Specifications

Capacity Levels, Software Configurations, and Dimension

0003097 Revision A 9

MAIACL: MITEL Agent ID Appearance Capacity Level

MLCL: MITEL Maximum Line Appearances Capacity Level

MACL-A-060 51-60 ACD agents MACL-A-050

MACL-A-070 61-70 ACD agents MACL-A-060

MACL-A-080 71-80 ACD agents MACL-A-070

MACL-A-090 81-90 ACD agents MACL-A-080

MACL-A-100 91-100 ACD agents MACL-A-090

MACL-A-150 101-150 ACD agents MACL-A-100

MACL-A-200 151-200 ACD agents MACL-A-150

MACL-A-350 201-350 ACD agents MACL-A-200

Note: If you program agents as members of more than one ACD group the ACD agent resource

level may determine the maximum number of agents that you can have. Each agent uses

one resource. Each time an agent appears in another group it uses up another resource.

For example, one agent in one ACD group uses one resource; one agent in two groups

takes up two resources; one agent in three groups takes up three resources, and so forth.

MITEL Agent ID Appearance Capacity Level (MAIACL) Prerequisites

MAIACL-A-02 2 agent appearances MSA-A-40

MAIACL-A-04 4 agent appearances MSB-A-07

MAIACL-A-08 8 agent appearances MAIACL-A-04

MITEL maximum Line appearances Capacity Level (MLCL)

MLCL-A-16 16 maximum line appearances

MLCL-A-20 20 maximum line appearances

MLCL-A-24 24 maximum line appearances

MLCL-A-28 28 maximum line appearances

MLCL-A-32 32 maximum line appearances

MITEL ACD Agent Capacity Level (MACL) Prerequisites

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