cordless Phone Problem(s) No dialing tone when pressing . icon is flashing. When the handset is placed on the charger, no beep is heard. Battery icon remains empty although the handset has charged for 24 hours. Possible Causes You are too far from the base unit. - Battery is low (low battery icon is displayed).
Troubleshooting the PABX No incoming calls Check that all phones programmed to ring are not programmed for DND or Forward. External calls blocked If you cannot get outgoing access on a 2-wire telephone, move a Desk Phone to the extension. If it shows EXTN LOCK, the extension has been locked and you will need the unlock code to unlock it. See extension lock on Page 39. No extension dial tone Check that the extension has not been disconnected through programming.
Unfortunately there is no facility to retrieve DELETED Voicemail messages. Noise from the Desk Phone speaker. There is an option on the Mitel 1000 to play the music you provide for music on hold through the Desk Phone speakers when the Desk Phone is not being used. This feature can only be used when you provide an external music source. If the feature is turned on and an external music source is not provided the Desk Phone speakers may make a low-level noise. To stop this, program the feature off.
