Troubleshooting guide

System Features
107
Features S to V
Table 32: Troubleshooting Features S to V
Feature Symptom Probable Cause Corrective Action
Telephone
Directory
Support
After exporting data to a
Microsoft Excel
spreadsheet, you are
unable to open the
spreadsheet.
PC settings require
modification to allow file to
be launched.
To launch Excel Spreadsheets
• Disable the pop-up blocker in
your browser.
• In Windows Explorer, click
Tools > Folder Options.
• Click the File Types tab.
• In the Registered File Types
list, select the XLS Microsoft
Excel Worksheet type.
• Click the Advanced button.
• Clear the Browse in same
window box.
• Check the Confirm open after
download box.
• Click OK, and then click Close.
Transfer Call cannot be transferred
to an internal party.
Interconnect Restrictions
prevent the two parties
from connecting.
Modify Interconnect Restriction
form to allow the two parties to
connect.
Trunk Answer
from any
Station
Station user cannot pick up
incoming call ringing at
Night Bell directory number.
Interconnect Restrictions
preventing station user
from accessing incoming
trunk.
Ensure that TAFAS stations have
access to the incoming trunks in
the Interconnect
Restriction Table.
Speed Call -
Pause
Dialing error occurs when
using a speed call that is
programmed with a pause.
The digits proceeding the
Pause are processed but
the digits after the Pause
are not because the
Inter-digit Timer expires
before the Pause.
Pause in Speed Call is
longer than the Inter-digit
Timer:
Shorten the length the pause or
increase the Inter-digit Timer in
the Class of Service of the trunk.
Speed Call -
Personal
User cannot store speed
calls against index
numbers.
User is trying store speed
call number against single
digit Index numbers. Index
numbers must be two-digit
numbers within your
assigned range (00 to a
maximum of 99).
When storing personal speed
calls against index numbers, For
numbers 0 to 9, add a leading
zero. (For example, 00, 01, 02, 03
and so on).