Troubleshooting guide

Voice Networking
169
Hunt Group or Ring Group Data Distribution Errors
Table 58: Troubleshooting Hunt Group or Ring Group Data Distribution Errors
Symptom Possible Cause Corrective Action
Data distribution alarm is
generated. Data distribution
errors related to resilient hunt
groups or ring groups are
displayed in the SDS Distribution
Errors form.
Remote (secondary) controller
does not support hunt group or
ring group resiliency. The
controller that you have selected
as the secondary is not running
the required software: Release 7
(or later) for hunt group
resiliency or 3300 Release 8.0
(or later) for ring group
resiliency.
Install the required software on the
secondary controller, or select a different
controller that is running the required
software as the secondary controller.
Then, delete the distribution error
updates.
Hunt group or ring group already
exists on remote (secondary)
controller. When you enable
resiliency for a group in the Hunt
Group Assignment or Ring
Group Assignment form, the
system adds the group data to
the secondary controller. If a
group with the same pilot
number already exists on the
secondary controller, the add
group operation fails.
To fix this problem, you must
• Delete the hunt group or ring group
from the secondary controller and
then retry the updates from the SDS
Distribution Errors form, or
• Disable resiliency for the hunt group or
ring group, delete the corresponding
error updates, and leave the two hunt
or ring groups separate, or
• Perform a synchronization of the hunt
group or ring group data from the
primary controller to the secondary
controller.
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