Troubleshooting guide

Troubleshooting Guide
96
Features C
Table 27: Troubleshooting Features
Feature Symptom Probable Cause Corrective Action
Call
Forwarding
Unable to forward call
between two internal
phones.
Forwarding station and the
destination station are not
allowed to call each other.
Ensure that the forwarding station
and the destination station are
permitted to connect to one
another in Interconnect
Restriction Table.
Cannot forward calls to a
tenant.
One or both tenants do not
have permission to call
each other (that is, each
tenant has granted the
other tenant calling
permission).
Program both tenants to allow
them to call each other. See
Tenanting in the System
Administration Tool online help
information on tenant
permissions.
CFFM or Call Forward - No
Answer not behaving as
expected.
Set is a member of a Hunt
Group. The options for
CFFM and Call Forwarding
are set differently in the
Hunt group COS than the
COS of the set.
The Hunt Group COS (or, if no
Hunt Group COS is programmed,
the COS of the first member of the
Hunt Group) is used for the
following COS options:
• Call Reroute after CFFM to
busy destination
• COV/ONS/E&M Voice Mail
Port
• ONS/OPS Internal Ring
Cadence for External Callers
(only if the first member is
ONS/OPS)
• ANSWER PLUS - Delay To
Message Timer
• ANSWER PLUS - System
Reroute Timer
• Call Forward - No Answer
Timer
Call forwarding not
functioning on a 5320, 5330
5340 or 5360 IP Phone.
User tried to program Call
Forwarding using the
Superkey.
Use the Call Forwarding
application to program call
forwarding on the 5320, 5330,
5340 and 5360 IP Phones.
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