Troubleshooting guide

Voice Networking
151
MNM Application Reach Through
Table 51: Troubleshooting MNM Application Reach-Through
Symptom Possible Cause Corrective Action
Cannot reach through to an
element in the Administration
Group.
Element has pre-MCD
Release 4.0 software
installed.
Upgrade element to MCD Release 4.0 or later
software.
Form incompatibility. The
requested form is not
supported. The local element
has a later software version
than the remote element and
the selected form does not
exist in the software version
on the remote element.
Upgrade elements to same software version.
Form not licensed. Some
forms, such as the Fax
Service Profiles form must be
licensed on the element
before they are available. If a
form is licensed on the local
element, but not licensed on
the remote element, you
cannot modify it.
License the functionality associated with the
form on the remote node.
Application Reach-Through
request fails.
User authorization profile is
out of sync on the remote
node
Use SDS to sync the User Authorization
Profiles form across the Administrative Group.
A network problem is
preventing the local element
from connecting to the remote
element.
Contact your IT Support administrator.
You do not have permission to
access the requested form on
the remote element. The
Admin Policies form is not
synchronized across all the
elements in the Administrative
Group.
Ensure that SDS is sharing the Admin Policies
form to all elements in the Administrative
Group.
Cannot find user on remote
element.
User does not exist on the
remote element because the
user information was not
distributed to the remote
element by SDS.
Resolve any SDS pending updates or errors
on the local element. Refer to the System
Administration Tool online help for
instructions.
Page 1 of 2