Troubleshooting guide

Troubleshooting Guide
128
System Management Tools
Table 39: System Administration Tool Troubleshooting
Symptom Probable Cause Corrective Action
System Administration Tool
Unable to log into System
Administration Tool, Group
Administration Tool, Desktop
Tools, or Visual Voice Mail phone
application.
Database restore in progress Wait for Database Restore operation to
complete.
Perform restores outside of business
hours to minimize impact to users.
Cookies are disabled in Internet
Explorer. All management tools
depend on being allowed to set
cookies to maintain session ID
state, login fails if cookies are not
enabled.
If the management tool fails to launch:
1. Launch Internet Explorer.
2. Select Internet Options from the Tools
menu.
3. Select the Security tab and enable
cookies.
Proxy server is enabled on your
PC.
Disable proxy server in Internet Explorer
(Tools, Internet Options, Connection,
LAN settings).
Unable to log into System
Administration Tool, Group
Administration Tool, Desktop
Tools, or Visual Voice Mail phone
application.
5550 IP Console is running on
Windows 98 operating system
on the PC.
Close the 5550 IP Console application.
The 5550 IP Console must be run as a
standalone application on Windows 98
(that is, with no other application open
while it is running).
The System Administration Tool
displays a license violation
message in one or more of the
following formats:
• Status banner in the top left
corner of the System
Administration Tool.
• Pop-up during log in and log
out.
• Pop-up when forms are
opened.
• Pop-up when you are about to
over-allocate licenses.
The controller is in license
violation mode.
Correct the license violation event.
Examples include:
• License over allocation
• Missing Designated License Manager
• Missing Application Group Member
• Core Package capability exceeded
• License Keys cannot be validated
• System ID mismatch
• SDS is off (Enterprise System Type)
• Duplicate System
• Multiple Designated License
Managers
• Failure of timely synchronization with
AMC
• Application Group is in license
violation mode
• “licensekeys” or “licensecert” file has
been corrupted
The Group Administration Tool
displays a license violation
message when you log in or out.
The controller is in license
violation mode.
Correct the license violation event.
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