Troubleshooting guide

Troubleshooting Guide
138
When outside callers reach the
auto attendant press 0, the
operator's telephone rings
and never forwards to voice mail.
Call Forwarding not set correctly
on the Operator’s phone.
Set Call Forward-Busy/No Answer on the
Operator's phone to forward to voice
mail.
Internal/external callers
occasionally reach the Operator
when calling the auto attendant.
The voice mail ports are all busy. Try again later.
Message Waiting indication is
slow to appear
Not enough voice mail ports. Ensure that all 20 voice mail ports in the
VM Ports form are programmed.
The greeting is played twice. The bilingual option is enabled in
the VM Prompt Languages form
and the second language is set
to the same greeting as the first
language.
Disable the bilingual option in the VM
Prompt Languages form, or record or
download a bilingual greeting.
The voice mail system is not
responding after all 20 ports are
programmed.
Voice mail application is not
initialized on ports.
Restart the 3300 ICP system using the
Reset System maintenance command to
initialize the voice mail application on all
ports.
The voice mail system resets
itself at times.
In the event of a critical error, the
voice mail system resets.
Contact Mitel Technical Support.
A minor alarm is raised after
adding voice mail ports.
Not enough DSP resources
available in the system.
Add more DSP resources. To calculate
the amount of DSP resources that will be
required for your system, please see the
3300 Engineering Guidelines.
Callers are greeted by a FAX tone
instead of the company greeting.
Programming error. See “System Greetings” and/or “RAD
Greetings” in the System Administration
Tool online help for programming
instructions.
Cannot modify voice mailbox
settings from the Group
Administration Tool.
Voice mailbox length and
directory number length are
different.
If the voice mailbox length and directory
number length are different, you can only
edit voice mailboxes from the System
Administration Tool or the system
Administrator Mailbox.
Callers are transferred to Auto
Attendant when pressing a
Personal Contact key.
An invalid phone number was
programmed.
Reprogram the Personal Contact.
The account code length is the
not the same as the mailbox
length.
In the Class of Service Options form, set
the account code length to the same
value as the mailbox length.
An IP Integrated voice mail
Auto-Attendant (for example
NuPoint IP, 6500 S@E, 6510
UM) fails to transfer a call to an
extension.
The name in the Telephone
Directory starts with tilde (~)
character. The application will
dial the extension but the
transfer can not be completed if
the name starts with a tilde
character.
Delete the tilde (~) character from the
name in the Telephone Directory form.
Table 43: Embedded Voice Mail
Symptom Probable Cause Corrective Action
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