Troubleshooting guide

Introduction
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• Replacement of failed (out-of-box) system: if a system fails within the first 72 hours of
service it will be replaced by Mitel. Direct requests for replacement of failed systems to
Mitel Customer Service Group. Replacements of defective software, complete systems, or
three or more components of a system must be authorized by Mitel Technical Support.
What Products are Supported?
For an up-to-date list of the products that are supported, see the Technical Support Network
Program Guide. You can access this guide through Mitel OnLine. From Mitel OnLine, click
Technical Support, and then click Technical Support Network Program Guide under Downloads.
Telephone support falls into one of the following categories:
Current Products: Telephone support is provided at no charge during normal business hours
to Mitel certified technicians for the currently supported products.
Manufactured Discontinued - Supported: Telephone support is chargeable for the
manufacture discontinued products.
Manufactured Discontinued - Unsupported: Telephone support is not available for
manufactured discontinued products. Access to all existing technical support bulletins for these
products remains available through Mitel Online.