Troubleshooting guide

Troubleshooting Guide
136
Hot Desking
Emergency Call (E911) Support
Table 41: Hot Desk Troubleshooting
Symptom Probable Cause Corrective Action
When a hot desk user attempts to
log in, the following error message
appears on the display of the IP
phone:
“Error: feature failure”.
Both the hot desk enabled set and
the hot desk user are local on the
3300 ICP.
The PBX Number and the Cluster
Element ID that are programmed
for the 3300 ICP do not match.
Ensure that the PBX Number in the
ICP/PBX Networking form matches
the Cluster Element ID in the Cluster
Elements form.
“Phantom” ringing occurs when an
ACD Hot Desk Agent is logged into
an ACD.
The user profile for a hot desk
agent supports up to 47
programmable keys. If an agent is
assigned 47 feature keys and then
logs into an ACD hot desk set that
has fewer than 47 programmable
keys on it, the extra keys are not
accessible. If one of these
“inaccessible” keys is programmed
as a line appearance, calls for the
line appearance will still ring at the
phone.
To avoid this problem, choose one
device type that supports 13
programmable keys, program a
consistent layout for the buttons,
and provide printed button
templates for each ACD hot desk
set.
Table 42: Emergency Call Support Troubleshooting
Symptom Probable Cause Corrective Action
Emergency calls do not trigger
E911 local notification. Calls
placed on a designated
“emergency” route do not trigger
local notification.
E911 local notification will not be
activated if an emergency hunt
group is not fully programmed
and a is call placed on a
designated “emergency” route.
Refer to Mitel Knowledge Base article
04-1000-00020 for programming
instructions.