Troubleshooting guide

Introduction
7
B
Access the Online Services
Desk to determine if you have
credits. See “Checking for Fixes
in Software Patches” on
page 13. To purchase technical
consultation credits, send in a
purchase order.
Before you call Mitel technical
support, ensure that the
problem isn’t being caused by
another manufacturer’s
equipment.
Before making a call collect the
information specified in Table 2,
“Problem Details,” on page 16.
See “Making a Support
Call” on page 19.
Yes
Yes
Yes
No
No
No
Are
there
other non-Mitel
components
involved?
Do you
have technical
consultation credits
in your account?
Have you
collected all
the problem
details?
C