Troubleshooting guide

Troubleshooting Guide
184
System
Diagnostics
Reporting
Allows you to collect system diagnostics
information. The 3300 ICP system
records diagnostic information about the
system performance in a series of files.
These files includes xrtc, pstswlog.db,
hdrwswlog.db logs, call control statistics
and other information that Mitel Technical
Support can use to diagnose system
problems.
System Administration
Tool. Refer to the
System Administration
Tool online help for
instructions on how to
use these tools.
3300 ICP system
Voice Quality
Monitoring and
Statistics
Monitors voice quality for selected Mitel IP
phones to identify and record:
• voice quality problems requiring
immediate attention
• trends in voice quality performance
3300 ICP system
and NetAlly tool.
(Note that the
NetAlly tool must
be purchased
separately).
IMAT Allows you to load databases on the NSU
PRI.
Maintenance or IMAT
PC. See IMAT online
help.
PRI/QSIG and R2
NSUs
IP Phone Analyzer Supports IP Phone troubleshooting. IP Phone Analyzer PC.
See IP Phone Analyzer
online help.
IP phones
Java Console Supports IP Console troubleshooting. 5550 IP Console PC.
To launch the Java
console: at the IP
Console PC, select
Start/Settings/
Control Panel, and
then click Java
Plug-in.
5550 IP console
LEDs Indicate overall status of unit. Front of each unit. See
“Appendix D: Status
LEDs” in the MCD
Technician’s Handbook
for details.
3300 ICP hardware
Indicate status of power supplies and
RAID controller.
Back of MXe, MXe
Server
3300 ICP hardware
NSU Shell Provides NSU error messages. NSU Maintenance Port. All NSUs
Logviewer Provides a history of software logs
(pstswlog, xrtc, xe2t, premortem).
FTP Logs on controller
(ftp from Maintenance
PC). See the “View
Logs” section in the
“Maintenance” chapter
of the MCD
Technician’s
Handbook.
3300 ICP software
Table 61: Diagnostic Tools(continued)
Tool Name Function Location Applies to
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