Troubleshooting guide

Trunking
123
Call does not have the
correct service profile.
Incorrect Local Profile
Number.
Correct in the IP/XNET Trunk Groups form on the Local
PBX.
Incorrect Remote
Profile Number.
Correct in the IP/XNET Trunk Profiles form on the Local
PBX.
incorrect Trunk
Service Number or
Interconnect Number.
Correct in the IP/XNET Trunk Profiles form on the Local
or Remote PBX.
Signaling connection will not
clear down or does not stay
up.
Signaling Inactivity
Timer fields are blank
for the PBX pair in the
ICP/PBX Networking
form (blank at one or
both of the systems).
Enter a value in the Signaling Inactivity Timer fields on
both of the systems.
You cannot make XNET calls
after a switch has been
upgraded to a later version of
software; for example, T37.6
or later.
Max Number of
VoTDM Calls field in
the XNET ICP/PBX
Networking form is not
completed.
Complete the Max Number of VoTDM Calls field in the
XNET ICP/PBX Networking form.
One ore more of the following
network features is not
available:
•IP Networking
•XNET
• Voice mail Networking
System Type is
“Standalone”.
Program the System Type as “Enterprise” in the AMC.
Table 36: XNET Troubleshooting
Symptom Probable Cause Corrective Action
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