Troubleshooting guide

Troubleshooting Guide
8
TSN: Your Technical Support Network
The Mitel Technical Support Network (TSN) provides authorized channel partners with the
following services:
• access through the Mitel OnLine website to
- up-to-date customer documentation
- the Mitel Knowledge Base
- the Online Service Desk (OSD) allowing you to view and update your Technical
Support Tickets
• standard telephone support with current product releases during normal business hours
• after-hours emergency telephone support
• e-mail notification of new and updated technical documentation.
Yes
C
Resolution
Software
Design
Service
Solutions
Consult with
Support Technician
Ticket logged.
Access the Online
Services Desk and
update your ticket
with any new
information.
Do you have
new information
regarding the
problem?
Access the Online Services
Desk to determine the status
of your ticket.
No