Troubleshooting guide

System Features
103
Features H to K
Table 29: Troubleshooting Features H to L
Feature Symptom Probable Cause Corrective Action
Handset
Receiver
Volume
Handset receiver volume
setting is not retained
between calls.
“Handset Volume
Adjustment - Saved”
option is not enabled for
the set
Enable “Handset Volume
Adjustment - Saved” option in the
COS of the set.
Handsfree
Operation
Called party cannot hear
you clearly.
Microphone is obstructed Ensure that the microphone (on
the front edge of the telephone) is
unobstructed
Background noise minimize background noise (such
as printers, fans, and radios)
Too far away from phone sit within reach of the telephone
Speaking too quietly speak at a normal volume towards
the microphone.
Hold User unable to place DID
On-Hold.
Users unable to put DID
calls on hold when the
COS of the set has
Record-A-Call - Save
Recording on Hang-up
enabled.
Disable “Record-A-Call - Save
Recording on Hang-up” option in
the COS of the set.
Hunt Groups Calls not ringing sets in
expected order.
Incorrect “Hunt Group
Mode” specified.
Ensure that the desired Hunt
Group Mode (Circular or
Terminal) is specified in the Hunt
Groups form.
Hunt group members are
programmed in the wrong
order in the Hunt Groups
form.
Ensure that the member directory
numbers are entered (listed) in
the Hunt Groups form in the order
that you want the calls distributed.