TECHNICIAN’S HANDBOOK LIGHTWARE 32, Release 1.
NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Table of Contents Chapter 1: About This Handbook About This Handbook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . .
Technician’s Handbook Chapter 3: Programming Programming Class of Service, Interconnect Restriction, and Intercept Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Programming Printer Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System Printer Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SUPERSET 700 Printer Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . SUPERCONSOLE 1000® Printer Port . . . . . . . . . . . . .
Table of Contents Changing the Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Resetting the Password for a Lower Level . . . . . . . . . . . . . . . . . . Resetting Usernames . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Displaying Usernames . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Switching from CDE or Desktop to Maintenance Mode . . . . . . . . Stepping Back through Commands . . . . . . . . . . . . . . . . . . . . . . .
Technician’s Handbook Deleting Log Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Checking the Log Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Setting the Size of the SMDR Log File. . . . . . . . . . . . . . . . . . . . . 90 Main Control Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Switching Activity (Redundant Systems Only) . . . . . . . . . . . . . . . Scheduling an Activity Switch (Redundant Systems Only) . . . . .
Table of Contents Moving, Adding, and Swapping Telephone Users . . . . . . . . . . . 107 Deleting Telephone Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Changing an Extension Number. . . . . . . . . . . . . . . . . . . . . . . . . 107 Digital Trunk Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Displaying the Status of a Digital Link . . . . . . . . . . . . . . . . . . . . Testing Digital Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Technician’s Handbook Recovering from a Corrupted Hard Disk. . . . . . . . . . . . . . . . . . . 140 Formatting the Hard Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 Removing and Replacing a Faulty Hard Disk . . . . . . . . . . . . . . 143 Replacing Circuit Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removing a Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing a Card . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Performing an Option Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . Options and MFRDs are Password Protected . . . . . . . . . . . . . . Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Enabling Options and MFRDs on Non-redundant Systems . . . . Enabling Options and MFRDs on Redundant Systems . . . . . . . 194 194 194 194 197 Index of Maintenance Commands . . . . . . . . . . . . . . . . . . . . . . . . 203 Index . . . . . . . . . . . .
Technician’s Handbook 10
Chapter 1 About This Handbook
Technician’s Handbook 2
About This Handbook About This Handbook Purpose This handbook provides: ! quick reference to maintenance commands ! abbreviated instructions for frequently used procedures ! programming aids ! troubleshooting flowcharts ! installation information. Audience This handbook is for certified technicians. Symbols A stop symbol indicates a hazardous situation which, if not avoided, could result in injury or death.
Technician’s Handbook Important Safety Instructions Failure to follow all instructions may result in improper equipment operation and/or risk of electrical shock. See the SX-2000® Safety Instructions, included with every system, for general safety information. RSD Drive or Cartridge Tape Unit? This handbook describes how to perform software procedures on a system that has an RSD drive. If your system has a cartridge tape unit, substitute TAPE for RSD when you enter maintenance commands.
Field Change Instruction You can obtain the latest FCI from Mitel Online. Technical Service Bulletins Technical Service Bulletins (TSBs) are issued by Mitel Technical Support to address frequently asked questions regarding software and hardware problems. You can obtain the latest TSBs from Mitel Online. Known Bug List Known bugs are tracked by Mitel Technical Support. Consult the Known Bug List if you see a problem on your system. The list offers work-arounds that may save you a Technical Support call.
Technician’s Handbook 6
Chapter 2 Installation 7
Technician’s Handbook 8
Installation Cabinet Card Layouts Redundant Control Cabinet Card Layout Installation Figure 1: Redundant Control Cabinet Card Layout 9
Technician’s Handbook Non-redundant Control Cabinet Card Layout HARD DISK DRIVE RSD DRIVE MAIN CONTROLLER CARD CONTROL RESOURCE CARD CONTROL PANEL 1 2 BB0409 Figure 2: Non-redundant Control Cabinet Card Layout 10
Installation MICRO LIGHT Cabinet Card Layout Installation Figure 3: MICRO LIGHT Cabinet Card Layout 11
Technician’s Handbook MICRO LIGHT Cabinet - Valid Card Combinations Figure 4: MICRO LIGHT - Valid Card Combinations 12
Installation Table 1: Completing the MICRO LIGHT Cabinet Assignment Form CONFIGURATION 1 - CABINET ASSIGNMENT Main Control Fiber Interface Peripheral/DSU Fiber Interface Cabinet Shelf Slot Type Cabinet Shelf Slot Comments 1 2 1 FD Per 2 1 17 internal peripheral 2 2 2 3 2 4 1 2 1 FD Per 2 1 17 internal peripheral B 1 & 1 C 1 2 2 FD DSU 3 1 1 internal DSU 2 3 2 4 Installation 1 A 1 1 1 2 1 FD Per 2 1 17 internal peripheral D 1 & 1 E 1 2 2 FD DSU 3 1 1
Technician’s Handbook Table 1: Completing the MICRO LIGHT Cabinet Assignment Form (Cont’d) CONFIGURATION 1 - CABINET ASSIGNMENT Main Control Fiber Interface Peripheral/DSU Fiber Interface Cabinet Shelf Slot Type Cabinet Shelf Slot Comments 1 2 1 FD Per 2 1 17 internal peripheral K 1 & 1 L 1 2 2 FD DSU 3 1 1 internal DSU 2 3 FD Per 4 1 17 external peripheral Note 2 4 FD Per 5 1 17 external peripheral Note 1 2 1 FD Per 2 1 17 internal peripheral 1 2 2 FD Per
Installation Peripheral Cabinet Card Layout Installation Figure 5: Peripheral Cabinet Card Layout Note: Depending on the peripheral cabinet type, slots 16, 16B, and 17 may be used for different card configurations: Type A - (9400-200-110-NA) - holds a PSC in slot 16, a PRC in the upper portion of slot 17, and a FIM in the lower portion of slot 17. Type B - (9400-200-113-NA) - holds a PSC or PSC II in slot 16.
16 FIBER INTERFACE MODULE DIGITAL SERVICE UNIT DIGITAL SERVICE UNIT DIGITAL SERVICE UNIT DIGITAL SERVICE UNIT FIBER INTERFACE MODULE PERIPHERAL RESOURCE CARD PERIPHERAL RESOURCE CARD Technician’s Handbook DSU Cabinet Card Layout 1 2 3 4 5 6 BB0410 Figure 6: DSU Cabinet Card Layout
Installation Adding a Peripheral or DSU Cabinet Service will be lost during this procedure. 1. If your system is redundant, hold down PANEL ENABLE and press ACTIVITY FREEZE ON. 3. Connect the fiber cable to the FIM in the control node. 4. Power up the cabinet. 5. Enter CDE mode on the maintenance terminal. 6. Select the Dimension and Feature Display form, and ensure the maximum number of cabinets is selected for your system configuration.
Technician’s Handbook Comments: Enter the location of the new cabinet. For MICRO LIGHT systems, refer to Figure 4 (page 12) to determine the letter designation for your card configuration. From Table 1 (page 13), locate the cabinet assignment form that has the same letter designation as your card configuration. Enter the table data into the Cabinet Assignment form. The following step takes the system out of service. 3. Commit the form. The system goes out of service. 4.
Installation 5. Restore the database (see page 174). After service is restored, enter the System Configuration form and program the Peripheral Interface cards into the new cabinet. Redundant Systems Installation 1. Save the database to RSD (see page 164). 2. Remove the RSD from the RSD drive. 3. Set ACTIVITY FREEZE to ON. 4. Enter PARTITION first from the active plane, then from the inactive plane. 5. Enable options on the inactive plane (see page 197).
Technician’s Handbook Circuit Cards Peripheral Interface Cards Table 2: Card Peripheral Interface Cards Devices Supported Circuits Maximum Loop Resistance/LoopLengths AC15 Trunk Card AC15 trunk 8 not applicable COV Line Card SUPERSET™ 3 and SUPERSET 4 telephones 12 Loop resistance: 280 ohms Loop length: 26 AWG (27 IWG) - 1000 m (3300 ft.) 24 AWG (25 IWG) - 1500 m (5000 ft.) 22 AWG (22 IWG) - 2000m (6000 ft.
Installation Table 2: Card Fiber Interface Module Peripheral Interface Cards (Cont’d) Devices Supported Interfaces control node with DSU and peripheral nodes. Circuits 1 Maximum Loop Resistance/LoopLengths Maximum Length: Approximately 1 km (0 to 5 km based on the sum of the cable loss and connector and/or splice losses. Total loss cannot exceed 6 dB.).
Technician’s Handbook DSU Cards Table 3: DSU Cards Card Devices Supported # of Channels/Links BRI Card ISDN Basic Rate Interface card 6 or 15 BRI Circuits CEPT Formatter Card (all variants) CEPT digital trunk 60 channels (two 30-channel links and 2 D-channels) Conference Card Flexible assignment for up to 64 conference channels; up to eight conferees per conference call; up to 21 three-party conferences.
Installation Control Cards Table 4: Control Cards Card Important Details Provides 8 Mbytes of RAM if system is running software version M21.0 or earlier. If the system is running software version M21.1 or later, it provides 15 Mbytes of RAM, and therefore the control RAM II cards must be removed. Main Controller III or Main Controller III R Provides 16 Mbytes of RAM. Main Controller III E Provides 16 Mbytes of RAM if system is running a software version between P02.3.2 and Q10.7.
Technician’s Handbook Card Settings Control Resource Card Switch Settings These switches determine which maintenance terminal ports are active.
Installation E&M Trunk Card Switch Settings Set switch SN-1 and SN-2 on the E&M trunk cards. Table 6: E&M Trunk Switch Settings Types of Interface Circuits Signal/Carrier Set Types Switch Positions Co-located Trunk Types SN-1∗ SN-2∗ NONE A B TYPE II TYPE II B A TYPE IV TYPE IV B A TYPE V TYPE I B B TYPE V TYPE III B B TYPE V TYPE V B B Installation TYPE I ∗Positions are SN-1 and SN-2 where N is the particular trunk circuit number on the card (1 through 4).
Technician’s Handbook OPS Line Card Message Waiting Switches Set message waiting switches for each circuit (S1 through S8) as follows: Table 7: OPS Line Card Switch Settings Setting Description A Circuits are connected to Off-Premises (OPS) lines. Loop extended over the Message-Waiting Answer (MWA)/Message-Waiting Busy (MWB) pair to the called extension. B Circuits are connected to On-Premises (ONS) lines.
Installation DS1 Formatter Card Line Equalizer Switches Set the line equalizer switches S1 and S2 as follows: Table 8: Line Equalizer Settings Line Length Switch Cells (meters) 1 2 3 4 5 6 7 0 - 150 0 - 45.8 close open open open open open open 150 - 450 45.8 - 137.4 open close open open close open close 450 - 750 137.
Technician’s Handbook E1/T1 (DS1) Formatter Card Switch Settings Set E1/T1 mode using the E1/T1 switches on the card’s side Table 10: E1/T1 (DS1) Formatter Card Switch Settings E1/T1 Switches Mode Channel 24 Switch 1 (Link 1) Switch 2 (Link 2) E1 mode (compatible for connection to MSDN DS1 trunks that have been externally converted from MSDN CEPT trunks) data not inverted open open T1 mode (normal DS1 formatter card operation) data inverted closed closed Note: If you set a link for E1 mode, the
Installation Peripheral Interface Cabling Cable Connectors Use AMP Champ or equivalent cable connectors ! 50-pin RS (receptacle - screw lock) ! female ! screw lock ! 90 tapered slide-on hood. USCO Pin Designations The USCO connector numbers are ! RJ21X for CO trunks ! RJ2EX for 2-wire E&M trunks ! RJ2FX for 4-wire E&M trunks ! RJ2GX for 4-wire E&M trunks ! RJ2HX for 4-wire E&M trunks.
Technician’s Handbook Table 11: USCO Connector Pin Designations Pin Color Code RJ2IX RJ2EX RJ2GX RJ2FX RJ2HX 26 W/BL T T T T T 1 BL/W R R R R R 27 W/O T E T1 E T1 2 O/W R M R1 SG R1 28 W/G T T E M E 3 G/W R R M SB SG 29 W/BR T E T T M 4 BR/W R M R R SB 30 W/S T T T1 E T 5 S/W R R R1 SG R 31 R/BL T E E M T1 6 BL/R R M M SB R1 32 R/O T T T T E 7 O/R R R R R SG 33 R/G T E T1 E M 8 G/R R M R1 SG
Installation Table 11: USCO Connector Pin Designations (Cont’d) Pin Color Code RJ2IX RJ2EX RJ2GX RJ2FX RJ2HX BK/S T T E M E 15 S/BK R R M SB SG 41 Y/BL T E T T M 16 BL/Y R M R R SB 42 Y/O T T T1 E T 17 O/Y R R R1 SG R 43 Y/G T E E M T1 18 G/Y R M M SB R1 44 Y/BR T T T T E 19 BR/Y R R R R SG 45 Y/S T E T1 E M 20 S/Y R M R1 SG SB 46 V/BL T T E M T 21 BL/V R R M SB R 47 V/O T E T T T1 22 O/V R M R
Technician’s Handbook Card-slot Connections to Cross-connect Field Table 12 (page 33) through Table 23 (page 44) show the pin-out signals of the interface cards as they appear on J1 through J8.
Installation Table 12: Card Slot 1 Connections to Cross-connect Field Color Code ONS LC OPS LC LS/GS Trunk 26 1 27 2 28 3 29 4 30 5 31 6 32 7 33 8 W/BL BL/W W/O O/W W/G G/W W/BR BR/W W/S S/W R/BL BL/R R/O O/R R/G G/R 26 1 27 2 28 3 29 4 30 5 31 6 32 7 33 8 W/BL BL/W W/O O/W W/G G/W W/BR BR/W W/S S/W R/BL BL/R R/O O/R R/G G/R E&M Trunk DID/LT Trunk DID/2 Trunk 1T 1R 2T 2R 3T 3R 4T 4R 5T 5R 6T 6R 7T 7R 8T 8R 1T 1R 1MWB 1MWA 2T 2R 2MWB 2MWA 3T 3R 3MWB 3MWA 4T 4R 4MWB 4MWA 1T 1R 1T(MR) 1R(MR) 2T 2R
Technician’s Handbook Table 13: Card Slot 2 Connections to Cross-connect Field Pin Color Code ONS LC OPS LC LS/GS Trunk E&M Trunk DID/LT Trunk DID/2 Trunk 34 9 35 10 36 11 37 12 38 13 39 14 40 15 41 16 R/BR BR/R R/S S/R BK/BL BL/BK BK/O O/BK BK/G G/BK BK/BR BR/BK BK/S S/BK Y/BL B/Y 1T 1R 2T 2R 3T 3R 4T 4R 5T 5R 6T 6R 7T 7R 8T 8R 1T 1R 1MWB 1MWA 2T 2R 2MWB 2MWA 3T 3R 3MWB 3MWA 4T 4R 4MWB 4MWA 1T 1R 1T(MR) 1R(MR) 2T 2R 2T(MR) 2R(MR) 3T 3R 3T(MR) 3R(MR) 4T 4R 4T(MR) 4R(MR) 1T 1R 1T1 1R1 1E 1SG 1M
Installation Table 14: Card Slot 3 Connections to Cross-connect Field Pin Color Code ONS LC OPS LC LS/GS Trunk E&M Trunk DID/LT Trunk DID/2 Trunk COV LC Y/O 0/Y Y/G G/Y Y/BR BR/Y Y/S S/Y V/BL BL/V V/O O/V V/G G/V V/BR BR/V --------- 1T 1R 2T 2R 3T 3R 4T 4R 5T 5R 6T 6R 7T 7R 8T 8R --------- 1T 1R 1MWB 1MWA 2T 2R 2MWB 2MWA 3T 3R 3MWB 3MWA 4T 4R 4MWB 4MWA --------- 1T 1R 1T(MR) 1R(MR) 2T 2R 2T(MR) 2R(MR) 3T 3R 3T(MR) 3R(MR) 4T 4R 4T(MR) 4R(MR) --------- 1T 1R 1T1 1R1 1E 1SG 1M 1SB 2T 2R 2T1 2R1
Technician’s Handbook Table 15: Card Slot 4 Connections to Cross-connect Field Color Code ONS LC 26 1 27 2 28 3 29 4 30 5 31 6 32 7 33 8 W/BL BL/W W/O O/W W/G G/W W/BR BR/W W/S S/W R/BL BL/R R/O O/R R/G G/R 26 1 27 2 28 3 29 4 30 5 31 6 32 7 33 8 W/BL BL/W W/O O/W W/G G/W W/BR BR/W W/S S/W R/BL BL/R R/O O/R R/G G/R Pin 36 OPS LC LS/GS Trunk 1T 1R 2T 2R 3T 3R 4T 4R 5T 5R 6T 6R 7T 7R 8T 8R 1T 1R 1MWB 1MWA 2T 2R 2MWB 2MWA 3T 3R 3MWB 3MWA 4T 4R 4MWB 4MWA 1T 1R 1T(MR) 1R(MR) 2T 2R 2T(MR) 2R(MR) 3T 3
Installation Table 16: Card Slot 5 Connections to Cross-connect Field Pin Color Code ONS LC OPS LC LS/GS Trunk E&M Trunk DID/LT Trunk DID/2 Trunk R/BR BR/R R/S S/R BK/BL BL/BK BK/O O/BK BK/G G/BK BK/BR BR/BK BK/S S/BK Y/BL B/Y 1T 1R 2T 2R 3T 3R 4T 4R 5T 5R 6T 6R 7T 7R 8T 8R 1T 1R 1MWB 1MWA 2T 2R 2MWB 2MWA 3T 3R 3MWB 3MWA 4T 4R 4MWB 4MWA 1T 1R 1T(MR) 1R(MR) 2T 2R 2T(MR) 2R(MR) 3T 3R 3T(MR) 3R(MR) 4T 4R 4T(MR) 4R(MR) 1T 1R 1T1 1R1 1E 1SG 1M 1SB 2T 2R 2T1 2R1 2E 2SG 2M 2SB 1T 1R 1T 1R 2T 2R 2
Technician’s Handbook Table 17: Card Slot 6 Connections to Cross-connect Field Pin Color Code ONS LC OPS LC LS/GS Trunk E&M Trunk DID/LT Trunk DID/2 Trunk COV LC 42 17 43 18 44 19 45 20 46 21 47 22 48 23 49 24 50 25 Y/O 0/Y Y/G G/Y Y/BR BR/Y Y/S S/Y V/BL BL/V V/O O/V V/G G/V V/BR BR/V --------- 1T 1R 2T 2R 3T 3R 4T 4R 5T 5R 6T 6R 7T 7R 8T 8R --------- 1T 1R 1MWB 1MWA 2T 2R 2MWB 2MWA 3T 3R 3MWB 3MWA 4T 4R 4MWB 4MWA --------- 1T 1R 1T(MR) 1R(MR) 2T 2R 2T(MR) 2R(MR) 3T 3R 3T(MR) 3R(MR) 4T 4R 4T(
Installation Table 18: Card Slot 7 Connections to Cross-connect Field Pin Color Code ONS LC OPS LC LS/GS Trunk E&M Trunk DID/LT Trunk DID/2 Trunk W/BL BL/W W/O O/W W/G G/W W/BR BR/W W/S S/W R/BL BL/R R/O O/R R/G G/R 1T 1R 2T 2R 3T 3R 4T 4R 5T 5R 6T 6R 7T 7R 8T 8R 1T 1R 1MWB 1MWA 2T 2R 2MWB 2MWA 3T 3R 3MWB 3MWA 4T 4R 4MWB 4MWA 1T 1R 1T(MR) 1R(MR) 2T 2R 2T(MR) 2R(MR) 3T 3R 3T(MR) 3R(MR) 4T 4R 4T(MR) 4R(MR) 1T 1R 1T1 1R1 1E 1SG 1M 1SB 2T 2R 2T1 2R1 2E 2SG 2M 2SB 1T 1R 1T 1R 2T 2R 2T 2R 26 1
Technician’s Handbook Table 19: Card Slot 8 Connections to Cross-connect Field Pin Color Code ONS LC OPS LC LS/GS Trunk E&M Trunk DID/LT Trunk DID/2 Trunk 34 9 35 10 36 11 37 12 38 13 39 14 40 15 41 16 R/BR BR/R R/S S/R BK/BL BL/BK BK/O O/BK BK/G G/BK BK/BR BR/BK BK/S S/BK Y/BL B/Y 1T 1R 2T 2R 3T 3R 4T 4R 5T 5R 6T 6R 7T 7R 8T 8R 1T 1R 1MWB 1MWA 2T 2R 2MWB 2MWA 3T 3R 3MWB 3MWA 4T 4R 4MWB 4MWA 1T 1R 1T(MR) 1R(MR) 2T 2R 2T(MR) 2R(MR) 3T 3R 3T(MR) 3R(MR) 4T 4R 4T(MR) 4R(MR) 1T 1R 1T1 1R1 1E 1SG 1
Installation Table 20: Card Slot 9 Connections to Cross-connect Field Pin Color Code ONS LC OPS LC LS/GS Trunk E&M Trunk DID/LT Trunk DID/2 Trunk COV LC Y/O 0/Y Y/G G/Y Y/BR BR/Y Y/S S/Y V/BL BL/V V/O O/V V/G G/V V/BR BR/V --------- 1T 1R 2T 2R 3T 3R 4T 4R 5T 5R 6T 6R 7T 7R 8T 8R --------- 1T 1R 1MWB 1MWA 2T 2R 2MWB 2MWA 3T 3R 3MWB 3MWA 4T 4R 4MWB 4MWA --------- 1T 1R 1T(MR) 1R(MR) 2T 2R 2T(MR) 2R(MR) 3T 3R 3T(MR) 3R(MR) 4T 4R 4T(MR) 4R(MR) --------- 1T 1R 1T1 1R1 1E 1SG 1M 1SB 2T 2R 2T1 2R1
Technician’s Handbook Table 21: Card Slot 10 Connections to Cross-connect Field Pin Color Code ONS LC OPS LC LS/GS Trunk E&M Trunk DID/LT Trunk DID/2 Trunk 26 1 27 2 28 3 29 4 30 5 31 6 32 7 33 8 W/BL BL/W W/O O/W W/G G/W W/BR BR/W W/S S/W R/BL BL/R R/O O/R R/G G/R 1T 1R 2T 2R 3T 3R 4T 4R 5T 5R 6T 6R 7T 7R 8T 8R 1T 1R 1MWB 1MWA 2T 2R 2MWB 2MWA 3T 3R 3MWB 3MWA 4T 4R 4MWB 4MWA 1T 1R 1T(MR) 1R(MR) 2T 2R 2T(MR) 2R(MR) 3T 3R 3T(MR) 3R(MR) 4T 4R 4T(MR) 4R(MR) 1T 1R 1T1 1R1 1E 1SG 1M 1SB 2T 2R 2T1 2
Installation Table 22: Card Slot 11 Connections to Cross-connect Field Pin Color Code ONS LC OPS LC LS/GS Trunk E&M Trunk DID/LT Trunk DID/2 Trunk R/BR BR/R R/S S/R BK/BL BL/BK BK/O O/BK BK/G G/BK BK/BR BR/BK BK/S S/BK Y/BL B/Y 1T 1R 2T 2R 3T 3R 4T 4R 5T 5R 6T 6R 7T 7R 8T 8R 1T 1R 1MWB 1MWA 2T 2R 2MWB 2MWA 3T 3R 3MWB 3MWA 4T 4R 4MWB 4MWA 1T 1R 1T(MR) 1R(MR) 2T 2R 2T(MR) 2R(MR) 3T 3R 3T(MR) 3R(MR) 4T 4R 4T(MR) 4R(MR) 1T 1R 1T1 1R1 1E 1SG 1M 1SB 2T 2R 2T1 2R1 2E 2SG 2M 2SB 1T 1R 1T 1R 2T 2R
Technician’s Handbook Table 23: Card Slot 12 Connections to Cross-connect Field Pin Color Code ONS LC OPS LC LS/GS Trunk E&M Trunk DID/LT Trunk DID/2 Trunk COV LC 42 17 43 18 44 19 45 20 46 21 47 22 48 23 49 24 50 25 Y/O 0/Y Y/G G/Y Y/BR BR/Y Y/S S/Y V/BL BL/V V/O O/V V/G G/V V/BR BR/V --------- 1T 1R 2T 2R 3T 3R 4T 4R 5T 5R 6T 6R 7T 7R 8T 8R --------- 1T 1R 1MWB 1MWA 2T 2R 2MWB 2MWA 3T 3R 3MWB 3MWA 4T 4R 4MWB 4MWA --------- 1T 1R 1T(MR) 1R(MR) 2T 2R 2T(MR) 2R(MR) 3T 3R 3T(MR) 3R(MR) 4T 4R 4T
Chapter 3 Programming 45
Technician’s Handbook 46
Programming Programming Class of Service, Interconnect Restriction, and Intercept Handling 1. Class of Service Options Assignment form ! Create a unique class of service which defines privileges and timers and is assigned to a set or trunk to determine it’s operation. The default for all sets and trunks is COS 1. ! Set the interconnect restrictions to allow or deny device connection. The default for all devices, sets, and trunks is interconnect restriction 1(no restrictions). 3.
Technician’s Handbook Programming Printer Ports System Printer Port 1. System Port Assignment form ! Assign a logical name to the system printer port (LPR1 appears automatically in this form). 2. Application Logical Port Assignment form ! Assign the system printer port name (LPR1) to each application from which you would like to print reports. SUPERSET 700 Printer Port 1. DNI Circuit Assignment form ! Assign a SUPERSET 7 to channel #1 and channel #2 of the circuit. 2.
Programming SUPERCONSOLE 1000® Printer Port 1. DNI Circuit Assignment form ! Assign a SUPERCONSOLE 1000 (SC1000) to channel #1 and a SUPERCONSOLE 1000 port (SC1000 PORT) to channel #2. 2. Dataset Circuit Descriptor Assignment form ! Create a circuit descriptor. ! Set Device Class = SC1000Port ! Set Defaults = Yes. Programming 3. Dataset Assignment form ! Assign Port = YES against the console’s PLID. ! Assign the circuit descriptor to the console. ! Assign an interconnect number to the console.
Technician’s Handbook SUPERCONSOLE 2000™ Printer Port 1. Ensure the computer’s COM 1 port is not assigned to other applications. See the Microsoft Windows documentation for more information. 2. DNI Circuit Assignment form ! Assign a SUPERCONSOLE 2000 to channel #1 and channel #2 of the circuit. 3. System Port Assignment form ! Assign a port name to the PLID of the console’s output channel (channel #2). 4.
Programming DATASET Printer Port 1. DNI Circuit Assignment form ! Assign DS110x or DS210x against channel #2 of the required PLID. 2. Dataset Circuit Descriptor Assignment form ! Create a circuit descriptor. ! Set Device Class = DS1100s or DS2100s. ! Set Defaults = Yes. ! Assign Port = YES against the dataset’s PLID. ! Assign the circuit descriptor to the dataset. ! Assign an interconnect number to the dataset. Programming 3. Dataset Assignment form 4.
Technician’s Handbook Programming Peripheral Devices Single Line Telephones Before You Begin Program Class of Service, Interconnect Restriction, and Intercept Handling (see page 47). 1. System Configuration form ! For standard telephones, add an ONS, ONS CLASS/CLIP, or OPS line card. ! For SUPERSET 401+ or SUPERSET 4001 telephones, add a DNI line card. 2. For SUPERSET 401+ and SUPERSET 4001 telephones: DNI Circuit Assignment form ! Program the set type to channel #1 of the circuit.
Programming 3. Single Line Set Assignment form ! Assign a directory number, circuit descriptor number, and interconnect number to the circuit. 4. (Optional) Default Account Code Definition form ! Create a default account code number that will appear in all SMDR records for the station. 5. Station Service Assignment form Assign the telephone’s directory number a class of service, class of restriction, and intercept number. ! (Optional) Assign a default account code index number.
Technician’s Handbook Analog Devices Connected to an AIM Before You Begin Program Class of Service, Interconnect Restriction, and Intercept Handling (see page 47). To program analog devices connected to a Mitel Networks 5422 Analog Interface Module: 1. System Configuration form ! Program a DNI line card. 2. DNI Circuit Assignment form ! Program set type against channel #1 of the circuit. ! Program the AIM against channel #2 of the circuit. 3.
Programming Multiline Telephones Before You Begin Program Class of Service, Interconnect Restriction, and Intercept Handling (see page 47). 1. System Configuration form ! Program a COV or DNI line card. 2. DNI Circuit Assignment form Note: This step does not apply to SUPERSET 4 telephones. Program the set type to channel #1 of the circuit. ! If the telephone connects to a PKM, program the PKM to channel #2. If the telephone connects to an analog device, program the AIM to channel #2.
Technician’s Handbook 6. Default Account Code Definition form (Optional) ! Create a default account code number that will appear in all SMDR records for the station. 7. Station Service Assignment form ! Assign the telephone’s directory number a class of service, class of restriction, and intercept number. ! (Optional) Assign a default account code index number. Programmable Key Module The PKM12, PKM48, and Dual PKM are programmed in the same way. You can only program the first 12 keys on a PKM12. 1.
Programming Attendant Consoles Before You Begin Program Class of Service, Interconnect Restriction, and Intercept Handling (see page 47). 1. System Configuration form ! Add a DNI line card. 2. DNI Circuit Assignment form For a SUPERCONSOLE 1000 or SUPERSET 7000, program the set type to channel #1 of a DNI circuit. ! For a SUPERSET 700, program SUPERSET 7 to channels #1 and #2 of a DNI circuit. ! For a SUPERCONSOLE 2000, program SC2000 to channels #1 and #2 of a DNI circuit. 3.
Technician’s Handbook 7. Station Service Assignment form 58 ! Assign the console’s directory number a class of service, class of restriction, and intercept number. ! (Optional) Assign a default account code index number.
Programming Programming the Telephone Directory Telephone Directory form Assign a name to the telephone’s directory number. ! If more than one name is assigned to the same telephone number, enter “Y” in the Prime Name field to indicate the prime name. ! If the telephone number is not to appear on the display of other telephones during a call, enter “Y” in the Prv # field. ! (Optional) Assign a department and location name to the telephone’s directory number.
Technician’s Handbook Changing a Telephone’s Attributes 1. Change Attribute Assignment form ! Enter the directory number of the device and recall the form. 2.
Programming Moving a Telephone User Use the MOVE USER command to move a user from one telephone to another.
Technician’s Handbook Swapping Users’ Telephones Use the MOVE SWAP command to swap two users’ telephones.
Programming Programming Call Rerouting 1. Call Rerouting Always Alternative Assignment form ! For First Always Alternative Number 1 — ! Leave all values as “Normal” For each Always Alternative Number Change “No Reroute” to “Reroute” for the required originating device(s). — Enter the directory number to which calls should reroute. 2. Call Rerouting First Alternative Assignment form ! For First Alternative Number 1 — ! Leave all values as “Normal”.
Technician’s Handbook 3. Call Rerouting Second Alternative Assignment ! For Second Alternative Number 1 — ! Leave all values as “Normal”. For other Second Alternative Numbers — If calls from an originating device type are to reroute directly to the Second Alternative in Busy, Do Not Disturb, or No Answer conditions, set the value to “This” or “Last”. — Enter the directory number to which calls should reroute. 4.
Programming Programming Trunks Analog Dial-in Trunk Before You Begin Program Class of Service, Interconnect Restriction, and Intercept Handling (see page 47). 1. Trunk Circuit Descriptor Assignment form ! 2. Trunk Service Assignment form ! Create a trunk service number: — Assign a class of service. — Assign a class of restriction. — Leave the Answer Points columns blank. — To absorb no incoming digits, set the Absorb column to 0. Do not leave it blank.
Technician’s Handbook 3. Trunk Assignment form ! Assign the trunk a trunk number, trunk service number, and trunk circuit descriptor number. ! Assign the trunk an interconnect number. 4. Trunk Group Assignment form ! For an outgoing trunk, enter the trunk number in the desired trunk group. Analog Non-dial-in Trunk Before You Begin Program Class of Service, Interconnect Restriction, and Intercept Handling (see page 47). 1.
Programming 3. Trunk Assignment form ! Assign the trunk a trunk number, trunk service number, and trunk circuit descriptor number. ! Assign the trunk an interconnect number. 4. Trunk Group Assignment form ! For an outgoing trunk, enter the trunk number in the desired trunk group. DISA Dial-in Trunk 1. Miscellaneous Assignment form Create a DISA forced account code number - or - ! Create a plain DISA number for the dial-in trunk. Programming ! 2.
Technician’s Handbook DISA Non-dial-in Trunk 1. Miscellaneous Assignment form ! Create a DISA forced account code number - or - ! Create a plain DISA number for the non-dial-in trunk. 2. Independent Account Code Assignment form ! If you are using a DISA forced account code number for the trunk, create an independent account code number and assign it to the appropriate class of service and class of restriction. 3. Trunk Service Assignment form ! Select a trunk service number.
Programming Before You Begin Program Class of Service, Interconnect Restriction, and Intercept Handling (see page 47). 1. System Configuration form ! Program a DS1 formatter, CEPT formatter, PRI, T1/E1, Universal T1/E1, or R2 card. Note that the system will not recognize the card until it is assigned a link descriptor in step 3. 2. Link Descriptor Assignment form ! Create a link descriptor number. ! Assign the link descriptor number to the link.
Technician’s Handbook 7. Trunk Group Assignment form ! For an outgoing trunk, enter the trunk number in the desired trunk group. 8. Network Synchronization form ! 70 Enter the PLIDs of the links which will be synchronization sources for the system.
Programming Programming Automatic Route Selection (ARS) 1. Trunk Group Assignment form ! Create a trunk group number ! Assign trunks to the trunk group. 2. (Optional) Call Progress Tone Detection Plan Assignment form ! 3. Digit Modification Assignment form ! For each digit modification number, specify the number of dialed digits to absorb and the digit(s) to be inserted. 4.
Technician’s Handbook 6. (Optional - Advanced ARS only) Day and Time Zone Assignment form ! Create a day and time zone plan. 7. (Optional - Advanced ARS only) Route Plan Assignment form ! Create a route plan. 8. (Optional) Route List Assignment form ! For each route list number, specify routes in order from least expensive to most expensive. ! (Optional) Apply warning tone to more expensive routes. 9.
Programming Hint: To bar a station from all outgoing trunks 1. Class of Restriction Group Assignment form ! Assign the class of restriciton of the station to a COR Group. 2. Digit Modification Assignment form Create an instance of the Digit Modification Assignment form that has the trunk access code (normally “9”) in the Leading Digits field. ! Leave the remaining fields blank. 3. Route Assignment form ! Enter the station's class of restriction Group number in the COR Group Number field.
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Chapter 4 Maintenance Commands 75
Technician’s Handbook 76
Maintenance Commands Basic Commands Accessing Desktop Mode DESktop Returns the screen to desktop mode. Logging Out DESktop [Return] [Esc] 1 Logs you out of the system. Selecting a Different Language LANguage Select SETS DEFAULT FROM *. Changes the default language for SUPERSET display telephones and attendant consoles. The languages available are Dutch, English, French, German, Italian, LA_Spanish, Eu_Spanish, BR_Portuguese, PT_Portuguese, and Romanian.
Technician’s Handbook Changing the Password CHange Password Changes the password of the logged-in user. Resetting the Password for a Lower Level RESEt Password Resets the password of a lower level (for example, from Installer level you can reset the Maint1 level password). Resetting Usernames RESEt Username (Introduced in P07.2.1) Allows a System-level user to replace an existing System, Installer, Maint1, or Maint2-level username with a new username.
Maintenance Commands Stepping Back through Commands [Esc] [Ctrl] J Displays the previously issued command in the command line. You can display the last three commands. Displaying the System Software Revision WHere Displays the software revision of the system. Displaying the System Software Versions VErsion Displays the software version of each processor in the system. You can also apply this command to particular processors (for example, VE MAIN, VE PERIPH, etc.).
Technician’s Handbook Change Tenant Day/Night Service CP Service CP Service CP Service To set the default (tenant group 1) to the specified day/night service. Changing the Baud Rate BAUd Sets the baud rate of the maintenance port. Available baud rates are 300, 600, 1200, 2400, 3600, 4800, or 9600. BAUd Sets the baud rate of the specified port. Change the baud rate of the system’s maintenance port. Then, change the baud rate of the maintenance terminal.
Maintenance Commands Cancelling a Maintenance Command [Ctrl] C Terminates testing. It does not cancel all maintenance commands. Printing to LPR3 1. FOrmprint
Technician’s Handbook Prints instance n of the specified multiple instance form to the specified printer port. FOrmprint
Maintenance Commands Switching the Terminal from Screen Mode to Print Mode ENable Print /Nonqueued Switches the terminal from screen mode to print mode. Any print jobs queued to LPR3 will print from the maintenance terminal printer port. The terminal screen clears, and normal operation does not resume until all queued jobs are printed. To halt the printing and return to screen mode, press [Ctrl] C. Checking the Print Queue SHow Print ALL Displays the print requests queued against the default printer.
Technician’s Handbook Assigning a New Default Printer MYprinter Assigns a new default printer to the maintenance terminal. Creating a Catalog FILe CReate . CATalog Example entry: FIL CR ∗.DATASAVE.JAN1995 CAT Displaying Catalogs CATalog Info FULL Displays all catalogs for the specified pathname.
Maintenance Commands Troubleshooting Commands Starting, Ending, and Printing a Session Log SESsion Start Begins a session log and stores it in ∗.maintenance.session_log SESsion End Ends a session log and stores it in ∗.maintenance.session_log. PRInt ∗.MAINTENANCE.SESSION_LOG /PORT Prints the log session at the specified printer port. Showing Alarms ALarms Shows alarm information for all alarm categories. SHow STatus ALarms Shows alarm categories with raised alarms.
Technician’s Handbook Setting Alarm Thresholds SET Threshold Defines the thresholds for a minor, major, or critical alarm where x, y, and z are the minor, major, and critical alarm thresholds. Example entry: SET T atd channels 0 50 100 To blank an entry for x, y, or z, enter NIL. Displaying the State of a Circuit STate Gives the state of the circuits at the specified PLID.
Maintenance Commands Busying Out a Card, Circuit, or Channel for Testing BUsy If the circuit is busy when you issue this command (indicated by "has an owner"), you have three options: QUIT: leaves the circuit unbusied. FORCE: cuts off the call in process and forces the circuit into manbusy. COURTESY DOWN: waits for the call to end before placing the circuit into manbusy. To return a busied circuit to service, enter RTS . An extension parameter can also be used (BU EX ).
Technician’s Handbook Testing Circuits TEst Tests the circuit(s) at the specified PLID. TEst EXT Tests the circuit(s) at the specified extension. System response is the same whether an extension or PLID is used. TEst Continuous Repeatedly tests the circuit(s) at the specified PLID. Enter [Ctrl] c to terminate testing. TEst SEize Tests whether the facility at the far end of a trunk is responding to a near-end attempt to seize the trunk.
Maintenance Commands Displaying the Call Path of a Set RESOurces Indicates the call path and destination device of the set at the specified PLID. RESOurces VIRTUAL Used to specify MSDN/DPNSS virtual channels. RESOurces XNET Used to display a device type of “XNET Trunk” representing a trunk, set, or console used in an XNET call. Reading Maintenance Logs Four logs are available: Maintenance, Software, SMDR, and Hotel/Motel.
Technician’s Handbook Cancelling a Logs Read Command LOGSys CAncel Cancels the previously entered Logs Read command. Printing Maintenance Logs Four logs are available: Maintenance, Software, SMDR, and Hotel/Motel. LOGSys PRInt Prints all previously unprinted entries in the specified log. LOGSys PRInt ALL Prints all previously printed and unprinted entries in the specified log. Deleting Log Entries LOGSys PURge Deletes all entries from the specified log.
Maintenance Commands Main Control Commands Switching Activity (Redundant Systems Only) ACTivity FREeze ON/OFF (Introduced in P02.3.2) Freezes activity switching between planes. You cannot use this command to disable Activity Freeze if it was enabled from the control panel. You also cannot use the control panel to disable Activity Freeze if it was enabled by this command. ACTivity FREeze STATUS (Introduced in P02.3.2) Displays activity freeze status.
Technician’s Handbook ACTivity Switch Display Displays the activity switch schedule. ACTivity Switch ON/OFF Turns automatic activity switching on or off. Turning Background Diagnostics On/Off BACkground ON/OFF Turns background diagnostics on or off. BACkground ON/OFF Turns background diagnostics on or off for the specified category. BACkground Status Displays which diagnostics are off and which are on.
Maintenance Commands FIRmware ALLEprom Lists the firmware in all cards that are equipped with EPROM software. FIRmware PLID Lists the firmware for the card at the specified PLID. FIRmware Cardtype Lists the firmware for all cards of the specified type. FIRmware PAnel Lists the firmware in the control panel and mass storage devices. Using the FIRM KILL command: ! Use with caution. This command updates the firmware on all devices that support firmware download.
Technician’s Handbook FIRmware KILL PLID Updates the firmware on all devices at the specified PLID (that support firmware download). FIRmware KILL SET Updates the firmware on all devices of a specific type (that support firmware download). For example, FIRmware KILL SET 4025. Identifying Cards PROM Gives the card type, revision number, and time and place of manufacture for the card at the specified PLID.
Maintenance Commands Testing PCM Links PCM STATUS Shows the status of a PCM circuit switch link. PCM TEst Both Tests all channels on a PCM circuit switch link. The system should report zero faults. PCM TOtals Reports on all circuit switch links in the system. The system should report zero faults.
Technician’s Handbook WARNING: A Non-redundant switch is never recommended for use where the need for constant telecommunications availability is required. Because of the time it takes to complete an SX-2000 Non-redundant system reboot, and the absence of 911 functionality during this time, Mitel does not recommend a non-redundant system for mission critical sites such as hospitals, prisons, and police and fire stations.
Maintenance Commands TRAFfic Files Lists the traffic files stored in the system. TRAFfic Print Prints the specified file(s) for the specified month, day, hour, minutes and seconds. The date and time qualifiers are optional. TRAFfic Delete Deletes the traffic file(s) for the specified month, day, hour and minutes. The date and time qualifiers are optional. TRAFfic STOp Ends the current traffic data collection period and generates a report.
Technician’s Handbook Database Commands Checking the Database DBMs CHeck FULL Gives the number of database errors. There should always be zero view errors and zero table errors. If errors are indicated, see Fixing Database Errors on page 128. DBMs CHeck KILL Terminates a DBMS CHECK in progress. DBMs CHeck ON/OFF Turns automatic database checking on or off. The default is 5:00 a.m. daily. DBMs STATus Gives the status of the DBMS Flag (indicated by "DBMS_INITIALIZED is on/off").
Maintenance Commands Saving and Restoring the Database DBMs SAve Saves the database to ∗.REDUNDB catalog on the hard disk. DBMs SAve ∗. Saves the database to RSD. First mount the RSD by entering VOlume Mount RSD. DBMs FLag OFF Use this command with caution. This command blanks the database on the next system reload. It must precede a DATA Restore. See also DBMs STATus on page 98. DBMs Download ∗. Copies the database from the RSD into RAM.
Technician’s Handbook DATA Query Displays details about the database saved in the catalog ∗.DR.CONFIG on the hard drive. DATA Query ∗. Displays information on the database that is saved on an RSD. DATA CONVert ∗. Restores to memory a database that was saved to a catalog on an RSD by using the DATA SAVE command. This command is applicable if the system is running software earlier than P02.3.2. Mount the RSD by entering VOlume Mount RSD.
Maintenance Commands Redundant File System Commands Partitioning and Joining PARTition Isolates redundant processors and disables the redundant file system (use this command only when upgrading software). Enter this command first from the active plane, then from the inactive plane. JOin Re-establishes communication between partitioned redundant processors. Enter this command first from the inactive plane and then from the active plane.
Technician’s Handbook Which Main Controller is Active? WHere Indicates which main controller the maintenance terminal is connected to, and whether the main controller is active or inactive. An asterisk at the end of the first line in the display response indicates that the controller is partitioned. Displaying Information on a Volume VOlume Info Displays the name and space allocation of the mounted volume.
Maintenance Commands VOlume Restore FROM Restores the contents of the volume (for example, SYSUSER) from the device (for example, RSD). VOlume Set SYSUSER READ ONLY Entering this command makes the plane’s hard disk read-only. Use this command only on the active plane to protect the contents of the inactive plane’s hard drive when copying it to the active plane’s hard drive. VOlume Restore SYSUSER FROM OTHER Copies the contents of the mate plane’s hard disk to this plane’s hard disk.
Technician’s Handbook Formatting a Volume VOlume Format RES SCRatch Erases, formats, and renames the device to the specified volume name. Use the SCRatch qualifier only when changing from a previously formatted older file system. Always use the SCRatch qualifier when formatting the hard disk. VOlume Format RES Erases, formats, and renames the device to the specified volume name. Use this command to format an RSD to be used for backup purposes.
Maintenance Commands Peripheral Devices Commands Locating an Extension or Trunk LOCate EXtension Gives the PLID of the set for the specified extension number. LOCate Trunk Gives the PLID of the specified trunk. Locating Where a Number is Used LOCate NUMber Indicates where a number is used (what purpose it serves). Locating a Tenant LOCATE TENANT Displays a specified tenant group. LOCATE TENANT Displays all tenant groups.
Technician’s Handbook Finding the Directory Number of a Set or Trunk LOCate PLID Gives the directory number of the set or trunk at the specified PLID. Finding Free Directory Numbers or PLIDs LOCate FIRST FREE PLID TO (Introduced in P07.2.1) Identifies the first available PLID in a range.
Maintenance Commands Moving, Adding, and Swapping Telephone Users MOVe User TO Moves name and attributes from extension number X to extension number Y. Extension numbers (X and Y) remain with the sets. See Moving a Telephone User on page 61. MOVe ADD <“lastname, firstname”> TO Adds a name to a number that exists in the telephone directory. MOVe Swap WITH Swaps names, numbers, and attributes between the sets at the specified extension numbers X and Y.
Technician’s Handbook Digital Trunk Commands Displaying the Status of a Digital Link DTstat Read Gives the status of a digital link that connects to a DS1 or CEPT Formatter card. Note: = . DTstat Read APNss Group Gives the status of an APNSS link that is controlled by a DS1 or CEPT Formatter card. DTstat Clear Clears performance statistics for a specified digital link. Note: = .
Maintenance Commands RTS Returns busied circuits to service in the specified trunk group. RTS APNss Group <#> Traffic/Virtual/ALL Returns busied APNSS group circuits to service. Synchronizing the Active Clock Source NEtsync SEtsource Forces the system to synchronize its clock with the one supplied by the specified source number. NEtsync SEtsource FREERUN Stops the system from synchronizing to any of the external sources.
Technician’s Handbook NEtsync SUmmary LAST Gives a performance history of the sync source that the system has used over the last number of specified hours. For the shelf parameter, enter 1 if plane A is active and 2 if plane B is active.
Maintenance Commands DS1/CEPT Formatter I Card (MC263CA and MC264CA) Communications Use the following VT100 terminal emulation settings and commands when communicating with a DS1/T1 Formatter I card (MC263CA) or CEPT Formatter I card (MC264CA). Settings Use the following VT100 terminal emulation settings: Baud rate: 38,400 bps Databits: 8 Parity: N Stop bits: 1 No flow control. Commands Use the following commands: sig cas Sets the signaling to CAS (default T1).
Technician’s Handbook line len # (T1 only) Sets the line length for T1 where “#” is replaced with the following: 1 = 0-133, 2 = 134-266, 3 = 267-399, 4 = 400-533, 5 = 534-655. dis opt Displays the DS1/CEPT options settings. force dl Deletes the datetag file and resets the card. reset Resets the card which enables changes in the parameter settings.
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Troubleshooting and Repair Identifying Faults The Bootstrap Sequence Table 24: System Bootstrap Sequence Normal Numeric Error Display on Main Display on Main Controller Card Controller Card Sequence Notes The numeric display Main Controller briefly flashes EE followed self test by the test code number. These tests are run out of the EPROM on the main controller card. B0 - RSD access B1 - disk access (These codes are displayed briefly as the system accesses the RSD drive, and the disk drives.
Technician’s Handbook Flowchart 1: Getting Started Flowchart 1: Start Are all system LEDs on the main control cabinet out? Yes Power subsystem is faulty. Check the AC power source. No Is the maintenance terminal operating? (Ensure maintenance terminal is connected to the faulty plane). Yes No Is the operating system on the faulty plane intact? Check the faulty plane’s MC card numeric display: No A 116 Yes YES: slow, steady flashing (1 second flash rate). NO: any other state (e.g.
Troubleshooting and Repair Flowchart 1: Continued A No B Is the system in the process of a normal boot? Yes Unsure? Flowchart 5: The system bootstrap sequence Wait until the system finishes booting. If a minor, major, or critical alarm is present, start this flowchart again.
Technician’s Handbook Flowchart 2: The System is Not Booting Up Flowchart 2: System is not booting up On redundant systems, set ACTIVITY FREEZE to “on”. Is the main controller card numeric display flashing EE followed by an error code (2-digit number)? Yes Reload the software (hold down the PANEL ENABLE button and press the RESET button of the affected plane). If the problem persists, replace the main controller card. See Replacing a Main Controller Card on page 147.
Troubleshooting and Repair Flowchart 2: Continued C Are any of the peripheral control complex card numeric displays flashing EE followed by an error code? Yes No No Yes Flowchart 3: An alarm is present Troubleshooting complete. 119 Troubleshooting Is a system alarm present? Check for bent pins on the peripheral switch controller card connector. Check for a faulty Fiber Interface Module (FIM). Ensure ACTIVITY FREEZE is on.
Technician’s Handbook Flowchart 3: An Alarm is Present Flowchart 3: An alarm is present. Enter this command: SHOW STATUS ALARMS The terminal displays the alarm category. Enter: SHOW FAULTS The system displays the alarm category and identifies the faulty card or device. Record the name and the physical location identifier (PLID) of the faulty card or device. Enter: STATE of the faulty card or device. Enter: TEST of the faulty card or device.
Troubleshooting and Repair Flowchart 4: Correcting Set/Dataset Problems Flowchart 4: Correcting set/dataset problems Enter: LOC FEAT EXT . The system displays the active features for that extension. Is the fault corrected? Ensure that valid features, such as do not disturb or call forwarding, are not causing the set or dataset to appear faulty. Yes Troubleshooting complete. Troubleshooting No Swap the set/dataset with a known working set/dataset (of the same model).
Technician’s Handbook Flowchart 4: Continued D Enter: STATE of the card. Are all circuits busy? No Wait until all circuits are in the busy state. Yes Swap the card with a known working card. Enter RTS to return the circuits to service. Is the fault corrected? Yes No Check the cable and cable connections between the set and the line card. See the SX-2000 Peripheral Troubleshooting Procedures section of the Technical Documentation CD-ROM for further possible corrective action.
Troubleshooting and Repair Flowchart 5: The Bootstrap Sequence Flowchart 5: The system bootstrap sequence See The Bootstrap Sequence on page 115 to identify whether the system is in the process of a normal bootstrap sequence. After determining the status of the bootstrap sequence, proceed from this point in the flowchart. No Flowchart 2: Troubleshooting Is the system booting properly? System is not booting up Yes Wait for the system to finish booting.
Technician’s Handbook Flowchart 5: Continued E Do you have a redundant system? No Yes Is a system alarm present? Yes Enter: FILE STATUS REDUN first from the active plane, then from the inactive plane. Troubleshooting complete. Interpret the system response using Table 25 on page 125.
Troubleshooting and Repair Flowchart 5: Continued F Table 25: Status of Redundant File System FILE STAT FILE STAT REDUN on REDUN on the active the inactive Plane Plane ISOLATED Interpretation ISOLATED The system is likely partitioned. You can check this status by entering the WHERE command on each plane. An asterisk at the end of the first line in the display indicates that the controller is partitioned.
Technician’s Handbook Flowchart 5: Continued G Is an alarm present? Yes Flowchart 3: An alarm is present 126 No Troubleshooting complete.
Troubleshooting and Repair Flowchart 6: Maintenance Terminal Troubleshooting Flowchart 6: Maintenance terminal troubleshooting Ensure that the terminal baud rate is set correctly. Default rate is 8N1 ASCII character set Xon/Xoff flow control 9600 baud Pin 4 & Pin 20 high Reset the terminal by pressing [Ctrl] Q on the keyboard or by resetting the power. Enter [Ctrl] C to cancel any active commands. Troubleshooting Refresh the terminal screen by typing [Ctrl] W.
Technician’s Handbook Fixing Database Errors If the DBMS CHECK command finds errors in the database, fix it by restoring an uncorrupted version from a DATA SAVE backup on RSD. Note: If a Guest Service function is performed during a DBMS Check, a major alarm is raised because the database is not fully accessible. A subsequent DBMS Check command will clear the error.
Troubleshooting and Repair This message appears: Delete old log file? (Yes/No) Enter YES. This message appears: Existing Data Save will be deleted from Harddisk. Continue? (Y/N) Enter YES. This message appears: Restore system dimensions from saved data? Enter NO. 7. If you have the Flexible Dimensioning option, this message may appear, if not skip to step 8: Custom Dimensions have been detected: Overwrite the current dimensions? (y/n) - Enter YES. - Remove the datasave RSD.
Technician’s Handbook Redundant Systems 1. Hold down PANEL ENABLE and press ACTIVITY FREEZE ON. 2. Enter PARTITION first from the active plane and then from the inactive plane. 3. From the inactive plane, enter: DBMS FLAG OFF. 4. Hold down PANEL ENABLE and press the inactive plane’s RESET button. 5 Log on to the inactive plane and select maintenance mode. 6. Insert the datasave RSD into the RSD drive. 7.
Troubleshooting and Repair - Enter YES. - Remove the datasave RSD. - Hold down PANEL ENABLE and press the inactive plane’s RESET button. - Return to step 5 of this procedure and continue. 10. Enter: VOL DISMOUNT 11. Remove the RSD. 10 min 12. Enter: DBMS SAVE. When the save is complete, the system delivers the following message: DBMS info: Save Completed 13. Switch activity. Service is lost for 5 to 15 minutes.
Technician’s Handbook If the System Reports a Blank Database If you set the DBMS FLAG off by issuing the DBMS FLAG OFF command, the database is blanked during the next system reload. If you entered the command on the active plane of a redundant system, both planes are loaded with the blank database after a reload. If both planes have a blank database, restore the database from a DATA SAVE backup (see page 128). If only the inactive plane is blank, the redundant file may be corrupted (see page 133).
Troubleshooting and Repair Fixing Redundant File Corruption Both of the following symptoms indicate redundant file corruption ! if you enter DBMS SAVE and the system responds with DBMS SAVE COMPLETE without displaying the following messages: DBMS SAVE info: 10% complete. DBMS SAVE info: 20% complete. * * DBMS SAVE info: 90% complete. DBMS SAVE info: Save completed. ! if the active plane is IN SYNCH, but the inactive plane remains OUT OF SYNCH for longer than 20 minutes.
Technician’s Handbook FS info: Continue? (yes/no) Enter YES OR This message appears: FS info: File system redundancy disabled. DBMS warning: Unable to read/write state file. Reason: Node does not exist. DBMS error: Download failed. Reason: Node does not exist. 5. Enter: PARTITION This message appears: Partition complete. 6. Log on to the inactive plane and select maintenance mode. 7. Enter FILE DISABLE REDUNDANCY This message appears: FS error: File system redundancy could not be disabled.
Troubleshooting and Repair 9. Enter VOL DISMOUNT SYSUSER 10. Enter: VOL FORMAT DISK SYSUSER REDUND ONLY 11. Hold down PANEL ENABLE and press the inactive plane’s RESET button. 12. Restore the database to the inactive plane (see page 183). Before doing a DBMS SAVE, enter the following command: TYPE ∗.DR.LOGFILE_1 to display the log files. Check the logs. If there are no errors, the data restore was completed successfully. 13. Hold down PANEL ENABLE and press ACTIVITY SWITCH.
Technician’s Handbook Power-down Procedures Powering Down the Control Node 1. End any customer data entry sessions. 2. If you don’t have an up-to-date DATA SAVE on RSD, perform a DATA SAVE to RSD (see page 164). 3. Hold down PANEL ENABLE and press ACTIVITY FREEZE ON. 4. (Redundant systems only) Enter the PARTITION command from the active plane and then from the inactive plane. 5. (Redundant systems only) Enter the FILE STAT REDUN command from the active plane and then from the inactive plane.
Troubleshooting and Repair Powering Down the Peripheral Nodes 1. Remove the front panels. 2. If your system is redundant, set ACTIVITY FREEZE (at the control node) to ON. 3. Switch off the power converter. 4. Set the power switch on the rear of the node to “0” (OFF). 5. Unplug the external power cord at the rear of the node. Powering Down the DSU Nodes 1. If your system is redundant, set ACTIVITY FREEZE (at the control node) to ON. 2. Set the power switch on the rear of the node to “0” (OFF). 3.
Technician’s Handbook Power-up Procedures Powering Up the Control Node 1. Ensure the control cards are installed before powering up. Control cards cannot be installed when the system is under power. 2. Connect the external power cord(s) at the rear of the node. 3. Set the power switch(es) on the rear of the node to “I” (ON). 4. (Redundant systems only) If your system is partitioned, enter the JOIN command from the inactive plane and then from the active plane Powering Up the Peripheral Nodes 1.
Troubleshooting and Repair Powering Up the DSU Nodes 1. Connect the external power cord at the rear of the node. 2. Set the power switch on the rear of the node to”I” (ON). 3. Complete the procedure Checking a Non-redundant System on page 157 or Checking a Redundant System on page 158. 4. If your system is redundant, set ACTIVITY FREEZE (at the control node) to OFF.
Technician’s Handbook Recovering from a Corrupted Hard Disk To determine whether your hard disk is corrupted, enter the following command from the maintenance terminal: MSS This command displays the number of soft and hard errors on the hard disk. If hard errors are reported your hard disk is probably corrupted. Often you can remove hard disk corruption by formatting the disk. If not, the hard disk is faulty, and you must replace it.
Troubleshooting and Repair 7. Hold down PANEL ENABLE and press A RESET. 8. Enter: MSS If hard disk errors are reported, you must replace the hard disk. See Removing and Replacing a Faulty Hard Disk on page 143. If hard disk errors are not reported and if your RSD copy of the hard disk did not contain the latest database, restore the current database from your DATA SAVE RSD. See Restoring the Database from a DATA SAVE Backup on page 128 (note: you may need your Mitel Options Password).
Technician’s Handbook 3. Hold down PANEL ENABLE and press ACTIVITY FREEZE ON. 4. Enter PARTITION first from the active plane then from the inactive plane. 5. Enter FILE STAT RED from both planes. Both planes should be isolated. But, you can continue with this procedure providing that the active plane is isolated. 6. From the active plane, enter: VOL SET SYSUSER READ ONLY 7. Log on to the inactive plane and select maintenance mode. 8. Enter: VOL DISMOUNT SYSUSER 9.
Troubleshooting and Repair 13. Log on to the inactive plane and select maintenance mode. 14. Enter: JOIN This message appears: JOIN COMPLETE 15. Log on to the active plane and select maintenance mode. 16. Enter: JOIN Note: If the system will not join, check for redundant file corruption, page 133. This message appears: JOIN COMPLETE 20 min 18. From the plane with the suspect hard disk, enter: MSS If hard disk errors are reported, you must replace the hard disk.
Technician’s Handbook 5. Enter VOL DISABLE SYSUSER on the plane with the faulty hard disk (inactive plane). 6. Power down the control node (see page 136). 7. Remove the cabinet sleeve. Wear an anti-static wrist strap. 8. Remove the power cable from rear of the hard drive. Disconnect the power cable from the rear of the RSD drive directly below the hard disk drive being replaced. In a redundant control node, it isn’t necessary to remove the power cable from the RSD drive if you are replacing disk drive B. 9.
Troubleshooting and Repair 18. If the operating system software was not installed on the replacement hard disk at the factory, you must load the operating system software. For non-redundant systems, see page 171; for redundant systems, see page 180.
Technician’s Handbook Replacing Circuit Cards Hazardous voltages can exist on installed peripheral cards even when power is removed from the system. Grasp cards by the lock latches only. Do not touch the sides of cards. You can replace peripheral interface or DSU cards while the node is operating. Removing a Card 1. Enter: BUSY Select the COURTESY DOWN option. 2.
Troubleshooting and Repair 4. Push the upper and lower latches away from you until they are vertical and the card is locked in place. 5. To return the circuits to service, enter: RTS Replacing a Main Controller Card When you replace a Main Controller (MC) card, ensure that the programmed MC card and the installed MC card match. If they do not match, no links are assigned. 1. Remove the front panels. 2. Perform a DATA SAVE to RSD. See Making a DATA SAVE Backup on page 164. 3.
Technician’s Handbook 7. Disconnect the (inactive plane) power cord from the power source. Wear an anti-static wrist strap whenever you handle circuit cards. 8. Replace the old MC card with the new MC card. Note: If you have an ETI card installed, disconnect and then reconnect the cables as required. 9. Power up the control node (see page 138). 10. If you have a redundant system: - From the inactive plane, enter FILE STAT REDUN.
Troubleshooting and Repair Replacing a Control Resource Card (CRC) 1. If you have a redundant system, hold down PANEL ENABLE and press ACTIVITY FREEZE ON. Power down the control node before removing the Control Resource card. Powering down the node takes the system out of service. 2. Power down the main control node (see page 136). Wear an anti-static wrist strap whenever you handle circuit cards. 3. If the system has a CRCIII, disconnect the two modular cables from the faceplate of the card. 4.
Technician’s Handbook Replacing CEPT or DS1 Formatter Cards with DS1/CEPT I or II Cards If your system software is Lightware 31 R1.0 or higher, use the CEPT Formatter II (MC269CA) or DS1/T1 Formatter II (MC270CA) cards for replacement. If your system software is Q10.7.14 or higher, use the CEPT Formatter I (MC264CA) or DS1/T1 Formatter I (MC263CA) cards for replacement. 1. Connect a laptop computer to the card by using a straight through serial cable or anull modem adapter. 2.
Troubleshooting and Repair 6. Configure the customer data entry forms - If you are installing the CEPT or DS1/T1 Formatter II variants, deprogram the previous CEPT or DS1 card and reprogram the new card in the System Configuration form. The CEPT Formatter II card and the DS1/T1 Formatter II cards are identified as “Universal E1” and “Universal T1” respectively. - Program the CEPT or DS1/T1 Formatter II cards the same as for regular trunk programming.
Technician’s Handbook 9. Test the card - Inspect the faceplate LEDs to verify that the card is functioning. Note: The replacement cards may take longer to boot-up than older card versions. - Open a maintenance window and verify that the trunks associated with the corresponding channels are all in idle state. 10. Upgrade or re-install the software: Upgrades for the CEPT and DS1/T1 Formatter II cards are done from the main controller each time its software is upgraded.
Chapter 6 Routine Maintenance 153
Technician’s Handbook 154
Routine Maintenance Is the System Healthy? Non-redundant Healthy System Checklist " " " " " " " No alarms present No database errors DBMS Check is scheduled DBMS Status initialized flag is ON Programmed Reboot is scheduled DATA SAVE backup is on RSD Hard drive backup is on RSD Redundant Healthy System Checklist " " " " " No alarms present No database errors DBMS Check is scheduled DBMS Status initialized flag for both planes is ON Redundant File System is enabled and in synch on both planes " Activity
Technician’s Handbook Is the System Secure? " No SECURITY alarms are present " Passwords and usernames have been changed " Passwords and usernames are recorded and stored securely " " " " " " " " " " 156 Password expiry timer is set CDE Form Access Authorization is complete Account codes are programmed SMDR records have been checked for irregularities Auto Logout timer is set Class of Restriction (trunks) is programmed correctly Voice mail system is secure Auto attendant is secure DISA is secure Call fo
Routine Maintenance Checking a Non-redundant System 1. Log on to the maintenance terminal and select maintenance mode. 2. Enter the following commands: Checks for system alarms. There should be no alarms. If alarms are present, see Flowchart 3: An Alarm is Present on page 120. DBMS STAT Checks the status of the initialized flag. The flag should be on if the system is in sync. If the flag is off, enter DBMS SAVE from the active plane. PROG R DIS Displays the scheduled system reset.
Technician’s Handbook Checking a Redundant System 1. Log on to the maintenance terminal and select maintenance mode. 2. Enter the following commands (first from the active plane, then from the inactive plane): FIL STAT RED Indicates whether the database on both drives are IN SYNCH, OUT OF SYNCH, or ISOLATED. The databases should be IN SYNCH. If both planes are not IN SYNCH, see Table 25: Status of Redundant File System on page 125.
Routine Maintenance ACT SW SCHED Displays the scheduled automatic activity switching. The default is 2:15 a.m. daily. ME S Checks the status of the communication links. All communication links should be open. ME MATE Checks the status of the mate communication links. All links should be open. PCM TO Checks for circuit switch link faults. There should be no faults. ACT FRE STAT Displays the Activity Freeze Status. Activity Freeze should be off.
Technician’s Handbook Making Your System Secure 1. Log on to the maintenance terminal and select maintenance mode. 2. Change your username and password if either of these warnings appears: “Expired password in use!” “Default username and password in use!” 3. If someone with login privileges has left the company, change the usernames and passwords at ALL levels.
Routine Maintenance 10. In the Station Service Assignment form, assign all voice mail ports, auto attendants, and RADs a COR that prohibits external calls. 11. If the system requires DISA trunks, program forced account codes in the Independent Account Code Definition form. If the system does not require DISA trunks, ensure that DISA trunks are not programmed in the Miscellaneous Assignment form. 12.
Technician’s Handbook RSD Copier Functionality To download a software image from the Mitel support web site onto a laptop, connect the computer to the ethernet port of the SX-2000 MCIIIE card, and copy the image to the PBX RSD (removable storage device). These commands are valid only on a switch with an MCIIIE card programmed with the IP CONFIG command and with an Ethernet (RJ45) connection to an ftp server (e.g. a laptop). A valid IP address must be assigned to the SX-2000.
Routine Maintenance Formatting a Removable Storage Device (RSD) Never format an RSD with the volume name SYSUSER. Never reset the system while you are formatting an RSD as it will be damaged. Never format a used RSD unless you want to erase all of its contents. Use the SCRATCH qualifier to re-format an RSD that was formatted prior to LIGHTWARE™ 29 Release 3. 1. Slide the tab on the RSD to the RECORD position. 2. Insert the RSD into the RSD drive. 15 min 3.
Technician’s Handbook Making a DATA SAVE Backup The DATA SAVE command copies the database from RAM to an RSD and to the hard disk. Perform a DATA SAVE backup ! before and after a software or option upgrade ! before and after changes to the database ! to repair corruption of the database or redundant file system. To protect your backups from being lost, we recommend that you keep two copies of the database. Keep a current version and one from your previous backup, each on a separate RSD.
Routine Maintenance Making a Message Center Backup The MSGCTR BACKUP command copies Message Center messages from RAM to RSD. To Make a Message Center Backup 1. Insert a formatted RSD in the RSD drive (see page 163). 2. Log on to the active plane and select maintenance mode. 3. Enter: VOL MOUNT RSD Read the volume name of the RSD from the system response on the maintenance terminal. 4. Enter: MSGC B ∗. 5. Remove the RSD from the RSD drive.
Technician’s Handbook Making an RSD Copy of the Hard Disk The VOL BACKUP SYSUSER ON RSD command copies the operating software, updates, options, and database to the RSD. If a hard disk fails, you can restore the system software from the RSD to a replacement hard disk. See Recovering from a Corrupted Hard Disk on page 140. The hard disk is dismounted by SYSUSER during this procedure. Loss of service results on non-redundant systems. To Back Up the Hard Disk of a Non-redundant System 1.
Routine Maintenance To prevent loss of service on redundant systems, perform this procedure on the inactive plane. To Back Up the Hard Disk of a Redundant System 1. Insert a blank, formatted RSD in the RSD drive (see page 163). 2. Set ACTIVITY FREEZE to ON. 3. Enter PARTITION from the active plane, then from the inactive plane. 4. From the inactive plane, enter: VOL BACKUP SYSUSER ON RSD After the copy is complete, this message appears: FSinfo: Backed up volume on device RSD with name: SYSUSER 5.
Technician’s Handbook Loading Software on Your System Software Upgrade or Software Update? Compare the software code on the old RSD with the code on the new RSD. Data Restore or Data Convert? If your new software is load P02.3.2 or later, you do not have to do a DATA CONVERT during the software upgrade. RSD or Tape? This procedure refers to RSD only. If your system has a tape unit rather than an RSD drive, substitute TAPE for RSD when entering maintenance commands.
Routine Maintenance Before You Begin Read the Field Change Instruction (FCI) for the new software. ! The FCI includes the latest information about your new software, including special upgrade notes. Read it now. Check Your Options and Have Your Password Ready (new passwords are not required for stream upgrades to a Lightware stream later than Lightware 30 .) ! Have your SX-2000 Feature Options Record sheet with you. ! Confirm that the options listed are the ones purchased for the system.
Technician’s Handbook ! Usernames, passwords, alarm thresholds, Do Not Disturb information, and SUPERCONSOLE 1000 firmkey assignments are not saved during a software upgrade. Record this information so it can be manually restored after the upgrade is complete. ! If you are upgrading from a software load older than N11, external numbers in the CDE Telephone Directory form that have the PRM NAM field set to “YES” will be deleted during the DATA RESTORE.
Routine Maintenance Load the Operating System Software from RSD 1. Insert the software RSD in the RSD drive. 2. Hold down PANEL ENABLE and press A RESET. Service is lost until you complete the DATA RESTORE. 3. Log on to the system and select maintenance mode. 4. If you are upgrading from software previous to Q26.13.1, proceed to step 5; otherwise, proceed to step 6. 5. Enter: FILE DIS RED This message appears: FS error: File system redundancy could not be disabled. Reason: No such volume.
Technician’s Handbook When formatting is complete, this message appears: FS info: Formatted volume on device DISK with name: SYSUSER RSD 5 min Tape 60 min Enter: VOL RESTORE SYSUSER FROM RSD This message appears: FS info: Start of Restore. When the system has copied the system software from the RSD to the hard disk, this message appears: FS info: Restored volume from device RSD with name: SYSUSER 9. Remove the software RSD from the RSD drive. 10. Hold down PANEL ENABLE and press A RESET. 10 min 11.
Routine Maintenance 17. If no update files were applied in step 14, proceed to the next step. 10 min If updates were applied in step 14, hold down PANEL ENABLE and press A RESET. 18. Go to Enable New Options on page 173 if • new options are included with the software • this is a new install • you are loading software earlier than P02.3.2 Otherwise, go to Restore the Database on page 174. Enable New Options 1. Log on to the system and select customer data entry mode. 2.
Technician’s Handbook 10. Hold down PANEL ENABLE and press A RESET. 10 min 11. Go to Restore the Database on page 174. Restore the Database 1. Insert the datasave RSD in the RSD drive. 2. Log on to the system and select maintenance mode. 3. Enter: VOL MOUNT RSD Read the volume name of the RSD from the system response on the maintenance terminal. 4. If you are loading software P02.3.2 or later, enter: DATA RESTORE ∗. RSD 15 min Tape 60 min If you are loading software earlier than P02.
Routine Maintenance • Enter NO These messages appear: Currently restoring: SMDR Options Assignment Currently restoring: DTE Session Profile Assignment • • Currently restoring: Traffic Options Assignment Data Restore Complete • Skip to step 12 if you are not using the Flexible Dimensions option. 5. Enter the MITEL OPTIONS PASSWORD (from the SX-2000 Feature Options Record sheet received with the software).
Technician’s Handbook This message appears: Delete old log file? (Yes/No) Enter YES This message appears: Existing Data Save will be deleted from Harddisk. Continue? (Y/N) Enter YES These messages appear: FS info: Deleting files from catalog ∗.DR.CONFIG FS info: Deleting file ∗.DR.CONFIG.TIMESTAMP • • Restore system dimensions from saved data? Enter NO Note: Dimenstions were input or restored in previous steps.
Routine Maintenance DBMS Info: Save Completed 14. If your software is earlier than P02.3.2 AND you have the Property Management System (PMS) option, hold down PANEL ENABLE and press A RESET. 15. Enter: TYPE ∗.DR.LOGFILE_1 Review the log for data that has not been restored. Do not proceed to the next step until lost data has been re-entered. Lost data may have to be re-entered manually. 16. Reload the software into all peripheral processors, DSU cards, DNI line cards, and attendant consoles.
Technician’s Handbook – Enter: MSGC R ∗. – Enter: VOL DISMOUNT 21. Enter: PROG R ON To turn on the automatic system reload. By default, the system reboots at 2:15 AM daily IF there is memory fragmentation. 22. Perform the procedure Checking a Non-redundant System on page 157. 23. The software upgrade is complete. Performing a Software Update on a Non-redundant System 1. Insert the software RSD into the RSD drive. 2.
Routine Maintenance 6. Remove the RSD. 7. Enter: DBMS STAT The initialized flag should be on. 8. Hold down PANEL ENABLE and press A RESET. Service is lost for 5 to 15 minutes. 15 min 9. Log on to the system and select maintenance mode. 10. Reload the software into all peripheral processors, DSU cards, DNI line cards, and attendant consoles. For software loads P17.6.4 and later, enter: LOAD CONTROLLERS For software loads earlier than P17.6.4, – Turn power to SUPERSET 700 consoles off and then on again.
Technician’s Handbook 4. Restore the database from RSD to the inactive plane. 5. Copy the software to the other plane and JOIN the system. Save the Database to RSD 1. Save the database to RSD. See Making a DATA SAVE Backup on page 164. 2. If you have the Message Center option, perform a Message Center backup on page 165. Load the Operating System Software from RSD to the Inactive Plane 1. Hold down PANEL ENABLE and press ACTIVITY FREEZE ON. 2.
Routine Maintenance This message appears: FS info: File system redundancy disabled. DBMS warning: Unable to read/write state file. Reason: Node does not exist. DBMS error: Download failed. Reason: Node does not exist. 8. Enter: VOL DISMOUNT SYSUSER This message appears: FS info: Dismounted volume from device DISK with name: SYSUSER 5 min 9.
Technician’s Handbook 16. Enter: UPDATE APPLY FROM ∗. This message appears: Update started Update applied successfully. OR If there are no updates, this message appears: ERROR: No update files were found The update has not been applied Ignore this error and go to the next step. 17. Enter: VOL DISM 18. Remove the software RSD from the RSD drive. 10 min 19. If no update files were applied in step 16, proceed to the next step.
Routine Maintenance 4. Set all options to match those on the SX-2000 Feature Options Record sheet that was shipped with the software (X = YES). 5. Select the machine configuration FD2 and set the maximum number of cabinets to 12. 6. Press the softkey, then press the softkey. 7. Enter the MITEL options password (from the SX-2000 Feature Options Record sheet received with the software); press the softkey, then press the softkey. This message appears: Changes committed.
Technician’s Handbook 4. If you are loading software P02.3.2 or later, enter: DATA RESTORE ∗. RSD 15 min Tape 60 min If you are loading software earlier than P02.3.2, see Data Restore or Data Convert? on page 168 to determine which command to use in this step. This message appears: Existing Data Save will be deleted from Harddisk. Continue? (Y/N) Enter YES The following messages appear: FS info: Deleting files from catalog ∗.DR.CONFIG FS info: Deleting file ∗.DR.CONFIG.
Routine Maintenance Custom Dimensions have been detected: Overwrite the current dimensions? (y/n) Enter YES This message appears: Restart the system to enable the RESTORED dimensions. DATA SAVE/RESTORE/CONVERT is terminated. 6. Remove the datasave RSD from the RSD drive. 7. Hold down PANEL ENABLE and press the inactive plane’s RESET button. 8. Log on to the inactive plane and select maintenance mode. 9. Enter: PARTITION 10. Re-insert the datasave RSD in the RSD drive. 11.
Technician’s Handbook Currently restoring: Form Access Authorization Currently restoring: Cabinet Assignment • • Currently restoring: Traffic Options Assignment DATA RESTORE Completed. Reminder: DBMS SAVE will save the database. 13. Enter: VOL DISMOUNT 14. Remove the datasave RSD from the RSD drive. 15. Enter: TYPE ∗.DR.LOGFILE_1 Review the log for data that has not been restored. Do not proceed to the next step until lost data has been re-entered.
Routine Maintenance attendant consoles. For software loads P17.6.4 and later, enter: LOAD CONTROLLERS For software loads earlier than P17.6.4 – Turn power to SUPERSET 700 consoles off, then on again. – Load DNI line cards. Enter: LOAD 20. Enter: DATE yyyy-mmm-dd hh:mm:ss For example: DATE 1999-sep-28 14:43:45 21. Proceed to Copy Upgraded Software to the Other Plane and JOIN the System on page 187. Copy Upgraded Software to the Other Plane and JOIN the System 1.
Technician’s Handbook OR This message may appear: FS info: File system redundancy disabled. DBMS warning: Unable to read/write state file. Reason: Node does not exist. DBMS error: Download failed. Reason: Node does not exist. 7. Enter: VOL DISMOUNT SYSUSER This message appears: FS info: Dismounted volume from device DISK with name: SYSUSER 8.
Routine Maintenance 20 min 14. Log on to the active plane and enter: JOIN The inactive plane resets. 15. Wait 10 - 20 minutes, then enter FILE STAT REDUN first from the active plane and then from the inactive plane. The system should be IN SYNCH. Once the system is synchronized, the database is downloaded to the inactive plane. 16. Enter DBMS STAT first from the active plane and then from the inactive plane. The initialized flag should be ON. 17.
Technician’s Handbook 23. Perform the procedure Checking a Redundant System on page 158. 24. The software upgrade is complete. Performing a Software Update on a Redundant System Copy the Software Updates from RSD to the Inactive Plane 1. Hold down PANEL ENABLE and press ACTIVITY FREEZE ON. 2. Enter PARTITION first from the active plane then from the inactive plane. 3. Enter FIL STAT REDUN first from the active plane then from the inactive plane. The system should be isolated. 4.
Routine Maintenance 10. Hold down PANEL ENABLE and press the inactive plane’s RESET button. 11. Log on to the inactive plane and select maintenance mode. 12. To check the update version, enter: VER 13. Hold down PANEL ENABLE and press ACTIVITY SWITCH. Service is lost for 5 to 15 minutes. 15 min 14. Log on to the newly active plane and select maintenance mode. 15. Reload the software into all peripheral processors, DSU cards, DNI line cards, and attendant consoles. For software loads P17.6.
Technician’s Handbook If this message appears: Main Controller update applied successfully. The update has been successfully applied. – Updates have been applied. Proceed to the next step. If this message appears: ERROR: No update files were found – There are no updates on the RSD. Proceed to the next step. If this message appears: ERROR: An update already exists on the system. UPDATE REMOVE must be executed. – Enter: UPDATE REMOVE This message appears: The Update has been removed.
Routine Maintenance 9. To check the update version, enter: VER JOIN the Planes 1. Log on to the inactive plane and select maintenance mode. 2. Enter: JOIN Enter YES to the prompt. This message appears: Join Complete. 3. Log on to the active plane. 4. Enter JOIN Enter YES to the prompt. When the operation is complete, the following message appears: System JOIN completed. 20 min 5. Wait 20 minutes, then enter FILE STAT REDUN first from the active plane and then from the inactive plane.
Technician’s Handbook Performing an Option Upgrade Options and MFRDs are Password Protected Options and MFRDs are password protected. Call the MITEL order desk to purchase a new set of options. You will be given a new MITEL Options Password that will enable the options and MFRDs on the system. Before You Begin Read the instructions outlined on page 169. Enabling Options and MFRDs on Non-redundant Systems 1. Make a DATA SAVE to RSD. See Making a DATA SAVE Backup on page 164. 2.
Routine Maintenance number of cabinets is 5. Otherwise select FD2 and a maximum number of 12 cabinets. 10. Press the softkey followed by the softkey. 11. Enter the MITEL options password (from the SX-2000 Feature Options Record sheet received with the software); press the softkey, then the softkey. This message appears: Changes committed. ** Reload the system to make new values effective. ** 12. Quit the form. 13. Select maintenance mode and enter: DBMS FLAG OFF 14.
Technician’s Handbook • • If your software is load P02.3.2 or later, this message appears: Restore system dimensions from saved data? Enter NO Note: Dimensions have been input previously.
Routine Maintenance This message appears: DBMS info: Request has been queued. DBMS info: Starting DBMS Save DBMS SAVE info: 10% complete. DBMS SAVE info: 20% complete. • • DBMS SAVE info: 90% complete. DBMS info: Save Completed 23. Enter: DATE yyyy-mmm-dd hh:mm:ss For example: DATE 1999-sep-28 14:43:45 24. Turn on automatic database checking. Enter: DBM CH ON 25. Reprogram your login usernames, passwords, and alarm thresholds. 26. If required, re-program the SUPERCONSOLE 1000 firmkeys. 27.
Technician’s Handbook 3. Enter PARTITION from the inactive plane. This message appears: ENTER to proceed with PARTITION, to cancel request. Enter YES. This message appears: System PARTITION completed. 4. Make a DATA SAVE to RSD from the inactive plane (see page 164). 5. If you have the Message Center option, save message center messages to RSD (see page 165). 6. Record your login usernames, passwords, and alarm thresholds. 7. If required, record SUPERCONSOLE 1000 firmkey programming.
Routine Maintenance 15. Quit the form. 16. Select maintenance mode and enter: DBMS FLAG OFF 17. Hold down PANEL ENABLE and press the inactive plane’s RESET button. 18. Log on to the inactive plane and select maintenance mode. 19. Insert the datasave RSD in the RSD drive. 20. Enter: VOL MOUNT RSD Read the volume name of the RSD from the system response on the maintenance terminal. 21. Enter DATA RESTORE ∗.
Technician’s Handbook Enter YES These messages appear: Currently restoring: SMDR Options Assignment Currently restoring: DTE Session Profile Assignment • • Currently restoring: Traffic Options Assignment Data Restore Complete 22. If you have the Message Center option, restore the Message Center messages. Enter MSGC R ∗. 23. Enter VOL DISMOUNT 24. Remove the RSD from the RSD drive. 10 min 25. Enter DBMS SAVE This message appears: DBMS info: Request has been queued.
Routine Maintenance 31. Enable the new options on the newly inactive plane. 32. Repeat steps 8 to 14. 33. Hold down PANEL ENABLE and press the inactive plane’s RESET button. 34. Enter JOIN from the inactive plane. This message appears: ENTER if both planes have the same S/W version, to cancel JOIN. Enter YES This message appears: System JOIN completed. 35. Enter JOIN from the active plane. This message appears: ENTER if both planes have the same S/W version, to cancel JOIN.
Technician’s Handbook 202
Index of Maintenance Commands Index of Maintenance Commands Symbols +dchan-inv . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 [Ctrl] C . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 [Ctrl] W . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 [Esc] [Ctrl] J . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 A ACTivity FREeze ON/OFF . . . . . . . . . . .
Technician’s Handbook DATA Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 DATA Restore *. . . . . . . . . . . . . . . . . . 99 DATA SAve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 DATA SAve *. . . . . . . . . . . . . . . . . . . . . . . . . . . 99 DATE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 DBMs CHeck FULL . . . . . . . . . . . . . . . . . . . . . . . . . .
Index of Maintenance Commands force dl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 FOrmprint
Technician’s Handbook LOGSys Size FILE . . . . . . . . . . . . . . . 90 M main old . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 MAintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 MEssage MATE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 MEssage R . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 MEssage SUB . . . . . . . . . . . . . . .
Index of Maintenance Commands PROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 R RCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 RESEt Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 RESet Username . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Technician’s Handbook TEst Hybrid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 TEst Trunk Group . . . . . . . . . . . . . . . . . . . . . . 88 TIme AM/PM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 TRAFfic Delete . . . . . . . . . . . . . . . . . . . . . . 97 TRAFfic Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Index A Accessing desktop mode 77 Activity status, main controller 102 Adding users 107 Alarms setting thresholds 86 showing 85 showing faults 85 Assigning a new default printer 84 Attendant console, programming 57 B Back up a volume 102 message center messages 100 Backup DATA SAVE 164, 165 hard disk 166 of customer database 164, 165 Baud rate of maintenance port 80 of specified port 80 Blank database, recovery 132 Bootstrap sequence 115 Busying out a card, circuit, or channel for testing 87 C Cabinet car
Technician’s Handbook powering up 138 Control resource card replacement 149 switch settings 24 Courtesy down, removing request 87 Creating a catalog 84 D Database backing up 164, 165 checking 98 errors, fixing 128 saving, restoring 99 Date, changing or reading 79 Deleting log entries 90 telephone users 107 Desktop mode accessing 77 switching to maintenance 78 Diagnostics, turning on/off 92 Dial in trunks, programming 67 Digital link, displaying status 108 Directory numbers, finding 106 DISA dial in trunk p
Index G Getting help 77 H Hard disk backing up 166 checking for errors 94 formatting, non-redundant system Logs checking parameters 90 deleting 90 setting file size 90 starting, ending, printing 85 M Identifying cards 94 firmware 92 system resource shortages 92 Main controller card, replacement 147 Main controller, activity status 102 Maintenance port characteristics 215 Maintenance mode, switching to 78 Message center backing up 100 restoring 100 MFRDs, changing 194 MICRO LIGHT cabinet card layout 11
Technician’s Handbook Peripheral cabinet adding 17 card layout 15 Peripheral interface cabling 29 Peripheral interface cards table of 20 Peripheral nodes powering down 137 powering up 138 Peripheral switch controller card, replacement 148 Phone attributes, changing 60 Pin designations, for USCO 29 Ports, printer 48 Powering down control node 136 DSU nodes 137 peripheral nodes 137 Powering up control node 138 DSU nodes 139 peripheral nodes 138 PRI card, Line Termination 28 PRI card, Network Termination 28 Pr
Index Setting alarm thresholds 86 card settings 24 the size of the SMDR log file 90 Showing alarms 85 faults 85 Software displaying the revision 79 displaying the version 79 loading on non-redundant systems 168 loading on redundant systems 179 Stepping back through commands 79 Swapping users 107 Swapping users’ phones 62 Switches on CRC 24 on DS1 formatter card 27 on E & M trunk card 25 on OPS line card 26 Switching activity (redundant systems) 91 terminal from screen mode to print mode 84 to maintenance m
Technician’s Handbook Notes: 214
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