Troubleshooting guide

Tools and Embedded Applications
137
Embedded Voice Mail
Emergency call does not trigger
E911 local notification
Enhanced 911 (E911) operation
not fully supported for the device.
There are some exception cases
whereby emergency calls do not
trigger E911 local notification.
None. Currently, the following devices do
not fully support Enhanced 911 (E911)
operation:
• Hot Desk users
• IP consoles
• Teleworker Solution users
• Your Assistant and Your Assistant
Softphone users
• Any other mobile IP phones or phones
that are carried from location to
location.
Refer to the Engineering Guidelines for
details.
Table 43: Embedded Voice Mail
Symptom Probable Cause Corrective Action
Notification calls are configured
for a mailbox but don't seem to
work.
Notification is not enabled at the
system level.
Enable notification in VM Options form.
CO line access is restricted for
voice mail port extension
numbers.
Ensure that voice mail port numbers are
not restricted from access to CO lines.
Notification calls use the correct
outside lines but the pager never
beeps.
Notification phone number or
pager type programmed
incorrectly.
Check the notification phone number and
pager type.
The date and time that a
message was left is incorrect.
3300 ICP system clock is wrong. Adjust 3300 system date and time using
the WriteDateTime maintenance
command.
The system is warning that the
disk space is almost full.
Too many voice mail messages
stored in mailboxes.
Delete unused mailboxes and have
subscribers clean out unnecessary
saved messages.
Too much silence before or after
a greeting or mailbox name.
Hesitating before starting to
record. Waiting too long before
ending recording.
When recording greetings and names,
start speaking immediately after the tone
and press any key as soon as you are
finished.
When outside callers reach the
auto attendant and press 0, either
no phones ring or the incorrect
phone rings.
Mailbox 0 is not associated with
operator’s extension.
Check that mailbox 0 is correctly
associated with the operator's extension.
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Table 42: Emergency Call Support Troubleshooting
Symptom Probable Cause Corrective Action