Troubleshooting guide

Tools and Embedded Applications
141
ALL Visual Voice Mail users get
the following response when they
try to access a message.
“NO AUDIO CONNECTION”
Mitai/MitaiServerAddressForLoc
alApps field in the Controller
Registry Configuration
Form is programmed with an
external IP address.
Ensure that the
Mitai/MitaiServerAddressForLocalApps
field in the Controller Registry form is not
programmed with an external IP address.
The default for this IP address is 0.0.0.0.
Reset the IP address for this field to
0.0.0.0, and then reboot the system to
effect the change.
Telephone only rings once
OR
Call transfer fails.
Supervised transfer timed out. In the ESM VM Options form,
disable the “Supervised Transfer” option
OR
increase the “Transfer Ringback
Timeout” (the default is 4 seconds)
Minor Alarm is raised. Not enough DSP Resources
available.
Add DSP resources. See “Increasing
DSP Resources” in the “Installation
Planner” chapter of the MCD
Technician’s Handbook.
Sent time is wrong on e-mails
forwarded from voice mail.
Time Zone not set correctly in
Voice Mail programming.
In the ESM VM Network Servers form,
program the “Time Zone” field.
Voice mail audio is choppy and
words are missing from greetings
and messages.
The 7100 Management Access
Point (MAP) or other device is
connected directly to the 10/100
BaseT Ethernet ports.
Only other Layer 2 switches should be
connected to the Ethernet ports.
The 7100 Comms port is
connected directly to the
Maintenance port.
The 7100 Comms port on the 7100 MAP
must only be used for programming the
MAP unit. Once the MAP unit has been
programmed, the maintenance port on
the 3300 must be connected using serial
interface 1 (port 1) or serial interface 2
(port 2) on the MAP 7100.
Message waiting lamp is on but
there is no message in your
mailbox.
Multiple possible causes. Refer to Mitel Knowledge Base article
05-5107-00006
for a list of possible
causes and corrective actions.
The default mailbox of the 3300
ICP is mailbox zero. If the user
has a line appearance key of
directory number zero
programmed, then any
messages in the default mailbox
cause the MWI on the extension
to be lit.
Change the default mailbox number of
the 3300 ICP.
Table 43: Embedded Voice Mail
Symptom Probable Cause Corrective Action
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