Troubleshooting guide

Troubleshooting Guide
168
Cannot sync with the remote
element (transport error).
SDS is disabled on the remote
element.
Enable SDS in the System Options form
of the remote element.
Network connectivity is broken. Fix network issue.
Synchronization fails due to a
form interdependency rule
violation.
A synchronization may fail if you
attempt to synchronize a form
before a form that it is dependent
on is completed. For example,
you might be unable complete
the ARS Digits Dialed
Assignment form until the ARS
Routes form has been
completed.
Synchronize the form data in order of
form dependency.
Errors show that data has been
distributed to a network element
in a way that is not consistent with
the data in the Remote Directory
Number form.
An administrator made an
incorrect entry in the Remote
Directory Number form at an
element somewhere in the
network and the change has
been distributed.
Delete the inconsistent record from the
Remote Directory Number form, and
reprogram it appropriately.
Sync operation from MCD 4.2
network element to network
elements with previous releases
installed fail.
The previous MCD software
does not recognize the MCD 4.2
DEI (Data Entity of Interest).
Refer to Mitel Knowledge Base article
11-5191-00200.
When adding a new element to a
migrated network, you receive
either of the following error
messages after you initiate the
Start Sharing operation:
“Synchronization failed. You must
migrate this node to the new data
model before attempting to join
the SDS network”
“Synchronization failed. The
target for this operation must
migrate to the new model first”.
You attempted to add a
non-migrated element to the
GDM network.
Follow the procedure described in
“Adding an Element to the Migrated
Network” in the System Administration
Tool online help.
After adding a new element to an
SDS network, the elements have
inconsistent on as (where a
directory number occurs in one
database but not another).
The new element contains form
data which requires
synchronization.
1. Access the Network Elements form on
the primary element.
2. Click the check boxes beside the
primary and secondary elements that
you want to synchronize.
3. Click Sync.
4. Select the Data Repair option in
Confirm Sync to Element.
5. Select the following form data:
- Service Hosting Data
- System Level Call Handling
6. Click OK.
Table 57: Troubleshooting Sync Operations
Symptom Possible Cause Corrective Action
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