GENERAL INFORMATION GUIDE LIGHTWARE 32, Release 1.
NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Table of Contents Product Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 System Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Call Progression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Lines and Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SX-2000 General Information Guide Console DSS/BLF Interface Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Datasets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DATASET 2103 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DATASET 2203 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Product Overview The Mitel Networks™ SX-2000® LIGHT system is an advanced, fiber-distributed telephone system that is designed for larger organizations or for networked telecommunications environments. The distributed architecture separates the control node from peripheral, application, and network access nodes and links them by multimode fiber optic cable.
SX-2000 General Information Guide • Circuit Switch: Based on messages received from the main control, the switching matrix establishes paths between parties or between digital processing equipment. The system circuit links are a shared resource and are allocated to calls as required. The digital signals are typically PCM voice and various control traffic signals.
Product Overview • The peripheral switch controller sends a message to main control when the destination set answers the call. • The main control establishes a circuit switch voice path by connecting the source to the destination. • The system’s tone generator supplies all audible tones (such as dial tone, busy tone, and ringback tone) to the circuit switch for distribution to callers as required.
SX-2000 General Information Guide • CEPT Links: The system supports MSDN/DPNSS, DASS II (UK only), and Italian CAS (Italy only) protocols. The SX-2000 LIGHT system connects to CEPT links by using a CEPT Formatter or CEPT Formatter II card. • BRI Links: The BRI card supports Euro-ISDN 2B+D, Basic Rate, or North American National ISDN-1 and ISDN-2 protocols. The SX-2000 LIGHT system connects to BRI links by using a BRI card.
Supporting Applications Networking Example Applications Gateway Mitel’s Application Gateway and Application Server are Intel® Pentium™-based personal computers capable of running the following Mitel systems applications: • MiTAI™ - The Mitel Telephony Applications Interface is a programmer’s toolkit plus run-time software which enables developers to create computer telephony applications. • TALK TO® NTS is an interface to Novell’s Telephony Services for third-party application development.
SX-2000 General Information Guide The Application Gateway consists of a computer equipped with system link hardware plus run-time software which enables applications running on client computers to gain access to Mitel systems using standard system calls (the MiTAI API). Gateways can be used as MiTAI CTI development platforms and as Novell Network telephony gateways. Mitel Networks 3800 Wireless Applications Gateway The Mitel Networks™ 3800 Wireless Applications Gateway system allows H.
Supporting Applications and memory and acts as a self-sufficient processing node, networked with the 3800 Ericsson Wireless Assistant Gateway system via 10-Base T Ethernet. The Cellular Radio Exchange is directed by the 3800 Ericsson Wireless Assistant Gateway system and provides an interface between the Mobile Advantage Wireless Assistant and the wireline system.
SX-2000 General Information Guide Mitel Networks 3800 IP Trunking Gateway MSDN IP trunking functionality is available on an SX-2000 system by connecting a Mitel Networks 3800 IP Trunking Gateway. The Mitel Networks 3800 IP GW transports voice over IP networks using IP trunks. The IP trunks behave the same as MSDN trunks, but use the existing intranet to transport both voice and signaling data.
Supporting Applications Configuration Configuration of the Mitel Networks 3800 IP GW is completed using the Network Configuration tool (supplied with it). Note: For more information refer to the Online Book located on the Mitel Networks 3800 IP Trunking CD-ROM. Simply navigate to the Online Book folder and double-click the 3800_IP_Gateway.htm file.
SX-2000 General Information Guide R2 Support An R2 card allows the SX-2000 system to access the R2 National Public Switched Telephone Network (PSTN) with MF-R2 digital trunk signaling. The protocol converter accepts incoming MF-R2 signals from the PSTN and turns them into signals for the SX-2000 system. Similarly, the converter turns outgoing signals from the SX-2000 into MF-R2 signals for the PSTN. The R2 protocol converter supports the CCITT Blue Book, Volume VI, Fascicle VI.
Supporting Applications Register Signaling In the R2 protocol, register signaling is used during the call setup process to exchange information about the calling and called party numbers and the calling party category. You can use IMAT to define any of the specific tones used in R2 register signaling. R2 register signals are defined as either forward or backward signals. Forward, or outgoing, signals are generated by the originator of a call.
SX-2000 General Information Guide • Schedule automatic upgrades, database saves, and database restores • Monitor alarm status messages that are automatically reported from the network • Audit the network elements for alarms • Perform remote network element programming and maintenance • Synchronize the network element clocks with the clock in the OPS Manager server • Locate unused directory numbers and unused circuits.
Configuration The SX-2000 LIGHT system consists of a non-redundant or redundant main control cabinet and associated peripheral cabinets and Digital Service Unit (DSU) cabinets. Fiber optic cables connect the peripheral cabinets and DSU cabinets to the main control cabinet. Copper cables from the extensions terminate at the peripheral cabinet. Installers do not have to route the extension cables between many floors or run the cables off-premises to a centrally-located system.
SX-2000 General Information Guide The redundant control node consists of the following components: 14 • Control Cards: The control node contains two Main Controller cards, two Circuit Switch Matrix cards, a Mass Storage Expander (MSX) card, and a Control Resource card (CRC). • Remote Storage Device (RSD) drive: An ISO-standard, 3.5 inch, magneto-optical disk drive is mounted just below the hard disk drive on the front of the cabinet.
Configuration two installed below. These standoffs extend beyond the fiber cable connectors to protect them from damage. • Redundant Control Backplane: The backplane is designed to accommodate two Main Controller (MC) cards, two CSM cards, the CRC card, the Mass Storage Expander (MSX) card, two redundant power modules, and a landing point for three pairs of FIM Carrier card ribbon cable connectors.
SX-2000 General Information Guide • Control Panel: The control panel, located on the front panel below the hard disk, provides system controls and indicators. The control panel is not visible unless the front panel of the cabinet is removed. • Quad Fiber Interface Module (FIM) Carrier: Set in the rear panel of the cabinet, this 5 inch wide x 4.5 inch high (12.7 cm x 11.4 cm) carrier holds a Quad FIM Carrier card and up to four Fiber Interface Modules (FIMs).
Configuration SX-2000 MICRO LIGHT System The SX-2000 MICRO LIGHT system is a non-redundant configuration that can support up to four expanded peripheral nodes or two DSU nodes. The SX-2000 MICRO LIGHT node consists of the following components: • Control cards: The SX-2000 MICRO LIGHT cabinet contains a Main Controller card and a Control Resource card. The Main Controller card is located in slot 1 (PLID 1 1 1), and the Control Resource card is located in slot 2 (PLID 1 1 2).
SX-2000 General Information Guide 18 • Fiber Interface Modules (FIMs): The SX-2000 MICRO LIGHT cabinet holds up to four Fiber Interface Modules (FIMs). • FIM Carrier Card: This card connects a FIM to the SX-2000 MICRO LIGHT main control. Each FIM Carrier card has a FIM mounted on it. You can install up to four FIM Carrier cards in PLIDs 1 2 1 to 1 2 4. • Hard Disk Drive: The 3.5 inch wide x 1 inch high SCSI hard disk is mounted on the front panel at the top of the cabinet.
Configuration • - A 3 inch wide x 4 inch high (7.6 cm x 10.2 cm) metal box projecting from the middle of the panel. The box holds up to four CEPT or DS1 interface assemblies. - A small rectangular opening with a sliding cover to route fiber optic cables into the cabinet - A ground connector. Exhaust Fans: Two fans cool the cabinet. Peripheral Cabinets Each peripheral cabinet holds up to 12 Peripheral Interface Cards and provides up to 192 ONS or DNI ports.
SX-2000 General Information Guide 20 • Power Converter (AC): The AC power converter converts AC input power to the voltages required by the circuit cards and FIMs (+5 Vdc, +12 Vdc, -27 Vdc, -48 Vdc and 80 Vac ringing). It is installed in slots 13 to 15. • Power Converter (DC): The DC power converter converts DC input power to the voltages required by the circuit cards and FIMs (+5 Vdc, +12 Vdc, -27Vdc, and 80 Vac ringing). It is installed in slots 13 to 15.
Configuration - A 3-conductor female plug is recessed in the rear panel behind a small cover plate (AC systems only). The plug connects to the power connector on the AC Power converter. - A ground connector. Note: For details on expanding a peripheral node, see the Peripheral Node Expansion section of the Technical Documentation CD-ROM. SUPERSET HUB The SUPERSET HUB builds on the distributed system concept by delivering advanced digital telephony functionality for workgroups.
SX-2000 General Information Guide • Interruption of the system AC power • Failure of the peripheral switch controller (zone) • Loss of the fiber link between the main control and peripheral cabinets. Power Supply All power for the SFT unit is provided from the -48 Vbat source on the system. A source of -12 V powers the electronic circuitry on the card. This supply is derived from the -48 V input and powers all the SFT circuitry except the transfer relays.
Configuration Peripheral Cards Peripheral Interface cards join telephone trunks and peripheral devices (such as SUPERSET telephones) to the system. Peripheral interface cards include • Line cards: Connect to single line sets, SUPERSETs, attendant consoles, and DATASETs • Trunk cards: Provide an interface from the system to the public switched network and leased lines. Line Cards Line cards include • COV line card • DNI line card • ONS line card • OPS line card.
SX-2000 General Information Guide Trunk Cards Trunk cards include • LS/GS trunk card • E&M trunk card • DID Loop Tie trunk card. LS/GS Trunk Card The Loop Start/Ground Start (LS/GS) trunk card interfaces to the analog LS/GS Central Office (CO) trunks, and is used to terminate eight CO trunks (non-dial-in trunks). The LS/GS trunk card connects to any Peripheral Interface card slot on the peripheral shelf via connectors J1 and J2. The LS/GS trunk card has eight circuits.
Configuration Digital Service Unit (DSU) Cabinet A DSU cabinet holds up to four DSU cards and two FIMs. The DSU cards provide digital trunk interfaces for public or private network access and specialized digital functions (such as messaging, expanded conferencing, and ISDN service). The FIMs support the transmission of voice and data signals between nodes. The DSU cabinet consists of the following components: • Cabinet Frame: The DSU cabinet is separated into two shelves.
SX-2000 General Information Guide • DSU Backplane: The backplane holds up to four DSU cards, two fiber interface modules, two peripheral resource cards, the power supply cable, and two Maintenance Terminal ports. The four DSU cards are split into pairs (each pair with a FIM, Peripheral Resource card, and maintenance port). The following switches and connectors are located on the DSU backplane (rear panel): - A power on/off switch - A small red sliding switch for selecting the input power source.
Peripherals The system connects to any of the following peripheral devices: Telephones • SUPERSET 4001 single-line telephone • SUPERSET 4015, SUPERSET 4025, SUPERSET 4125 and SUPERSET 4150 multiline telephones • SUPERSET 410 multiline telephones Programmable Key Modules • Programmable Key Module 12 • Programmable Key Module 48 Digital Line Monitors • Single-line Digital Line Monitor Attendant Consoles • SUPERCONSOLE 1000® attendant console • SUPERSET 7000 attendant console • SUPERSET 700 at
SX-2000 General Information Guide SUPERSET 4000 Series Telephones The following are the SUPERSET 4000 series telephones: • SUPERSET 4001 single-line telephone • SUPERSET 4015 multiline telephone with basic LCD display • SUPERSET 4025 multiline telephone with enhanced LCD display • SUPERSET 4125 multiline telephone with enhanced LCD display and built-in RS-232 interface for computer connection • SUPERSET 4150 multiline telephone with touch-sensitive LCD display and built-in RS-232 interface for com
Peripherals SUPERSET 4001 Telephone The SUPERSET 4001 telephone is a single-line, digital telephone that gives users basic access to system functionality. The SUPERSET 4001 telephone has • Seven Speed Call keys • Four fixed-function keys: Program, Hold, Flash, and Message • Handset and ringer volume controls (Up Arrow and Down Arrow) • Ringer pitch control • Message waiting lamp. For installation instructions, see the SX-2000 Install Peripherals section of the Technical Documentation CD-ROM.
SX-2000 General Information Guide SUPERSET 4015 Telephone The SUPERSET 4015 telephone is a multiline, digital telephone with • Twenty-character alpha-numeric liquid crystal display (LCD) • Seven line keys, each with a built-in line status indicator • Six fixed-function keys: SuperKey, Cancel, Hold, Redial, Transfer/Conference, and Message • Automatic selection of prime line or ringing line • Key selection of non-prime line • Handset and ringer volume controls (Up Arrow and Down Arrow) • Ringer
Peripherals SUPERSET 4025 Telephone The SUPERSET 4025 telephone is a multiline, digital telephone with • Twenty-character alpha-numeric liquid crystal display (LCD) with contrast control • Three softkeys for feature access • Fourteen line keys, each with a built-in line status indicator • Eight fixed-function keys: SuperKey, Cancel, Hold, Redial, Transfer/Conference, Message, Microphone, and Speaker • Automatic selection of prime line • Key selection of non-prime line • Handsfree operation (ha
SX-2000 General Information Guide SUPERSET 4125 Telephone The SUPERSET 4125 telephone is a multiline, digital telephone with • Twenty-character alpha-numeric liquid crystal display (LCD) with contrast control • Three softkeys for feature access • Fourteen line keys, each with a built-in line status indicator • Eight fixed-function keys: SuperKey, Cancel, Hold, Redial, Transfer/Conference, Message, Microphone, and Speaker • Built-in RS-232 interface for a computer connection • Automatic selection
Peripherals SUPERSET 4150 Telephone The SUPERSET 4150 telephone is a multiline, digital telephone with • Forty-character alpha-numeric liquid crystal display (LCD) with contrast control and six touch-sensitive softkey areas for feature access • Fourteen line keys, each with a built-in line status indicator • Four fixed-function keys: SuperKey, Hold, Redial, Speaker, and Microphone • Built-in RS-232 interface for a computer connection • Automatic selection of prime line • Key selection of non-pri
SX-2000 General Information Guide SUPERSET 400 Series Telephones The SUPERSET 400 series telephones includes the SUPERSET 410 multiline telephone with LCD display and MILINK network connection. The SUPERSET 410 telephone is available in light or dark grey. Note: The SUPERSET 401, SUPERSET 401+, SUPERSET 420, and SUPERSET 430 telephones, and the MILINK Data Module and MILINK Programmable Key Module have been discontinued; however, these peripherals are still supported.
Peripherals SUPERSET Interface Module 2 The SUPERSET Interface Module 2 (SIM2) is an Analog Interface Module (AIM) which provides analog interface functionality that lets you connect one or more 2-wire analog devices (such as ONS telephones, fax machines, or modems) to the second B-channel of your SUPERSET 4025, SUPERSET 4125, or SUPERSET 4150 telephone. The sum of the Ringer Equivalence Numbers (REN) of all devices in the loop cannot exceed 2.0 REN.
SX-2000 General Information Guide Programmable Key Modules Programmable Key Module 12 The Programmable Key Module 12 (PKM12) is a digital device which provides 12 additional personal keys for SUPERSET 4025, SUPERSET 4125, and SUPERSET 4150 telephones. Each personal key can be programmed as a Feature key, Direct Station Select (DSS) key, Speed Call key, or for other uses. Each key has a Line Status Indicator that behaves the same as the indicators on the SUPERSET 4000 series telephones.
Peripherals Programmable Key Module 48 The Programmable Key Module 48 (PKM48) provides 48 additional feature keys for SUPERSET 4025, SUPERSET 4125, and SUPERSET 4150 telephones. Each feature key has a Line Status Indicator that behaves the same way as those on SUPERSET 4000 series telephones. The PKM48 connects to the PKM interface on the SIM1. A second PKM48 can connect to the first to provide for 96 additional feature keys for the SUPERSET 4025 and SUPERSET 4150 telephones.
SX-2000 General Information Guide Digital Line Monitor Single-line Digital Line Monitor The Single-line Digital Line Monitor (DLM) is used to record voice information from Mitel DNIC-based digital telephones or consoles on an externally connected tape recorder (not included). The unit records calls to/from the associated telephone only. The unit can be located anywhere within the building, wall mounted, or placed under a SUPERSET telephone. No system programming is required.
Peripherals Attendant Consoles SUPERCONSOLE 1000 Attendant Console The SUPERCONSOLE 1000 attendant console is used to perform call handling functions as well as some maintenance and administrative functions (such as moves and changes). The 4-line by 80-character alphanumeric display shows source and destination information, time and date information, call waiting information, and station information (such as COS and COR values).
SX-2000 General Information Guide SUPERSET 700 Attendant Console The SUPERSET 700 attendant console is used to perform call handling functions as well as some Customer Data Entry and Maintenance functions. The SUPERSET 700 console connects to the system through a Digital Network Interface Circuit (DNIC). Control and communication functions are provided by a single card which is mounted inside the console.
Peripherals SUPERSET 7000 Attendant Console The SUPERSET 7000 attendant console consists of TALK TO card, SUPERSET 400 series handset, and handset cradle connected to a computer. The TALK TO card uses a standard DNIC interface to communicate with the system. The SUPERSET 7000 attendant console connects to the system by using Peripheral Interface cards. These cards provide telephone trunk and telephone extension information to the console.
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Peripherals SUPERCONSOLE 2000 Attendant Console The SUPERCONSOLE 2000 (SC2000) is an attendant console and administration application for the SX-2000 telephone system. It features a specialized keypad and intuitive user interface for smooth, efficient call handling. The SC2000 is intended as a replacement for the SS700 product and delivers the same functionality with the following exceptions: • The SUPERSET 700 Colour system options do not apply. Colour for the SC2000 is manipulated through the host PC.
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Peripherals Console DSS/BLF Interface Unit The Console Direct Station Select/Busy Lamp Field (DSS/BLF) Interface Unit allows the association of one PKM48 with an attendant console. The PKM48 provides the attendant console user with the ability to determine which extensions are busy by glancing at the LED indicators. The unit provides additional line monitoring of directory numbers for speedy call flow and functions as a stand-alone BLF interface unit (DSS functionality is not provided).
SX-2000 General Information Guide Datasets Datasets provide data communication facilities for terminals, computer ports, and other types of data circuits that are switched through the system. These datasets are the interface between the Digital Network Interface Circuit (DNIC) and the data devices connected to the system. The datasets transmit data and control signals over a single twisted pair of wires. Using a Mitel Dataset will allow you to carry voice and data communication over the same line.
Peripherals DATASET 2203 The stand-alone DATASET 2203 is a synchronous dataset which provides transparent synchronous communications for X.21 and V.35 compatible terminals. The DATASET 2303 is available in black only. For installation instructions, see the SX-2000 Install Peripherals section of the Technical Documentation CD-ROM.
SX-2000 General Information Guide DNIC Music On Hold/Pager Unit (DMP) The DNIC Music On Hold/Pager (DMP) unit interfaces a port on the DNI Line card to • an external music source for Music On Hold • an external paging amplifier for Paging. The unit is powered by the system and does not require a separate power source. A single 25-pair amphenol cable connects to the system via the main distribution frame (MDF); the unit can be wall-mounted. A single LED indicator provides basic status information.
Features Standard Features The following table lists the standard features available on the SX-2000 system. Standard Features Feature Name Description Abandonded Call Against Attendant Attendant Group When a caller terminates a call while waiting for an attendant group, SMDR logs report the attendant group’s 4 to 7 digit directory number in the Called Party field. The letters "ATT" or "AT" are not displayed.
SX-2000 General Information Guide Standard Features (continued) Attendant Call Selection Attendant Call Selection lets you choose which group of incoming calls to answer first; each group is selected by pressing a softkey on the attendant console. Attendant CAS Interface Centralized Attendant Service (CAS) Interface allows the system to be a remote node for a CAS site. CAS is an attendant call handling service that is provided at a central office switch for calls from both public and private networks.
Features Standard Features (continued) Attendant Recall Attendant Recall automatically alerts the attendant when a trunk call has been extended to an idle station and not answered within a specified time-out period or when a call on Hold at the console has not been answered within a selected time. Attendant Ringer Control Attendant Ringer Control lets you mute the attendant console ringer.
SX-2000 General Information Guide Standard Features (continued) Call Announce Call Announce lets you make an announcement to a busy party. The busy party automatically answers the call Handsfree. Callback Callback lets you request that the system notify you when a busy line becomes idle or when an unanswered station goes off-hook and on-hook.
Features Standard Features (continued) Call Waiting - Swap Automatic Call Waiting - Swap Automatic lets you use the switch hook to alternate between two calls when a party is trying to call your station or when you have a call on Consultation Hold. Camp-on (Call Waiting) Camp-on, or Call Waiting, lets you notify a busy party that you are waiting. An attendant may also put a call through to a busy station to indicate they are waiting.
SX-2000 General Information Guide Standard Features (continued) Dialing - Conflicting Numbers The system can differentiate between conflicting numbers such as 1-0-0-0-0 and 1-0-0-0. In this example, if the 5th digit is not dialed within a time-out period, the system assumes that the dialed sequence is complete and makes the call.
Features Standard Features (continued) Flash - Trunk Trunk Flash lets you single or double flash a trunk in order to access Centrex™ features. Flexible Answer Point Flexible Answer Point lets station and console users program a night answer point for their incoming trunk calls. Ground Button A Ground Button (Recall Button) lets you place a call on Consultation Hold and return to dial tone so that you can invoke station features.
SX-2000 General Information Guide Standard Features (continued) Line Appearance Ring Types Each line appearances can be programmed to ring in a different manner. Maintenance The SX-2000 system provides extensive maintenance coverage. All types of peripheral hardware are periodically tested by the system. Maintenance users may also test individual circuits on demand.
Features Standard Features (continued) Non-DID Extension Non-DID Extension allows the system to support sets that are not directly accessible to DID trunks. These calls are transferred to Non-DID Extensions by an Intercept Handling point (such as an attendant or a station). Off-Hook Voice Announce Off-Hook Voice Announce lets you receive a Direct Page during a handset or headset call. See Direct Page, page 54.
SX-2000 General Information Guide Standard Features (continued) Reminder Reminder lets you program your set to ring and provide a message at a specified time within the 24-hour period. Ringer Control Ringer Control lets you adjust the volume and pitch of the telephone ringer. Ringing - Discriminating Discriminating Ringing lets you distinguish between incoming internal calls, incoming trunk calls, tie line calls, and Callbacks by using different ringing patterns (cadences).
Features Standard Features (continued) System Access Authorization Administrative access to the SX-2000 system is controlled by passwords. Different passwords are assigned for each of the five levels of access. System Alarm Indications See Alarms and Attendant Console Status Display, page 50. System Fail Transfer The SFT maintains telephone service in the event of system failure (such as a power outage).
SX-2000 General Information Guide Standard Features (continued) Trunk Group Hunting Trunk Group Hunting lets you search for trunk groups in either a terminal or circular pattern. In a terminal hunt group, trunks are always selected in a predetermined order. In a circular hunt group, trunks are selected in a distributed manner (the first free trunk after the last one used becomes the new first choice). Trunk Labels Trunk Labels may be assigned to individual trunks or groups of trunks.
Features Optional Features The following table lists the optional features available on the SX-2000 system. Optional Features Feature Name Description ACD 2000 Extended Agent Groups The ACD 2000 feature package lets you program a maximum of 64 agent groups with up to 150 agents in each group. By using the ACD 2000 Extended Agent Groups feature package, you can assign up to 500 agents to each group; however, the maximum number of agent groups is reduced to 32.
SX-2000 General Information Guide Optional Features (continued) Autovon Allows the connection of the SX-2000 system with Autovon networks (defense switched networks and Canadian switched networks) for outgoing and incoming calls. CLASS/CLIP Station Side Software Support Allows ONS CLASS/CLIP sets using CLASS/CLIP protocol to receive Caller Line Identification Delivery (CLID) information, and the time and date of a call.
Features Optional Features (continued) Feature Level Optioning Selected features are grouped together under purchasable levels (they cannot be purchased separately).
SX-2000 General Information Guide Optional Features (continued) MNMS Configuration Management I Supports telephone directory management within the OPS Manager, page 11, application. MNMS Configuration Management III Supports the following OPS Manager, page 11, functionality: automated software upgrades, scheduled automatic database backups, and automatic data saves and data restores.
Features Optional Features (continued) MSDN Release Link Trunks Permits the attendant to reroute calls between systems without consuming additional trunk resources. Networked ACD Networked ACD supports ACD functions over a Mitel Switched Digital Network (MSDN). Agent groups at different locations (on different systems) may service calls on the network independently of where the call first entered the network.
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Security Toll Control Comprehensive toll control is an integral part of the Advanced Automatic Route Selection feature package. It allows the customer to restrict user access to trunk routes and/or specific external directory numbers. The key to toll control is the use of Class of Restriction (COR) values.
SX-2000 General Information Guide • Maint1 • Supervisor • Attendant. These levels provide a means of differentiating the capabilities of the various types of users who administer the system. Each authorization level requires entry of a username and associated password. The usernames for levels System, Installer, Maint2, and Maint1 are SYSTEM, INSTALLER, MAINT2, MAINT1 respectively; each is equipped with a default password upon system start.
Maintenance Reliability All specifications in this section assume that the SX-2000 system is operating within its specified environmental limits. No reliability performance can be defined outside those limits. Some degradation of the quoted failure rates can be expected when a system operates at the extremes of the environmental specification, page 73. MILITARY HANDBOOK 217D has been used for failure rate calculations.
SX-2000 General Information Guide Hardware • Hardware units are easily removed and replaced. Note: Defective items should be repaired by an Authorized Repair Center (not by field personnel). • The FRUs (power supply, cards, converters, etc.
Maintenance Alarms An alarm is an event that takes place when an anomaly is detected and corrective action is required. Alarm Classes: There are three classes of alarms: CRITICAL, MAJOR, and MINOR. Alarm threshold levels are programmable. • Critical: A critical alarm is a total loss of service which demands immediate attention. A critical alarm invokes system fail transfer. • Major: A major alarm is a fault which affects service to many users.
SX-2000 General Information Guide Circuit Card Indicators All Printed Circuit Board (PCB) cards in the system have a series of LED indicators and/or numeric displays mounted on their front panels. For maintenance instructions, see the Circuit Card Indicators section of the Technical Documentation CD-ROM.
Specifications Environment System Storage Environment Condition Specification Temperature -40º to 150ºF (-40º to 66ºC) Humidity 5-95% Relative Humidity, non-condensing Vibration (FCC Part 68, Sections 6&7) 0.5 g, 5 to 100 Hz, any orthogonal axis 1.5 g, 100 to 500 Hz, any orthogonal axis Mechanical Stress (FCC Part 68, Sections 6&7) One 20.
SX-2000 General Information Guide Operational Environment (continued) Condition Specification Conducted Emissions The system meets Class A limits as outlined in FCC Rules, Part 15, Subpart J, and complies with conducted emissions standards as outlined in BS800 Acoustic Emissions Maximum 50 dBA continuous, 75 dB intermittent (<10% duty cycle) Static Discharge Withstands 50 discharges of each polarity through a 10 k resistor connected to a 60 pF capacitor charged to 20 kV, and 20 discharges of each po
Specifications SUPERCONSOLE 1000 Temperature Humidity Operating Environment 32° to 86°F (0° to 30°C) 20% to 80% RH, non-condensing Shipping/Storage Environment 10% to 70% RH, non-condensing -4° to 140°F (-20° to 60°C) SUPERSET 7000 Temperature Humidity Operating Environment 32° to 104°F (0° to 40°C) 5% to 95% RH, non-condensing Shipping/Storage Environment 5% to 95% RH, non-condensing -40° to 122°F (-40° to 50°C) Single-line DLM Temperature Humidity Operating Environment 32° to 104°F (0° to
SX-2000 General Information Guide Power Cabinet Type Maximum AC Power Input Watts Power Source NA UK Redundant Control 120 Vac 230.120 Vac 113 W Non-redundant Control 120 Vac 230.120 Vac 79 W SX-2000 MICRO LIGHT 120 Vac 230.120 Vac 325 W Peripheral 120 Vac 230.120 Vac 212 W DSU 120 Vac 230.
Specifications SUPERSET 700 and SUPERCONSOLE 2000 Reserve Power Units When battery backup for the system is provided, reserve power for the consoles should also be considered. If AC power is lost, the console loses its communications functions, video functions, and data interfaces. You can provide back-up power to the consoles with an uninterruptible power supply (UPS).
SX-2000 General Information Guide Traffic and Performance Criteria Result Busy Hour Call Completions (BHCC)* 9.44 per second 33970 per hour Both Way Traffic Per Station At 1200 ONS/OPS lines and 12% analog trunking with analog signaling, the following should not be exceeded: Call/Hr 25.28 Erlang 0.81 CCS 29 Response Time Specification Delay to Dial Tone1 s Dial Tone Cut Off Delay500 ms Post-Dialing Delay1.5 s Data Blocking Possibilities Software<0.
Specifications SUPERSET 7000 Attendant Console Performance For optimum performance of the SUPERSET 7000 attendant console, observe the following configuration guidelines for each DNI line card: • Limit traffic to less than 500 calls per hour • Add a maximum of eight additional display sets per line • Add up to four non-display sets • Configure no data or other type of console.
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Capacity Levels, Software Configurations, and Dimensions The dimensions and feature allocations determine the “size” of the system in terms of its ability to support peripheral devices and features.
SX-2000 General Information Guide Hardware Dimensions Hardware Dimensions MFRD Level Parameter Name 14 16 18 Attendant Consoles, page 27, (Note 1) 8 16 24 DNI Channels (Note 2) 448 864 DTRX Service (Data Transceiver Circuits) 24 Modems 20 24 21 24 22 24 23 48 24 48 26 24 40 42 2 44 4 6 2368 1764 3988 3552 1504 1120 2368 64 96 192 24 48 48 48 48 48 48 48 24 24 24 2 20 40 40 30 100 40 40 40 4 4 2 Programmable Key Modules (PKMs) 15 30 75 45 150 75 50 3
Capacity Levels, Software Configurations, and Dimensions Feature Dimensions Feature Dimensions MFRD Level Feature Name 14 16 18 20 21 22 23 24 26 40 42 44 Attendant Console Groups 12 24 48 36 36 36 60 60 48 12 12 12 Attendant Console Calls Waiting 26 48 72 72 72 72 99 99 72 99 99 99 Broadcast Groups 360 750 1875 1126 3200 1875 1250 750 1875 240 360 480 Busy Lamp Groups (Monitored Devices) 71 184 438 462 365 338 275 211 438 28 42 59 Call Reroute A
SX-2000 General Information Guide Feature Dimensions (continued) MFRD Level Feature Name 14 16 18 20 21 Route Lists 128 128 Speed Call Digit String (avg.
Capacity Levels, Software Configurations, and Dimensions Other Parameters The parameters described below are also features that are provided with each MFRD package; however, the resource limitations for these features are not MFRD dependant (i.e. the maximum resource values remain consistent across all MFRDs). Consoles Per Attendant Console Group - The maximum number of attendants in each attendant console group is 15.
SX-2000 General Information Guide Intercept Numbers - Intercept numbers (maximum of 32) are used to control what happens to a call when the call cannot be completed to the required destinations. A call may be routed to a tone or to a directory number. Two alternate destinations may be programmed for each condition. Interconnect Numbers - Each peripheral device is assigned an interconnect number (maximum of 64) which is used to bar the connection of one device and another.
Capacity Levels, Software Configurations, and Dimensions Hardware Dimensions (no longer sold) MFRD Level Parameter Name 1 2 3 7 12 25 24 27 Attendant Consoles (Note 1) 4 8 8 16 24 32 DNI Channels (Note 2) 256 448 704 864 2368 1764 1504 DTRX Service (Data Transceiver Circuits) 24 24 24 24 48 48 48 Modems 6 8 12 20 40 10 40 Programmable Key Modules (PKMs) 10 15 25 30 75 65 50 SUPERSET 700 Consoles (Note 3) 8 8 8 16 16 16 16 - Datasets 48 64 96 112 400
SX-2000 General Information Guide Feature Dimensions (no longer sold) MFRD Level Parameter Name 1 Attendant Console Groups 8 Attendant Console Calls Waiting 2 3 7 12 25 27 12 12 24 48 36 60 26 26 48 72 72 96 Broadcast Groups 180 360 600 750 1875 1688 500 Busy Lamp Groups (Monitored Devices) 37 71 135 184 438 449 150 Call Reroute Always 16 20 36 64 176 209 200 Call Reroute 1st Alternates 26 60 110 256 336 400 336 Call Reroute 2nd Alternates 16 16 16 1
Capacity Levels, Software Configurations, and Dimensions Feature Dimensions (no longer sold) (continued) MFRD Level Parameter Name 1 2 420 900 1000 2500 2500 3500 2500 SUPERSET Callback Messages per System 48 (see Note 4) 96 160 200 500 200 500 System Account Codes 16 16 16 16 24 24 30 System Digit Strings (Note 5) 584 1049 2027 3306 6814 8091 30000 System Speed Call 100 150 250 500 500 Telephone Directory Entries 300 500 900 1360 3600 4600 20000 Trunk Groups 14 20
SX-2000 General Information Guide MSDN/DPNSS Network Resource Dimensions (MNRDs) MSDN/DPNSS Network Resource Dimensions (MNRDs) Prerequisites MNRD-A-02 2 PBXs MSA-A-41 MNRD-A-03 3 PBXs MNRD-A-02 MNRD-A-04 4 PBXs MNRD-A-03 MNRD-A-05 5 PBXs MNRD-A-04 MNRD-A-10 6-10 PBXs MNRD-A-05 MNRD-A-30 11-30 PBXs MNRD-A-10 MNRD-A-60 31-60 PBXs MNRD-A-30 Resource MSDN/DPNSS Network Resource Dimensions (MNRDs) 2 3 4 5 10 30 60 2 3 4 5 10 30 60 Telephone Directory Records 3000 4500 6
Capacity Levels, Software Configurations, and Dimensions MITEL Traffic Capacity Levels (MTCLs) MITEL Traffic Capacity Level (MTCL) MTCL-A-05 100 simultaneous two-party connections MTCL-A-10 180 simultaneous two-party connections MTCL-A-15 230 simultaneous two-party connections MTCL-A-20 640 simultaneous two-party connections MTCL-A-30 760 simultaneous two-party connections MTCL-A-31 640 simultaneous two-party connections MTCL-A-32 860 simultaneous two-party connections MITEL Traffic Capacity
SX-2000 General Information Guide MHCL: MITEL HCI Capacity Level MITEL HCI Capacity Level (MHCL) Prerequisites MHCL-A-1 1 HCI session and 100 call monitors MSA-A-25 and MSA-A-26 MHCL-A-2 2 HCI sessions and 200 call monitors MHCL-A-1 MHCL-A-3 3 HCI sessions and 300 call monitors MHCL-A-2 MHCL-A-4 4 HCI sessions and 400 call monitors MHCL-A-3 MHCL-A-5 5 HCI sessions and 500 call monitors MHCL-A-4 MHCL-A-10 10 HCI sessions and 1000 call monitors MHCL-A-5 MHCL-A-15 15 HCI sessions and 1500
Capacity Levels, Software Configurations, and Dimensions MITEL ACD Agent Capacity Level (MACL) Prerequisites MACL-A-060 51-60 ACD agents MACL-A-050 MACL-A-070 61-70 ACD agents MACL-A-060 MACL-A-080 71-80 ACD agents MACL-A-070 MACL-A-090 81-90 ACD agents MACL-A-080 MACL-A-100 91-100 ACD agents MACL-A-090 MACL-A-150 101-150 ACD agents MACL-A-100 MACL-A-200 151-200 ACD agents MACL-A-150 MACL-A-350 201-350 ACD agents MACL-A-200 Note: If you program agents as members of more than one A
SX-2000 General Information Guide MITEL Software Applications (Optional Features) MITEL Software Applications (MSAs) are optional feature packages that enhance system functionality.
Capacity Levels, Software Configurations, and Dimensions MITEL Software Applications (MSAs) (continued) Number Option Name Prerequisites Notes MSA-A-24 DASS II Voice I MSA-A-25 HCI/CTI Basic Telephony Control MSA-A-26 HCI/CTI Advanced Telephony MSA-A-25 Control MSA-A-27 ANSWER PLUS - Automatic MSA-A-20 Call Distribution (ACD) I MSA-A-28 MSDN Release Link Trunks MSA-A-30 Visually Handicapped Operator Console (VHOC) MSA-A-31 MSAN/APNSS MSA-A-32 MSDN/DPNSS Voice V MSA-A-33 Autovon Applica
SX-2000 General Information Guide MITEL Software Applications (MSAs) (continued) Number Option Name Prerequisites Notes MSA-A-46 ACD 2000 Skill-Based Routing MSB-A-07 MSA-A-47 TAPI Support MSA-A-48 ACD 2000 Extended Agent Groups MSA-A-40 MSA-A-49 Emergency Services PRI card or ISDN Local Notification available in Network Gateway LW30 Release 3.1 with ISDN R 6.0 MSA-A-50 Peripheral Node Expansion MSA-A-51 XNET MSA-A-52 Q.
Capacity Levels, Software Configurations, and Dimensions MITEL Software Applications (MSAs) (continued) Number Option Name Prerequisites Notes 54000280 Feature Level 1 Includes: • Networked Group Page • Hold on Hold • Call Forward - Delay • ACD Make Busy Reason Codes • Telephone Usage Restriction (Curfew Control) • Call Duration Control 54000450 Feature Level 2 Includes: • DNIC RAD • Multiple Message Waiting Indications • Remote Wake-up Calls • Hotel/Motel Multiple Wake-up Support • SMDR Extended
SX-2000 General Information Guide MITEL Software Bundles (MSBs) MITEL Software Bundles (MSBs) are groups of MSAs that are suited to specific markets and applications. Depending on your country and region, these packages vary. See your authorized MITEL representative for further details. MITEL Core Packages (MCPs) MITEL Core Packages (MCPs) determine the basic configuration of the system. Depending on your country and region, these packages vary.
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