Troubleshooting guide

Tools and Embedded Applications
145
Station Message Detail Recording
Unified IP Client for Sun Ray
Table 45: Emergency Call Support Troubleshooting
Symptom Probable Cause Corrective Action
IP trunk call unsupervised
transfer and queued to ACD path
reports path extension instead of
path reporting number.
Refer to Mitel Knowledge Base
article 06-9999-00002 for
possible causes.
Refer to Mitel Knowledge Base article
06-9999-00002.
When making a call in or out on
SIP trunks the trunk number in
the SMDR record is blank.
SMDR for SIP Trunks use the
SMDR Tag field from the SIP
Peer Profile form for the trunk
number. If this field is blank, the
trunk number in the SMDR
record is blank.
Enter a Trunk Number (for example, 99)
in this field and the number will be
displayed as the trunk number in the
SMDR record (for example, T099).
Table 46: Unified IP Client for Sun Ray Troubleshooting
Symptom Probable Cause Corrective Action
Solaris X server fails to provide graphical
display on the console port. After you instal
UIPC version 1.0 UR1, the following error is
displayed on the SunRay Server console after
a Sun Server reboot:
*******************************************
See File/var/dt/Xerrors for details
*******************************************
- bash - 3.00#
- bash - 3.00#
*******************************************
The X-server can not be started on display: 0
. . . .
See File/var/dt/Xerrors for details
*******************************************
Error in XF86Config file. Refer to Mitel Knowledge Base
article 09-5160-00009.