Troubleshooting guide

Troubleshooting Guide

1. Log into Mitel OnLine.

2. Click click Technical and then click Software Downloads.

3. Click the product name (for example, 3300 Integrated Communications Platform).

4. Click the latest software update.

5. Open the Release Notes (RN).

6. In the RN, review the list of problems that are resolved in this software update. If your

required fix is listed, read the RN carefully to ensure that the update is appropriate, down-

load the update, and then install it on the system. See the MCD Technician’s Handbook

for software installation instructions.

Fixed in Previous Software Patch?

If the software version on your system is a few releases old, the fix may have been provided

in a previous software patch. To check the problems that have been fixed in previous software

patches

1. Log into Mitel OnLine.

2. From Mitel OnLine, click Technical, and then click Knowledge Base.

3. Select the product name (for example, 3300 Integrated Communications Platform).

4. Set the Article Type to Release Notes (RN) and then click Start Search.

5. Open the RNs that have been issued since the release of your system’s current software

and check the list of problems that have been fixed.

6. If you find a fix to your problem, download and install the latest software patch. See the

MCD Technician’s Handbook for software installation instructions.

Fixed in Software Update?

To determine if a problem has been fixed in a minor software update:

1. Log into Mitel OnLine.

2. From Mitel OnLine, click Technical, and then click Knowledge Base.

3. Select the product name (for example, 3300 Integrated Communications Platform).

4. Enter “KPI” and then click Start Search.

5. Open and review the Known Product Issues (KPI) fixed lists.

6. If you find a fix to your problem, contact Technical Support to obtain the software update.