Troubleshooting guide

Introduction
5
Resolving Technical Issues
Use the following flowchart to resolve technical issues:
A
Check Knowledge Base to
determine if a software
update is available that
remedies the problem.
See “Checking the
Knowledge Base” on
page 12.
Refer to the “Check System”
section in the MCD
Technician’s Handbook for
instructions.
Ask a technician in your
organization who is certified
on the product and release
to resolve the problem.
Start
No
No
No
Yes
Yes
Are you
certified on the
product and
release?
Checked
maintenance
and software
logs?
Yes
Have
you checked
the Knowledge
Base?
Check the troubleshooting
charts in this guide for a
solution to the problem.
No
Yes
Have
you checked
the troubleshooting
charts?