Troubleshooting guide

Troubleshooting Guide
162
System Data Synchronization
Sharing Operations
Table 56: Troubleshooting Sharing Operations
Symptom Possible Cause Corrective Action
When you click the Sync button
in Network Elements form, you
receive the following Internet
Explorer script error:
“Object doesn’t support this
property or method”
Internet Explorer security
settings are preventing the
synchronization.
1. In Internet Explorer, click Tools and
then click Internet Options.
2. Click the Security tab and then click
Local internet.
3. Click Sites and then click Advanced.
4. Add the IP address of the 3300 ICP to
the zone.
5. Close all Internet Explorer windows
and then relaunch Internet Explorer.
6. Log back into the 3300 Controller.
7. Access the Network Elements form,
select the controller and click Sync.
The Start Sharing operation has
not displayed any signs of
progress for more than an hour
(that is the operation appears to
be hung).
Your Internet Explorer session is
timing out before the Start
Sharing operation is complete.
Install the required Internet Explorer
registry file on your PC. The registry file
extends your Internet Explorer session
and prevents it from timing out before a
Start Sharing is complete. Refer to Mitel
Knowledge Base article 07-3849-01068
on Mitel Online for instructions.
Cannot start sharing with an
element
SDS is not enabled on the
remote element.
Ensure SDS is enabled in the System
Options form of the remote element.
Remote element not included in
data sharing community.
Ensure that the remote (slave) element
has been brought into the data sharing
community. See “Start Sharing with a
New Element” in the System
Administration Tool online help for
instructions. You must always bring a
new element into an existing data
sharing community from an element that
is already in the data sharing community.
Data Sharing alarms are
appearing
A minor system alarm is
generated whenever an SDS
data distribution error occurs.
Resolve the distribution error in the SDS
Distribution Errors form. See “Resolving
Pending Updates or Errors” in the
System Administration Tool online help.
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