Specifications

Feature
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Optional Features
The following table lists the optional features available on the SX-2000 system.
Optional Features
Feature Name Description
ACD 2000 Extended Agent
Groups
The ACD 2000 feature package lets you program a maximum of 64 agent
groups with up to 150 agents in each group. By using the ACD 2000 Extended
Agent Groups feature package, you can assign up to 500 agents to each
group; however, the maximum number of agent groups is reduced to 32.
ACD 2000 Skill-Based Routing Each agent in an agent group is assigned a skill level. Calls to the group are
routed to the most skilled available agent. If agents of equal skill are available,
the call is routed to the longest-idle agent. To facilitate skill-based routing,
agent IDs can appear in more than one agent group.
ACD Real Time Event Makes the ACD Real Time Event stream a purchasable option.
Advanced Analog Networking Provides calling line identification and travelling class marks across analog
trunks.
Advanced ARS Allows day and time zones, route plans, and ARS assignment to be
programmed.
Advanced Data Enables data transceiver functionality for access to all of the DTRX features.
ANI/DNIS/ISDN Number Delivery Automatic Number Identification and Dialed Number Identification Service
identify numbers that are transmitted on an incoming trunk.
ANSWER PLUS
Automatic Attendant
Allows an external system environment caller to dial through to an extension
without having to go through an attendant.
ANSWER PLUS
Automatic Call Distribution I
Provides the following features:
- Silent monitoring
- Agent help
- Agent log on and log out
- Modified DND for ACD agents
- Longest idle agent queuing
- Real time event records
- Work timer
- Programmable threshold alert
- RAD groups.
ANSWER PLUS
Automatic Call Distribution II
(ACD 2000)
Consists of four main components: call distribution, agent mobility,
management and reporting, feature configuration and administration. Each of
these components offers many features not available with ANSWER PLUS -
Automatic Call Distribution.
ANSWER PLUS
Mitel Call Distribution
Permits the use of Recorded Announcement Devices (RADs) and a uniform
call distribution to hunt groups.
Attendant Language Selection Enables attendant to choose language of operation for the attendant console
(English, French, German, or Italian).
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