Troubleshooting guide

Diagnosing Problems
191
4. To exit the current menu without a reboot:
- To return to the main menu, press Yes at EXIT MENU?
- To return to the default display, press Superkey. On the 5560 IPT, press Cancel or #
to reach the exit menu and then follow the display prompts.)
Setting the Phone Mode
You can program the 5215 or 5220 IP Phone (Dual Mode) to use MiNET or to work remotely
using either SIP or Teleworker Solution (6010).
For SIP configuration information, refer to the 5207/5215/5220 IP Phone Installation Guide
(56006499, Rev A) packaged with the phone, and to the 5215/5220 IP Phone SIP User Guide
available at www.mitel.com.
Using Tools and Features
• “Erasing the Registration PIN” on page 191
• “Pinging IP Addresses” on page 191
• “Conducting a DHCP Trace” on page 192
• “Configuring Video Conferencing Parameters” on page 192
• “Restoring Factory Default Settings” on page 193.
Erasing the Registration PIN
1. Access the Configuration Menu (see page 188).
2. Press No until TOOLS AND FEATURES? appears, and then press Yes. ERASE PIN?
appears.
3. Press Yes, and then follow the prompts to erase the PIN and to store the changes and
reboot the phone.
4. To exit the current menu without a reboot:
- To return to the main menu, press Yes at EXIT MENU?
- To return to the default display, press Superkey.
Pinging IP Addresses
1. Access the Configuration Menu during the phone boot sequence.
2. Press No until TOOLS AND FEATURES? appears.
3. Press Yes, and then press No until PING TEST? appears.
4. Press Yes and then follow the prompts to conduct the PING test.
5. To exit, do one of the following:
- To return to the main menu, press Yes at EXIT MENU?.
- To return to the default display, press Superkey.