Troubleshooting guide

Troubleshooting Guide
98
Call Pickup -
Clustered
Remote elements that host
the clustered call pickup
group are not updated with
a directory number change
after an SDS
synchronization. An SDS
updates error is generated
in the System
Administration Tool to alert
you that the change was not
made on the remote
elements.
You must remove a
member from a clustered
pickup group, before you
change the member’s
directory number;
otherwise the remote
elements that host the
clustered call pickup group
will not be updated with the
change by an SDS
synchronization.
Refer to the Call Pickup
-Clustered topic in the System
Administration Tool online help for
instructions.
Camp-on Unable to camp-on to a
group.
Maximum number of
allowable camp-ons to a
group is exceeded.
Try again at a later time. The
maximum number of camp-ons to
a group per 3300 ICP is set at 84.
Clear All
Features
Feature not cancelled by
code.
“Clear All Features” code
does not cancel all
features. It will not cancel:
• Hold (any type)
• Account Codes (voice or
data)
• Rerouting
• Callbacks set against
your station
• Message waiting
notifications.
Ensure that the “Clear all
Features” code supports the
cancellation of the set feature.
Conference Unable to establish join a
conference.
The maximum number of
callers in a single
conference (maximum of
8) has been reached
Refer to the Conference feature in
the System Administration Tool
online help for the conference
limitations for your 3300 ICP
controller.
Unable to establish a
conference.
Maximum number of
conferences that you
system can support has
been reached
Cannot make conference
call from single line set.
If COS option Call-Waiting
Swap is enabled, user
cannot make conference
call from single line set.
This is because
Call-Waiting Swap
overrides the conference
feature.
Disable Call-Waiting Swap in the
COS.
Cannot create a
conference between two
external PSTN callers.
Incorrect Calling Line
Identification (CLID) is
being sent to third party.
Enable “Replace External CLID” in
ISDN Protocol form of trunk.
Table 27: Troubleshooting Features
Feature Symptom Probable Cause Corrective Action
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