Troubleshooting guide

Tools and Embedded Applications
129
“Script Error” Error Message, or a
Dialog Fails to Appear
If the computer that you are
using to access a 3300 ICP tool
has pop-up blocker software
installed, the administration tools
(System Administration, Group
Administration, or Desktop Tool)
may not operate properly.
To access the administration tool or
perform the administrative activity that
the pop-up blocker software is
preventing, you must allow pop-ups from
the 3300 ICP to your PC.
When you connect to the 3300
ICP tools for the first time from a
client PC, you receive a warning
that the site is not certified (For
example: “There is a problem
with this website’s security
certificate”)
You need to install the trusted
Mitel Root CA certificate on the
client PC. If the web server is
accessed by a URL not matching
a DNS or local host filename in
the certificate, Internet Explorer
displays a warning that the name
in the certificate does not match
the name of the site.
If the certificate is not installed, a
security window is displayed.
You must click Continue to use
this website (not
recommended) to proceed.
To stop these warnings from appearing,
you must install the Mitel Root
Certificate.
The 3300 ICP System Tools login page
contains a link to a help topic that
provides instructions on how to
download and install the Mitel Root
Certificate.
The Print Preview function in the
Print dialog of a System
Administration Tool form fails. An
error message similar to the
following error is displayed:
Line 48
Char 10
Object doesn't support this property
or method
https://10.40.131.17/uwi/pe/uwi_Hi
ddenControllerPEWin.asp?Applica-
tionID=GenericForms&Functio-
nID=FI_Read&FunctionArgs
Internet Explorer on the client
PC does not support 3300 ICP
as a trusted site.
1. In Internet Explorer, click Tools, click
Internet Options, click Security, and
then click Local Intranet.
2. Click Sites, and then click Advanced.
3. Add the IP address of the 3300 ICP in
the following format:
https://<IP Address>
4. Click OK to close the dialog boxes.
System Administration Tool
Online help is not available.
When you click on the help
buttons in the System
Administration Tool, the help
window displays “404 Page Not
Found” error.
Web server that hosts the online
help files is down.
Ensure web server is running.
Online help not appearing in
System Administration Tool
Help not installed on external
server or the path to the help is
incorrect
Correct the path or install the help on the
external server. See the System
Administration Tool online help for
instructions.
Table 39: System Administration Tool Troubleshooting
Symptom Probable Cause Corrective Action
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