Troubleshooting guide

Troubleshooting Guide
100
Features D to G
Table 28: Troubleshooting Features D to G
Feature Symptom Probable Cause Corrective Action
Direct Page Phone user did not receive
a Direct Page.
Handsfree Answerback is
only available on some
phones.
Only phones with a built-in
speaker can receive one. See The
Phone -Feature Availability matrix
in the System Administration Tool
online help for more information.
IP Phone user is on a call
on the analog line of the
Line Interface Module.
Ensure analog line of Line
Interface module is not in use at
the time of the page.
The paged phone has a
call on soft hold (i.e.
transferring a call).
Ensure paged phone was not on
soft hold when page was initiated.
The paged telephone is
engaged in a handsfree
call.
Ensure user was not engaged in a
handsfree call when the page was
made.
The user of the paged
telephone is dialing a
number when the Direct
Page is received.
Ensure user was not dialing a
number when the page was
made.
User hears reorder (busy)
tone when attempting a
direct page,
The IP page group has
exceeded the maximum
limit of 64 IP devices.
Reduce the number of IP-device
members to 64 or less.
One or more IP sets has
reset during paging setup.
Ensure that none of the sets that
you attempted to page are in the
process of being reset.
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