Troubleshooting guide

Troubleshooting Guide
106
Features P to R
Table 31: Troubleshooting Features P to R
Feature Symptom Probable Cause Corrective Action
Private Line
Automatic
Ringdown
(PLAR)
Feature not functioning. PLAR is only configured at
one end of the connection
Configure PLAR in the same
manner at both ends of the
connection.
One or both systems have
pre- 3300 Release 8.0
software
Support for PLAR on E1 links is
limited to systems with Release
8.0 or higher software. Upgrade
systems to Release 8.0 or later.
Record a Call Feature not available. Advanced Voice Mail
option not enabled.
Record-A-Call requires the
Advanced Voice Mail
purchasable option.
Purchase and enable Advance
Voice Mail option.
Ring Groups Calls to group not
overflowing to programmed
call overflow destination
directory number.
The directory number
programmed as the
overflow destination is
invalid (unsupported
directory number).
Program the ring group’s overflow
destination with a directory
number from one of the following:
• station DNs
• broadcast group DNs
• attendant console DNs
• system speed call number
• hunt group DN
• ring group pilot DN