Specifications

X-2000 General Information Guide

2 Revision A 5000309

MHCL: MITEL HCI Capacity Level

MTSP: MITEL TAPI Service Provider

MACL: MITEL ACD Agent Capacity Level

MITEL HCI Capacity Level (MHCL) Prerequisites

MHCL-A-1 1 HCI session and 100 call monitors MSA-A-25 and

MSA-A-26

MHCL-A-2 2 HCI sessions and 200 call monitors MHCL-A-1

MHCL-A-3 3 HCI sessions and 300 call monitors MHCL-A-2

MHCL-A-4 4 HCI sessions and 400 call monitors MHCL-A-3

MHCL-A-5 5 HCI sessions and 500 call monitors MHCL-A-4

MHCL-A-10 10 HCI sessions and 1000 call monitors MHCL-A-5

MHCL-A-15 15 HCI sessions and 1500 call monitors MHCL-A-10

MHCL-A-20 20 HCI sessions and 2000 call monitors MHCL-A-15

Note: MHCLs 1 through 5 may be intermixed with all MACLs and MLCLs.

MITEL TAPI Service Provider Prerequisites

MTSP-A-10 1 to 10 users MSA-A-47

MTSP-A-20 11 to 20 users MTSP-A-10

MTSP-A-40 21 to 40 users MTSP-A-20

MTSP-A-60 41 to 60 users MTSP-A-40

MTSP-A-80 61 to 80 users MTSP-A-60

MITEL ACD Agent Capacity Level (MACL) Prerequisites

MACL-A-005 1 - 5 ACD agents MSA-A-40

MACL-A-010 6 - 10 ACD agents MACL-A-005

MACL-A-015 11 - 15 ACD agents MACL-A-010

MACL-A-020 16 - 20 ACD agents MACL-A-015

MACL-A-025 21 - 25 ACD agents MACL-A-020

MACL-A-030 26 - 30 ACD agents MACL-A-025

MACL-A-035 31-35 ACD agents MACL-A-030

MACL-A-040 36-40 ACD agents MACL-A-035

MACL-A-045 41-45 ACD agents MACL-A-040

MACL-A-050 46-50 ACD agents MACL-A-045

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