Troubleshooting guide

Diagnosing Problems
185
Phones
Diagnosing Phone Problems
No Dial Tone - Analog or DNI Phone
1. Log into the System Administration Tool and navigate to Maintenance Commands.
2. Establish the Location of the analog set using the Locate Extension maintenance com-
mand. If Locate Extension command does not work verify the programming in the Single
Line DNI Sets form (analog phone) or Multiline DNI Sets form (DNI phone).
3. Run the State <extension> command. You will get one of the following responses: Idle,
Busy, Manbusy, or Locked Out.
RTC Shell Shows error messages during the
installation of the 3300. Monitors the boot
sequence.
Controller Maintenance
Port. See MCD
Technician’s
Handbook.
3300 ICP software
Phone
Configuration
(Debug) Menu
Allows you to
• Monitor the phone settings
• Program a static IP address
• Hard code connection speed and
duplex mode (reboot while pressing 9)
Auto-negotiation is preferred.
IP phones with display.
See “Access
Configuration Menu on
Single-Mode IP
Phones” on page 188
for details.
Single Mode IP
phones
Dual Mode Phone
Configuration
(Debug) Option
Allows you to configure/view:
• Network parameters
• Hardware components
• Set the phone mode
• PIN, IP address, DHCP, Video.
5215 IP Phone (Dual
Mode), 5220 IP Phone
(Dual Mode, 5320 IP
Phone, 5330 IP Phone,
and 5340 IP Phone.
See “Access
Configuration Menu on
Dual Mode Phones and
5235 IP Phones” on
page 188.
Dual Mode IP
phones
SMDR Provides the call paths (call logs). Controller (telnet from
Maintenance PC).
For MXe Server:
secure telnet to System
IP to use TCP/IP
output streaming at
RTC. See the System
Administration Tool
online help.
3300 ICP system
Table 61: Diagnostic Tools(continued)
Tool Name Function Location Applies to
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