Troubleshooting guide

Tools and Embedded Applications
143
Networked Voice Mail
Table 44: Troubleshooting Networked Voice Mail
Symptom Corrective Action
Internal system error when adding voice
mail boxes.
Ensure that the name of the networked voice mail server matches
the system name of controller.
A mailbox number is not recognized when
creating or forwarding a voice message.
1. Make sure that the Networked Voice Mail option is enabled on
all nodes.
2. Make sure that the Primary Node ID length is the same for all
nodes.
3. Make sure that all mailboxes (excluding resiliency mailboxes)
have different numbers.
4. Make sure that the mailbox length is the same for all nodes.
A mailbox number is not recognized when
creating or forwarding a voice message to a
remote mailbox on another cluster.
Enter the PNI before the mailbox number when addressing a
message to a remote mailbox.
The voice messages for resilient users are
received in their mailboxes on the
secondary controller while the user devices
are on the primary controller.
If a caller leaves the resilient user a voice message while the
user's device is on the secondary controller, the message is
recorded in the user's mailbox on the secondary controller.
However if voice messages are being recorded in the mailbox on
the secondary when the user's device is on the primary, ensure
that the voice mail server is configured correctly. In a distributed
voice mail configuration, ensure that the user's voice mail server
is on their extension's primary controller.
Message sent to a known valid user is
returned with Failed to Deliver message.
1. Ensure that the remote server is available.
2. Ensure that the remote server has not failed over to its
secondary server.
3. Ensure remote node is programmed properly in the VM
Network Servers form.
4. If you have a centralized voice mail configuration, make sure
that the user's voice mail server is not configured on the
primary ICP of the user’s extension.
User can't use Dial-by-Name feature. Dial-by-Name is not available for remote mailboxes.
Voice mail has choppy audio and words are
missing from the greetings and messages.
The Management Access Point (MAP) is connected to 3300 ICP
10/100 Base T ethernet ports. Do not connect the Management
Access Point (MAP) or any other devices directly to the 3300 ICP.
The Management Access Point uses 10 Mbps half duplex which
causes a high collision rate on the ethernet port resulting in poor
audio quality. Only connect other layer 2 switches to the 3300 ICP
ethernet ports.
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