Troubleshooting guide

System Features
101
DSS/BLF key Cannot program a
DSS/BLF key.
You are trying to assign a
directory number that does
not already exist in the
system.
Add the directory number in the
Telephone Directory form before
you assign the DSS/BLF key.
In a clustered environment,
error logs related to the
DSS/BLF keys are being
generated at the remote
system.
The programming on the
remote system is not
complete.
Check that the DSS/BLF keys are
programmed in the Remote Busy
Lamps form on the remote
system. If not, complete the
DSS/BLF key programming on the
remote system. See the Direct
Station Select/Busy Lamp Field
feature in the System
Administration Tool online help for
instructions.
In a clustered environment,
the button is not showing
the person’s status/
The Remote Host Set
Directory Number is not
listed in the Remote Busy
Lamps form on the MCD of
the monited extensions.
On the MCD hosting the
monitored extension, navigate to
the Remote Busy Lamps form,
and add the Remote Host Set
Directory number.
Phone is not ringing for
entire ring cycle when a
DSS/BLF key is used to
place the call.
DSS/BLF key set to Ring
which provides single burst
ringing.
In the Multiline Set Keys form, set
the DSS/BLF key to Ring Cont.
Do Not Disturb Call rings set when DND
enabled.
The calls are incoming
external calls. Do Not
Disturb (DND) only stops
internal calls from ringing a
user's telephone and
returns busy tone to the
caller.
None. Feature functioning
correctly.
Embedded
Unified
Messaging
(UM)
Feature not working
system-wide.
Programming incomplete.
Embedded UM must be
provisioned at the user
level in the VM Mailboxes
form and at the sytem level
in the Embedded UM
Settings form.
Complete the required
programming.
Feature key Feature key programmed
on set but it doesn’t enable
the feature.
For a feature key to
function, you must
complete the required
programming for the
specified feature. For
example, for the DND
feature key to function, you
must program the DND
feature through the System
Administration tool forms.
See the System Features book in
the System Administration Tool
online help for feature
programming.
Table 28: Troubleshooting Features D to G
Feature Symptom Probable Cause Corrective Action
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