Troubleshooting guide

Troubleshooting Guide
198
Table 65: IP Phone Port Access Control Sequence
Sequence Phone Display
1. Checking the L2 switch for 802.1x Port Access Control. Waiting for 802.1x
authentication
2. With access control, the L2 switch will ask for user and
password (unless the data is stored in NVRAM).
PORT ACCESS CONTROL
PRESS # TO CONTINUE
-------------------------
USER (# to end)
__
-------------------------
PASSWORD (# to end)
__
3. If Port Access Control fails. Port Access Failure
REBOOTING. . .
-------------------------
Waiting for 802.1x
authentication
4. If the data exchange succeeds or if the L2 switch does not
support 802.1x Port Access Control.
Waiting for LLDP
Table 66: IP Phone Error Handling Displays
Message Description Phone Display
Note: Check the IP Parameters (TFTP address, netmask, gateway address), to make sure that they
are valid, before calling Mitel.
If TFTP fails, usually due to incorrect TFTP Server or
Gateway IP address, review IP parameters and correct
errors.
RTCS creat err <number>
BOOTING xx.xx.xx.xx
-------------------------
If add err <number>
BOOTING xx.xx.xx.x
-------------------------
RTCS Bind err <number>
BOOTING xx.xx.xx.x
The TFTP server sent an “I am busy” error so the phone will
delay and retry.
xx.xx.xx.xx
Waiting for TFTP
If the phone received a bad packet from the TFTP server,
audit the TFTP server configuration and the network path.
xx.xx.xx.xx
TFTP Err: <number>
This error indicates that you must review the IP parameters
on the DHCP server or manually entered for the phone.
xx.xx.xx.xx
TFTPerr: Packet send
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