Troubleshooting guide

Troubleshooting Guide
132
You receive a Runtime error
when you attempt to access the
Mitel Customer Documentation
site (edocs.mitel.com) from the
3300 ICP System Administration
Tool Online Help
If script debugging is enabled in
Internet Explorer, you may get a
runtime error when accessing
the Mitel documentation web site
from the 3300 ICP System
Administration Tool Online Help.
This does not prevent the web site from
opening. Close the error window to
access the website.To prevent this
runtime error from appearing, disable
script debugging in Internet Explorer:
1. In the Internet Explorer Tools menu,
select Internet Options.
2. In the Advanced tab, select the
Disable Script Debugging check
box.
3. Click OK.
The Export button in a System
Administration tool form fails to
launch the Microsoft Excel
spreadsheet,
Pop-up blocker is enabled,
preventing Excel Spreadsheet
from opening.
Disable the pop-up blocker in your
browser.
1. In Windows Explorer, click Tools >
Folder Options.
2. Click the File Types tab.
3. In the Registered File Types list,
select the XLS Microsoft Excel
Worksheet type.
4. Click the Advanced button.
5. Clear the Browse in same window
box.
6. Check the Confirm open after
download box.
7. Click OK, and then click Close.
Importing form data fails to start
on PC with Windows 7, Vista,
Windows XP and Internet
Explorer 9.0.
Wrong version of Java plugin
installed. You must have the
version (32-bit or 64-bit) that
matches the version of IE 9
installed. The default version
installed with Windows is 32-bit.
Verify if you are using 32-bit or 64-bit
browser Internet Explorer:
1. Launch Internet Explorer.
2. Click on the Help menu at the top.
3. Select About Internet Explorer which
will bring up an information window.
If version of IE displays 64-bit Edition,
then it is 64-bit IE, otherwise it is a 32-bit
browser.
Go to the Java website
(http://java.com/en/download/) and
download the required version.
Data errors occur when you use
the Import Spreadsheet to import
data into the System
Administration Tool.
CSV files generated by the
Import Spreadsheet and
subsequently modified using
Microsoft Excel may cause
errors after you import them into
the 3300 ICP.
Use Windows Notepad or other text
editor to edit the file or edit the original
worksheet in the Import Spreadsheet
and regenerate the.
Comma Separated
Values. A type of database file that
separates data fields with a comma.csv
file.
Table 39: System Administration Tool Troubleshooting
Symptom Probable Cause Corrective Action
Page 5 of 8