Troubleshooting guide

Troubleshooting Guide

200

Checking the IP Phone Resiliency Progress Display

A progress bar, consisting of flashing rectangles, is displayed in the upper right corner of the

IP Phone display whenever a phone is trying to re-home (except on boot-up) to any ICP

controller. The set will display a progress bar if a resilient IP phone re-homes as a result of a

Hot Desk login.

Three rectangles indicate the progress of the activity:

• Left block flashing - waiting for TCP link connection with ICP

• Left block solid and middle block flashing - waiting for registration message acknowledge-

ment from ICP

• Left and middle blocks solid, right block flashing - waiting for MiNET communications with

the ICP that will take over the display at this point.

When the three rectangles are solid, the activity is complete. If the IP Phone does not complete

the activity after several minutes, check the progress status by pressing the ∗ key on the dial pad.

Encapsulation is incorrect. Bad 125 subopt end OR

Bad 43 subopt end

Table 68: IP Phone Resiliency Progress Display

Re-home Sequence Resilient Phone Display

Resilient waiting for link UI

(first block flashing)

Resilient waiting for ACK UI

(second block flashing)

Resilient waiting for COMMS UI

(third block flashing)

Phone connected to secondary ICP

(solid block)

Table 67: Download and Software Error Displays(continued)

Message Description Phone Display

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