Troubleshooting guide

Voice Networking
149
Voice Networking Troubleshooting Tips
 Refer to the Voice Networking book in the System Administration Tool online help for
information on Voice Networking.
 To view and manage pending (in-progress) SDS distribution updates and update errors,
see the SDS Distribution Errors form in the System Administration Tool online help.
Bandwidth Management
Clustering
IP Networking
See “IP Trunking (IP Networking)” on page 124.
Table 47: Troubleshooting Bandwidth Management
Symptom Possible Cause Corrective Action
Bandwidth Statistics show
duplicate CAC rejections.
ARS Routes not programmed
correctly.
Ensure that ARS Routes form is programmed
correctly.
Bandwidth Statistics are not
being generated at the ZAPs.
Bandwidth Statistics and
Reporting is not enabled.
Enable Bandwidth Management Statistics and
Reporting in the Bandwidth Management
Configuration form.
Table 48: Troubleshooting Clustering
Symptom Possible Cause Corrective Action
Unable to place calls between
systems via IP trunks in a
clustered, redirected, or
resilient environment.
PBX Number in the ICP/PBX
Assignment forms of the
systems are programmed
incorrectly.
For each system in the cluster, ensure that the
system’s PBX Number matches its CEID Index
Number as defined in the Cluster Elements
form.