Troubleshooting guide

Tools and Embedded Applications
139
When an external trunk is
speed-dialed to the embedded
Auto Attendant, the incoming
caller receives the wrong greeting
of “Please Enter a Mail Box
number”. The Auto Attendant
greeting should be heard instead.
Improper options are enabled in
the Auto Attendant's Class of
Service.
Set the following COS options to either
both “Yes” or both “No”.
• “Display ANI/DNIS/ISDN
Calling/Called Number”
• “Display ANI/ISDN Calling Number
Only”
Users suddenly cannot access
Visual Voice Mail.
Range programming in
progress.
While an administrator is using range
programming in the System
Administration Tool to modify the system
database, users will be unable to access
Visual Voice Mail.
Perform range programming outside of
regular business hours.
Voice mail has choppy audio and
words are missing from the
greetings and messages.
Management Access Point
(MAP) connected directly to a
3300 ICP 10/100 Base T
ethernet port.
Do not connect the Management Access
Point (MAP) or any other devices directly
to the 3300 ICP 10/100 Base T ethernet
ports. The Management Access Point
uses 10 Mbps half duplex which causes
a high collision rate on the Ethernet port
resulting in poor audio quality. Only
connect other Layer 2 switches to the
3300 ICP Ethernet ports.
Unable to add or edit mailboxes.
Attempts result in an error
message, “A Voice Mail Server
Name for a local mailbox must
match System Name.”
Voice mail server host name
doesn’t match 3300 ICP system
name.
The host name of the voice mail server in
the VM Network Servers form must
match the entry in the Name field in the
Network Elements form. To correct the
problem, change the Name field in the
Network Elements form to match the
voice mail server name.
Embedded Voice Mail cannot
transfer or page externally (fails
or rings only once).
Supervised Transfer is enabled,
and the Transfer Ringback
Timeout is too short.
In the VM Options form, disable the
“Enable Supervised Transfer” or
increase the “Transfer Ringback
Timeout.” The default is 4 seconds and
that is not long enough to accommodate
external transfers.
Embedded RAD does not
answer.
If a incoming call is
blind-transferred to an
Embedded RAD, the embedded
RAD will experience “ring no
answer” and/or “Do Not Disturb”
conditions.
1. Ensure that the embedded RAD port
is in a RAD Hunt group.
2. Program the phase timer of RAD hunt
group to be 1 second or higher
3. Ensure that all calls are transferred to
the RAD Hunt group. Call should not
be made directly to the RAD port.
Table 43: Embedded Voice Mail
Symptom Probable Cause Corrective Action
Page 3 of 6