Troubleshooting guide

Troubleshooting Guide
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Access Configuration Menu on Single-Mode IP Phones
1. Hold down both volume keys at the same time.
2. Enter debug (33284) on the telephone key pad (handset on hook).
3. Press Superkey to the display categories.
4. View details for the following categories. Press the Up/Down volume keys, or softkeys (if
available) to navigate the options.
- Version info (Main and Boot loads)
- Network (IP information, such as the telephone’s IP Address, Subnet Mask, ICP List,
DHCP Server Address, TFTP Server Address, Gateway IP (Router) VLAN/Priority,
DSCP)
- Telephony/DSP (Telephone Directory Number and other design information)
- Connection (Link Reset; Hard Reset; Toggle ERROR persistence; CDP Support;
Port Settings;Static Settings)
- Browser Config (Proxy Server Configuration, Debug Stream On/Off, etc.)
- Memory Stats (Various design memory details)
5. Press Phone View or Cancel to exit the configuration menu.
Access Configuration Menu on Dual Mode Phones and 5235 IP Phones
Use the following procedures to configuration Dual Mode IP Phones, MiNet/SIP phones, and
where specified, the 5560 IPT.
On the 5215 IP Phone (Dual Mode) and 5235 IP Phone, press * (yes), 0 (default), and # (no).
On the 5220 IP Phone (Dual Mode), 5224 IP Phone, 5320 IP Phone, 5330 IP Phone, 5340 IP
Phone, 5360 IP Phone, and Navigator press the three softkeys to select menu items.
Method A: To access the menu during the phone boot sequence:
• Hold down both volume keys until NETWORK PARAMETERS? appears.
Method A (5235 IP): To access the menu during the phone boot sequence:
• Disconnect the LAN cable from the 5235 IP Phone and then reconnect.
• Hold down the up volume key until NETWORK PARAMETERS? appears.
Method A (5560 IPT): To access the menu during the phone boot sequence:
• While powering up, hold down the Left or Right key to go into configuration mode on that
side.
Method B: If the phone is up and running with the MiNet main load:
1. Hold down both volume keys at the same time.
Note: The Configuration Menu is not available on systems that have MLPP option
selected.