Troubleshooting guide

Troubleshooting Guide
140
When voice mail is forwarded to
e-mail, the e-mail indicates an
incorrect sent time.
The wrong time being shown in
e-maills forwarded from voice
mail usually indicates
that the Time Zone is not set
correctly. The default value is
GMT - 4:00.
In the VM Network Servers form of the
System Administration Tool, change the
Time Zone field to match your time zone.
Voice mail integration fails
between an SX-2000 and a 3300
ICP that is acting as a voice mail
server.
Integration fails if all of the
following conditions are present:
• Systems are connected
through a MSDN link
• COS for the voice mail MSDN
link has COV/ONS/E&M
voice mail port option
enabled.
• Diversion is turned off on both
systems.
• Disable the COV/ONS/E&M Voice
Mail Port option, or
• Enable Diversion on both the 3300
ICP and the SX-2000.
Users cannot program Forward to
E-Mail using the Desktop Tool.
Programming incomplete. 1. Verify that the Advanced Forwarding
purchasable option is enabled in the
License and Options Selection form.
2. Verify that Forward to E-mail is
enabled for that user (see Forward to
E-mail feature description in the
System Administration Tool online
help).
3. Ensure feature is programmed on the
user’s set. If you have a centralized
Networked Voice Mail voice mail
server configuration, users can only
program Forward to E-mail using the
telephone interface.
User needs to recover a voice
mail message that he or she has
forwarded; however, “Delete
After Forwarding” is enabled.
If Delete After Forwarding” is
enabled, voice mail messages
are deleted from the user’s
mailbox as soon as the message
is forwarded.
All sent messages are available for a
limited time in the /vmail/vpim/sent folder
(see Networked Voice Mail Detailed
Description). Administrators can recover
them from this folder using FTP, and then
e-mail the recovered message to the
user.
Note: Users will need an audio editing
tool to listen to the recovered message.
Standard media players (such as those
from Microsoft) cannot play Mitel voice
mail messages directly.
Note: Once the message is deleted from
the /vmail/vpim/sent folder, the message
is irretrievable.
Table 43: Embedded Voice Mail
Symptom Probable Cause Corrective Action
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