Owner`s manual

87
Troubleshooting the PABX
No incoming calls
Check that all phones programmed to ring are not programmed for
DND or Forward.
External calls blocked
If you cannot get outgoing access on a 2-wire telephone, move a
Desk Phone to the extension. If it shows EXTN LOCK, the
extension has been locked and you will need the unlock code to
unlock it. See extension lock on Page 39.
No extension dial tone
Check that the extension has not been disconnected through
programming. See page 80 for programming from the programming
Desk Phone.
Not seizing a line for outgoing calls
Check if the line is equipped in programming. See 80 for
programming from the programming Desk Phone.
Check that the key is programmed for line access, see Desk Phone
key programming on page 25.
Phone reset
Remember the simple phone reset code 739, which can be dialed
from any extension phone.
Caller ID Store is showing answered calls only. I want all calls
to be shown
With Caller ID activated in both the telephone exchange and on the
Mitel 1000 you can choose to have all incoming callers telephone
numbers added to a ‘Caller ID Store' or just the unanswered calls.
These can be viewed on the Mitel 1000 Desk Phone.
In default the system is set to only store unanswered calls.
This can be changed in System Programming see page 64.
Power Fail problems
If there is no electrical power connected to your Mitel 1000 and you
wish to make or receive external calls, you will need to connect a
standard telephone in to the Power Fail socket found on the back of
the Mitel 1000. There will be no internal service, no Broadband
connection,
Caller ID is not working
For Caller ID service to work on standard CO lines it has to be
enabled in both the telephone exchange and on the Mitel 1000
system. If the service is provided on the CO line it must be
programmed in the Mitel 1000. See 83 for programming from the
programming Desk Phone.
When setting the system time it does not update immediately
The time and date will not change until all external calls in progress
when the programming change is made have finished.
Is there any way of retrieving deleted messages?