Troubleshooting guide

Troubleshooting Guide
134
Unable to turn off Windows XP
Firewall before using the MCD
Software Installer
You don’t have administrative
privileges on the PC running the
MCD Software Installer tool. This
will cause a problem when you
attempt to turn off Windows XP
Firewall which is on by default in
Windows XP SP2. In this case, if
you select the PC running the SI
tool as the FTP source for the
3300 ICP installation files, the
file transfer will be blocked by the
Windows XP SP2 firewall.
Go into the PC services, and stop the
Following Service (Windows Firewall /
Internet Connection Sharing ICS). This
should disable the Windows Firewall
Service all together.
Another option is to select the 3300 as
the FTP server (you can configure this
option in the newer versions of the SI
tool). However, if you have to do manual
software install then you have no option
but to manually stop the Windows
Firewall Service in the Installer PC which
will require local administrator rights to
the PC.
Desktop User Tool
The Desktop Tool displays a
license violation message when
you log in or out.
The controller is in license
violation mode.
Correct the license violation event.
The Desktop Tool is disabled. An over-allocation license
violation event has been left
uncorrected.
Correct the license violation event. In this
case, you must reduce or eliminate the
number of over-allocated licenses.
With Windows XP Service Pack
2, a user profile with Desktop
Administration access is unable
to log in. The user experiences
the following symptoms:
• When the user enters the
Login ID and Password and
clicks OK, nothing happens,
and
• user is returned to the login
page.
Pop-up blocker feature Disable the pop-up blocker feature in the
browser Internet Options.
To disable pop-up blocker:
1. Open Internet Explorer.
2. Click Tools > Internet Options.
3. On the Privacy tab, clear the “Block
pop-ups” check box.
Refer to Mitel Knowledge Base article
05-5157-00001
Audio File Download (for Music on Hold and Greetings)
Audio File cannot be located Corrupted file Verify that the audio file is not corrupted.
Audio File is rejected Incorrect audio file specifications Verify that the audio file meets the
required specifications (see System
Audio File Update form in the System
Administration Tool).
System Greeting is in the wrong
language
Incorrect language file
downloaded
Download a file in the correct language
using the System Audio File Update form
or Enterprise Manager.
System error log is generated Downloading file when system is
unavailable
Verify that you are not downloading a file
during a backup, restore or upgrade, or
while someone is recording the same
greeting from a telephone.
Table 39: System Administration Tool Troubleshooting
Symptom Probable Cause Corrective Action
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