Troubleshooting guide

Voice Networking
163
Data sharing forms not appearing
in System Administration menu.
SDS is not enabled on the local
element.
Ensure SDS is enabled in the System
Options form of the local element.
Form is not configured as
shared.
Configure the form to be shared in the
SDS Form Sharing form. See “Specifying
the Shared Data” in the System
Administration Tool online help.
Shared form icon does not
appear beside form name in
System Tool Administration
menu.
After you configure forms as shared, you
must log out and log back into the
System Administration Tool to see the
Shared form icons.
Data not being shared Data sharing status of remote
element is set to “No”.
You must start sharing with the remote
element. See “Start Sharing Data” in the
System Administration Tool online help.
Scope of sharing is not set
correctly.
Set the scope of the sharing. See
“Identifying the Shared Data” in the
System Administration Tool online help.
Specific forms are not set as
shared.
Ensure that the required forms are set to
be shared. See “Identifying the Shared
Data” in the System Administration Tool
online help.
Forms are set as shared but you
have not started sharing with the
element(s) yet at the
corresponding scope.
Use the Start Sharing button in the SDS
Form Sharing form to initiate sharing.
Data record exception is not
working as expected
Record exception rules are not
entered correctly.
Check to ensure that you have entered
exception rules correctly. See
“Specifying the Shared Data” in the
System Administration Tool online help.
Unexpected application errors
are being generated on the local
element.
The system dimensions are not
set the same across the
elements. For example, one
system supports 96 Classes of
Service, the other element
supports only 64 COS. The
mismatch results in application
errors.
Delete the errors and exclude the
additional records from being shared.
See “Specifying the Shared Data” in the
System Administration Tool online help.
Table 56: Troubleshooting Sharing Operations
Symptom Possible Cause Corrective Action
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