Troubleshooting guide

Tools and Embedded Applications
133
Unable to complete a Form Print
and or complete a Logs Capture
from the System Diagnostics
Reporting form of the System
Administration Tool
System Name is unknown.
Check the top left corner of the
System Administration Tool
main window to verify that the
system name is programmed
properly.
If the System Name is unknown, enter a
System Name in the Network Elements
form.
System export of logs fails with
error when running Windows XP
with SP2
Internet Explorer settings 1. Open Internet Explorer.
2. On the Tools menu, click Internet
Options.
3. On the Security tab, click Custom
Level.
4. Do one or both of the following:
• To turn off the Information Bar for
file downloads, in the Downloads
section of the list, under
Automatic prompting for file
downloads, click Enable.
• To turn off the Information Bar for
ActiveX controls, in the ActiveX
controls and plug-ins section of
the list, under Automatic
prompting for ActiveX controls,
click Enable.
Note: Windows XP with Service Pack 2
(SP2) provides a higher level of security
than previous versions. It is possible that
this increased security may affect the
way the 3300 ICP works. If you need to
maintain this level of security, see your
System Administrator.
MCD Software Installer Tool
MCD Software Installer fails with
“Failing to Read from LOS”
Two NICs installed on the PC
and trying to connect to a pre-
3300 Rel 7.0 switch
1. Disable the wireless NIC.
2. Reboot PC.
The online upgrade procedures
fails, and the MCD Software
Installer tool presents the
following error message “The
username provided couldn't log
in”.
Controller has a System Type of
“Standalone” and is therefore not
licensed for IP Networking or
XNET.
Choose Offline Upgrade or do full
install.
MCD Software Installer tool
displays “Unable to retrieve
specified file” error when
executing step 1 of the tool.
The MCD Software Installer tool
looks for a file entitled _swrevs in
the FTP Server's default local
path folder. The tool will not
proceed to step 2 without this file
being present.
Refer to Mitel Knowledge Base article
07-4409-00026
Table 39: System Administration Tool Troubleshooting
Symptom Probable Cause Corrective Action
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