Troubleshooting guide

System Features
105
Music on Hold No music Incorrect file format. Save file in the following format:
WAV, A-law or m-law (G.711), 8
kHz, 8-bit, mono.
File too large. See System Audio Files Update
in the System Administration Tool
online help for the maximum size
of the audio files.
In MCD 4.x+
Need to have
ENABLE_TX_CHAN_CON
N feature enabled.
Refer to Mitel Knowledge Base
article 11-5160-00010.
Note: This feature is available
only on MCD 4.x and above.
Distortion .WAV file conversion
introduced distortion.
When extracting a file from a CD
(for a example, from your
corporate Music on
Hold CD) using a “CD ripper”
application, choose a sampling
rate as close as possible
to 8 kHz. This should help prevent
audio distortion introduced when
converting a WAV file from a high
sampling rate to a low sampling
rate.
Music on Hold (MOH) via
ASU becomes garbled or
develops static after
approximately 2 to 3 weeks
in service.
Hardware problem with the
Universal ASU
(P/N=50001266).
Update the revision of the
Universal ASU to A16 or B4
though the standard repair
process. The normal repair
warranty is in effect.
Note: For a temporary work
around, reset the ASU. This will
clear the problem for a couple of
weeks.
Cannot download Audio
Files to the 3300 ICP
The audio file cannot be
located.
Verify that the audio file is not
corrupted.
The audio file is rejected. Verify that the audio file meets the
required specifications (see
System Audio File
Updates form).
The system greeting audio
file is in the wrong
language.
Download a file in the correct
language using the System Audio
File Updates form
or Enterprise Manager (see your
Mitel dealer for information on
Enterprise Manager).
A system error log is
generated.
Verify that you are not attempting
to download a file during a
backup, restore or upgrade, or
while somebody is recording the
same greeting from a phone.
Table 30: Troubleshooting Features M to O
Feature Symptom Probable Cause Corrective Action