Troubleshooting guide

Troubleshooting Guide
142
MWI lamp on ONS sets failing to
light.
Message Waiting Lamp disabled
in circuit descriptor and/or ONS
CLASS/CLIP Message Waiting
option incorrectly set.
Verify that the circuit is assigned an
ONS/OPS Circuit Descriptor that has the
Message Waiting Lamp field on set to
“Yes.” Verify that CLASS/CLIP sets have
a COS with the ONS CLASS/CLIP
Message Waiting option set to “Yes” and
that non-CLASS/CLIP sets have a CoS
with the same option set to “No.”
In the VM Mailboxes form of the
System Administration Tool,
voice mail boxes appear multiple
times, or groups of voice mail
boxes may repeat when changing
from page to page.
Possible voice mail database
corruption.
Refer to Mitel Knowledge Base article
07-4409-00023.
Embedded RAD does not answer
(ring no answer) or returns Do
NOT Disturb (DND) tone.
If an incoming call is
blind-transferred to an
Embedded RAD, the embedded
RAD will experience “ring no
answer” and/or “Do Not Disturb”
condition.
1. Ensure that the embedded RAD port
is in a RAD Hunt group.
2. Program the phase timer of RAD hunt
group to be 1s or higher.
3. Ensure that all calls are transferred to
the RAD Hunt group and that no one
calls directly to RAD port.
Embedded voice mail fails to
page external, or fail to perform
supervised transfer to external
number.
Programming conflict. Refer to Mitel Knowledge Base article
06-5191-00068.
Embedded voice mail goes out of
service after “Load Controllers”
command issued
The “Load Controllers”
command is used to reboot the
Peripheral Cabinet and/or the
DSU. This has had the
unexpected effect of causing the
Embedded Voice to go out of
service.
Avoid the use of the “Load Controllers”
command. To do this you must physically
reset the Peripheral Cabinet and/or the
DSU. If this command has already been
issued reset the 3300 controller to get the
embedded voice mail back in service.
Voice mail message playback
contains noise or audio level is
too low.
Incorrect Balanced Network
Setting or Trunk Category in the
Trunk Circuit Descriptor form of
the LS trunk that the message
came in on.
Use the Line Quality Measurement form
in the System Administration Tool to
determine the correct settings.
User receives extra audio (tones
and noise) on his or her voice
mail message
Voice Mail system is not starting
or stopping the recording at the
right time due to incorrect correct
tone detection file.
In the License and Option Selection form,
ensure that the Country field is set
correctly for the system. The Country
setting determines the default language,
dialing plan, tone plan, and loss and level
plan for the system. Refer to the
Hardware Technical Reference Manual
for tables that list the Tone Plans.
Table 43: Embedded Voice Mail
Symptom Probable Cause Corrective Action
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